Bug 9854 – SC - Installer won't launch on Windows Home Server (post 7.1)

Bug 9854 - SC - Installer won't launch on Windows Home Server (post 7.1)

Summary:

SC - Installer won't launch on Windows Home Server (post 7.1)

Status:	CLOSED FIXED

Product:	Logitech Media Server
Classification:	Unclassified
Component:	Windows Installer
Version:	7.2.1
Platform:	PC Windows Home Server

Importance:	-- normal (vote)
Target Milestone:	Investigating
Assigned To:	Spies Steven

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2008-10-30 12:38 UTC by Walker LaRon
Modified:	2012-02-27 17:33 UTC (History)
CC List:	3 users (show)

See Also:
Category:	---

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Description Walker LaRon 2008-10-30 12:38:27 UTC

SC - Installer won't launch on Windows Home Server v5(SP2)(post 7.1)

****Please not that Windows Home Server is based on Server 2003 (SP2)****

Error:  'windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access....'

Ticket #081031-000661

From Windows Home Server OS:

Steps to test 7.1
 
Download 7.1
Double click Installer

Installs with no Problem--

Steps to recreate issue:
(Clean install of 7.2.x)
-Download executable from our website
-Try to run installer

Error is reproduced

Workaround:

-Open command promt, and run installer from here

-Installs fine


Thanks

LaRon

Comment 1 KDF 2008-10-30 16:52:25 UTC

see also bug 9847

Comment 2 Michael Herger 2008-10-30 23:27:17 UTC

*** Bug 9847 has been marked as a duplicate of this bug. ***

Comment 3 Michael Herger 2008-10-30 23:32:19 UTC

Hmm... that's weird, as we didn't update the installer software since 7.1. Tom - any idea? The other bug 9847 was about the SP installer. Therefore I doubt it's the port detection code.

LaRon - a question for the client: did he update WHS since he had installed the previous version of SC? These updates sometimes reset some permissions.

Comment 4 Walker LaRon 2008-10-31 10:18:33 UTC

Hello Michael,

I did ask him that, and he said no, and said he rarely even touches this OS.  Is strictly a Media server for his music.

Comment 5 Spies Steven 2008-11-03 16:17:33 UTC

I have no idea either.  It installs fine for me on Windows Home Server Service Pack 2.  SqueezeCenter reports the following: SqueezeCenter Version: 7.2.1 - 23630 @ Tue Oct 21 07:44:57 PDT 2008 - Windows Server 2003 - EN - cp1252

Comment 6 Spies Steven 2008-11-13 08:27:08 UTC

Changing target to monitor so this does not hold up the 7.3 release.

Comment 7 James Richardson 2009-01-29 08:26:40 UTC

There is a new installer specific to Windows Home Server.  I suggest we close this bug as fixed now that we have it.

Comment 8 Michael Herger 2009-01-29 08:52:56 UTC

Ahm... that installer isn't available yet.

Comment 9 James Richardson 2009-01-30 14:24:55 UTC

Reopening bug

Comment 10 Tim 2009-01-30 17:28:36 UTC

To get around this problem, you can run v7.2.1 setup from the "dos" command prompt.  

The problem no longer exists in v7.3.2.

Comment 11 James Richardson 2012-02-27 17:33:03 UTC

Closing resolved bugs - if you feel this bug still exists please first re-test
with the latest SW/FW version.  If you are able to reproduce then feel free to
reopen and attach new logs / steps to reproduce.