Recently, it has seemed like your development team is having difficulty processing bug reports, even critical ones, in a timely manner.  I am reporting this issue as a bug in the hopes that your upper management can fund & hire some additional programmers to help you out.

I am sure you are all busy and I don't mean to sound rude. But I REALLY LOVE your music players (I own eleven Squeezeboxes) and wish the bugs could be fixed in a more timely manner.  I am a software engineer and technology manager myself (25+ years) so I do understand what it's like not to have enough time & resources to fix things. But as a long-time customer, it's frustrating.

Back when slimdevices was its own company, bug reports got handled with more agility. In the past year or two, I am guessing that bug reports have become too numerous for your team to handle. As evidence, I filed critical bug 17761 two weeks ago (a reproducible server crash) and nobody has even responded to it. Some of my other bugs have been open for 1+ years (e.g., major bug 16210).

I am not saying my bugs are any more important or valuable than anyone else's, and I do appreciate that you get new releases out the door pretty regularly. I am just expressing frustration that bugs that seem to be major are not being assigned or even commented on.

Right now I am encountering one-minute-long hangs in the server software when I perform certain searches. I haven't filed a bug report because I have lost some confidence my reports will be looked at.

Please feel free to share this bug report with Logitech upper management.