Bugzilla – Bug 16898
Classics lose connection frequently after update to 7.5.3 - r31792
Last modified: 2011-05-06 13:02:17 UTC
Since the update to 7.5.3 from 7.5.1 I noticed that my classics are loosing their connection to the server every now and then. When it happens I see a solid 50% processor usage but no strange entries in the log file. I am running SBS on a Windows Home Server and had a rock solid deployment with 7.5.1 The problem is not related to heavy streaming or internet radio, it also happens if all players (2x classic, 1x squeezepad, 1x softsqueeze) are either switched of or in standby mode.
I'm having the same issue running 7.5.3 - r31792 on Windows Server 2008 R2. My Squeezebox Boom will stall with 'Connection failed' 'Right to cancel and left to try again', but the device will not respond to any buttons (apart from holding the power button for 5 seconds). The software on the server will take up 50% of my cpu (100% of one core) and stopping/starting it will not work. The only way to get it going again is by selecting 'end process tree' and then start it manually again.
similar reports in forums: http://forums.logitech.com/t5/MySqueezebox-com-Squeezebox/Report-7-53-has-serious-reliability-issues-not-seen-in-any/td-p/574432 http://forums.logitech.com/t5/MySqueezebox-com-Squeezebox/7-5-3-server-crashes-100-processor-on-OS-X/td-p/569586 similar report in bug 16874
another forum thread: http://forums.logitech.com/t5/MySqueezebox-com-Squeezebox/Squeezebox-server-7-5-3-looses-connection-with-SB-touch-after/td-p/580448
May be related to 16772
I have the same issue with 7.5.3 and XP running on my computer.
*** This bug has been confirmed by popular vote. ***
I have the same issue running SBS 7.5.3 on Windows Home Server. It now appears that the problem is with the FAAD/FLAC transcoder. See here: http://forums.slimdevices.com/showthread.php?t=85779 The question is how this problem got introduced with 7.5.3.
The issue is known since more than 3 weeks now. I expect the guys from Logitech/Slimdevices now finally start to work on it! It is really no fun when the favourite music you are just listening to is interrupted every 2 mins!!! Please guys: take it on your agenda!!! Thanks!
BTW: My squeezebox (7.5.3 - r31792 @ Mon Jan 24 07:32:03 PST 2011) runs on an XP system (Windows XP - DE - cp1252). The issue definitely starts with the 7.5.3 update!
Issue seems to be douplicated with bug: http://forums.slimdevices.com/showthread.php?t=85742
Just a headsup: I started using a nightly version of 7.5.4 (r31882) and since then have not encountered the problem again.
Thanks for the hint! Is SB 7.5.4 available for download? I would like to give it a try! Thanks!
I found the prelim versions on http://downloads.slimdevices.com/nightly/ With version "SqueezeboxServer-7.5.4-31939.exe" same behaviour as before.
(In reply to comment #14) > I found the prelim versions on http://downloads.slimdevices.com/nightly/ > > With version "SqueezeboxServer-7.5.4-31939.exe" same behaviour as before. Yes, that this problem still afflicts 7.5.4 was reported by Tony on the other bug (that is really the same bug): 16874. However, that was nearly a month ago, so the current build of 7.5.4 is probably different. Too bad this is still not fixed.
With the latest "nightly" "SqueezeboxServer-7.5.4-31979.exe" the bug seems to be fixed. With squeezebox.com (31910) the bug is still there...
== Auto-comment from SVN commit #8233 to the player repo by agrundman == == http://svn.slimdevices.com/player?view=revision&revision=8233 == Bug 16898, increase firmware keepalive timeout to 50 seconds for both SBS and MySB
What does that tell me? Do I have to set something in the firmware? Btw.: I think all this is a firmware issue and comes with FW 132 or 52 (Boom), effecting SBS and also mySB. I also recognized that my SB resets about once in a day. Guys, please, try to solve all this asap. Meanwhile I am really pissed off...
== Auto-comment from SVN commit #32033 to the slim repo by agrundman == == http://svn.slimdevices.com/slim?view=revision&revision=32033 == Fixed bug 16898, updated ip3k firmware with increased keepalive timeout interval
Created attachment 7206 [details] Lost connection between SBS and Squeezebox classic
Wait a sec, you seem to be using 7.6. This firmware issue is only in 7.5 right now, we haven't built a version of 7.6 firmware with this feature yet.
Comment on attachment 7206 [details] Lost connection between SBS and Squeezebox classic I just installed SBS 32051 (FW 133) and the connection got interrupted after 10 mins playing. The attachment hopefully showes the case at the bottom. With SBS 32020 (FW 132) it worked without any issue for hours.
I'm using "7.5.4 - r32051" definitely with FW133
OK, right, I saw the 7.6 stuff earlier in the file. Well I'm very confused how you'd still be having problems with firmware 133.
What happened to the timestamps in that log?
I'm now wondering if we're all talking about the same issue. Francois's initial report only talks about devices losing their connection to the server. Danny's report of 2-5-11 speaks of one CPU core going to 100% usage, the server process becoming unavailable (hence "connection failed"), and this only being correctable by killing the process. Danny's problem is the same as mine. Is it the same as what Francois reported? Not if Francois's connections come back. If Francois is only having momentary drop outs -- which is Uli's problem (from offline talk with Uli) -- then it's not the same problem. What Danny and I are getting aren't drop outs, they're crashes. If this Bug (16898) is to be treated as a communication problem, then I hope that Danny's and my problem will still be addressed. (I guess that's Bug 16874.)
(In reply to comment #26) I'll chime in also that I've experienced the server spin problem too - not intermittent connection issues. It appears that I've mitigated the hangs (not crashes) by changing the AAC decoding options to disabled (for flac and pcm) per recommendation I think from David Potts (?).
This bug is not the 100% CPU bug. That is bug 16874.
After operating my Squeezebox now for a couple of hours under FW 133 it seems to me that the bug really has been fixed. No more lost connections neither under SBS nor under mySB, despite of the one right after the installation of FW133 this afternoon. Thanks, Andy!
Issue is still pending! I run "Version: 7.5.4 - r32061 @ Thu Mar 10 09:33:04 PST 2011" with FW133. System under SBS may run stable for hours. Then on other days, the connection gets lost every now and then, and ever the Squeezebox completely resets and cuts the WLAN-link. I just started running the protocol file with "(player.source)" set to INFO and "(scan.scanner)" set to DEBUG the system worked fine for 2 hours now. I am not able to reproduce the issue. With mySB the connections drops frequently.
Used SB Classic for long periods without losing connection------did reset itself to MYsb at one point but connection was strong.