Bug 3410 – error about perl58.dll sometimes comes up during windows install

Bug 3410 - error about perl58.dll sometimes comes up during windows install

Summary:

error about perl58.dll sometimes comes up during windows install

Status:	RESOLVED FIXED

Product:	Logitech Media Server
Classification:	Unclassified
Component:	Windows Installer
Version:	6.2.2
Platform:	PC Windows XP

Importance:	P2 major (vote)
Target Milestone:	---
Assigned To:	Blackketter Dean

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2006-05-11 13:21 UTC by Kevin Pearsall
Modified:	2009-09-08 09:18 UTC (History)
CC List:	3 users (show)

See Also:
Category:	---

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Description Kevin Pearsall 2006-05-11 13:21:08 UTC

I know nothing else.  In the past, telling customers to clear out their C:\Documents and Settings\<username>\Local Settings\Temp\ folder has caused the problem from recurring, but that's all the information I have.

I understand that Dan Evans had been working with Chris Owens about this, but I couldn't find a bug about it.

Comment 1 Blackketter Dean 2006-05-11 13:28:48 UTC

Subject: Re:   New: error about perl58.dll sometimes comes up during windows install

This can happen with whacky permissions and/or a full disk (it's  
having trouble starting up and creating the perl58.dll file in the C: 
\tmp folder

Comment 2 Chris Owens 2006-06-06 16:29:11 UTC

Try to see if this happens statistically often enough to call it 'reproducible' in some sense.

Comment 3 Dan Evans 2006-06-07 09:56:59 UTC

Subject: Re:  error about perl58.dll sometimes comes up during windows install

When I was able to reproduce this, it was on a fresh install of  
Windows 2000, with SP2.  Disk was at less that 10% full.   
Installation was as 'administrator'.

Comment 4 Chris Owens 2006-06-15 15:19:37 UTC

The full text of the error is as follows:

C:\Program Files\SlimServer\SlimTray.exe

Error: Can't locate perl58.dll
Make sure the ActivePerl bin directory is in your PATH
[OK]

Google has a couple of hits for this error, generated by other applications.  Perhaps it has something to do with the encapsulation of the perl into a windows .exe, or is a race condition in the installer, where it tries to run the server before it's written to disk?

Comment 5 Chris Owens 2006-06-16 12:42:14 UTC

See also bug 3270

Comment 6 KDF 2006-06-18 02:05:48 UTC

I saw this once as well.  reinstalling cleared it for my case.
no shortage of disk space. was there a new sdk recently?

Comment 7 Chris Owens 2006-06-19 17:05:17 UTC

Yeah reinstalling always seems to fix the problem, but I feel like it's a really bad first impression to give a customer.

Comment 8 Blackketter Dean 2006-06-20 11:36:41 UTC

dean to post/contact activestate about this

Comment 9 Dan Sully 2006-07-23 17:17:10 UTC

Dean?

Comment 10 Blackketter Dean 2006-07-28 12:55:59 UTC

Haven't heard back on this.  Strangely.
Reposting...

Comment 11 Chris Owens 2006-08-18 10:20:47 UTC

Dean heard back from them, they are going to fix it.

Comment 12 Kevin Pearsall 2007-04-12 12:47:10 UTC

Will this ever get fixed?

Comment 13 Ross Levine 2007-04-26 15:35:51 UTC

This is an issue on Vista as well, should we open another bug or mark this one for Vista?

Comment 14 Ross Levine 2007-06-25 11:50:38 UTC

Perl 5.8.8 now in the windows builds of SlimServer per Dean, everyone please keep an eye out for this bug with builds after today. Thanks Dean!

Comment 15 Blackketter Dean 2007-06-30 13:10:08 UTC

just to be clear: the change wasn't to perl 5.8.8 on windows (we were already using that), but to upgrade to the activestate pdk 7.0.  Please note if you see this problem again with the latest trunk or 6.5.3 build.