Bugzilla – Bug 16046
SB Radio stops playing while listening to slacker
Last modified: 2010-04-29 16:28:49 UTC
SBR with new FW 7.5 stops playing internet radio. the problem occurs with connection via mysqueezebox.net and via squeezebox server. it happens unregularly but around once an hour. when stopping sbr shows screensaver "not playing".
http://forums.slimdevices.com/showthread.php?t=76938
*** This bug has been confirmed by popular vote. ***
I notice that the SB Radio always stops playing at the Slacker Promo.
Logitech support told me to rollback to 7.4.2 as 7.5.0 is for Squeezebox Touch. Why did my SB Raio and SB Duet automatically propose to upgrade to 7.5.0 ?
Pascal, that is terrible advice from Logitech support, and I'm sorry for that. There are enhancements for all platforms in 7.5.0. You should accept the upgrade.
So when this happens? Is the Radio still responsive? That is, does the knob and other buttons (or remote) still work? If it 'locks up' does it then reboot? If it doesn't lock up, is there an error message? Does the now playing screen continue, or does it go into the idle screensaver? What color is the wifi indicator in the lower right corner of the screen?
>So when this happens? Is the Radio still responsive? That is, does the knob >and other buttons (or remote) still work? When this happens, the Radio is non-responsive. None of the buttons work, except for the power button, and that only responds to a shut-down if I hold the button (does not respond to a 'turn-off' if I just hit the buton) >If it 'locks up' does it then reboot? Sometimes it re-boots on its own, but most times it freezes and I have to re-boot the Radio. I have 4 radios. I have the same problem on all 4 so this is not a hardware problem, and it only started with 7.5.0. (No problems with 7.4.1 or 7.4.2) >If it doesn't lock up, is there an error message? Does the now playing screen >continue, or does it go into the idle screensaver? I don't follow, it it doens't lock up, then the the now-playing is on the screen. >What color is the wifi indicator in the lower right corner of the screen? White.
I have two SBR's that simply stop. They're responsive but somehow paused. They start up again when I press the play button. This didn't happen before the software update.
Same issue. Pandora/Slacker stop playing about 5-10 min after they start ever since upgrading to 7.5. I have called Support, gone through the reboot process, etc. - but the issue is still on all of the SBs I now own. The other friends that purchased SBs on my recommendation (3 other friends) are having the same exact issue.
Chris, also, please take a look at bug 16023, it may be related if the screensaver is causing problems with this bug (...however I've turned the screensavers to "None" and still have the problems described in this bug (16046), so maybe there're not related)
(In reply to comment #6) > So when this happens? Mainly after a few minutes after start playing > Is the Radio still responsive? That is, does the knob and other buttons (or remote) still work? Yes. Never had a problem with that point. > If it doesn't lock up, is there an error message? Does the now playing screen continue, or does it go into the idle screensaver? No error message, just behave as when somebody behind press stop at the remote. The small arrow down left changes to the small square. After a few seconds the screensaver will follow. > What color is the wifi indicator in the lower right corner of the screen? have not yet seen any other color than white. connection seems not to be a problem. hope it helps...
I've purchased 4 SBR's. Home: Apple Time Capsule: wifi My business: Linksys: wifi My wife's business: DSL: ethernet My parent's house: D-Link: wifi At home and my business, the symptoms are exactly the same as Comment 11's but sometimes I can't restart the radio station by pressing play. I have to go Home then choose another radio station. When this happens, the SBR also becomes unresponsive to iPeng. After the first time my SBR stops today, I'll switch to SBS and see if the problem persists. I haven't checked my parent's house or my wife's business for problems but I'll get on it. This problem started with 7.5. I downloaded SBS 7.4.2 but haven't pulled the trigger on the downgrade.
I too am having issues with my SB radio. The radio since upgrading to release 7.5 intermittently drops the radio stream. I have a Squeezebox radio and using on a Mac OS 10.6.3 platform.
Update: This morning, connection to mysqueezebox.com stopped after about 45 minutes. The music simply paused and I restarted it with iPeng. I switched to SBS and no pauses for 2 hour and 15 minutes on Slacker.
Please don't be offended, this is not any kind of cover-up or attempt to dodge this problem, but Tony, if your units are locking up, then that is a different problem than what any other users are reporting. It is a firmware crash. Other problems seem to be connectivity issues, which are still real issues that should be investigated, but are not the same. Tony: Just to be clear, what are you doing in the 'Slacker Promo'? Listening to one of their radio stations? Also, Tony: what kind of wireless router are you using? If you connect one of your radios via an ethernet cable does it still have these problems? How long does it take this problem to manifest? For the other users that are chiming in on this bug: what are you listening to when this problem occurs? Are you connected wirelessly? What color is the radio-wave icon in the lower right? Thanks!
(In reply to comment #15) > Update: > > This morning, connection to mysqueezebox.com stopped after about 45 minutes. > The music simply paused and I restarted it with iPeng. I switched to SBS and no > pauses for 2 hour and 15 minutes on Slacker. I switched back to mysqueezebox.com and it stopped again after about 1 1/2 hours. Back to SBS and no pauses. I've been listening to Slacker all day (Kings of Leon has been awesome!!!!) and feel confident that the problem is related to the connection with mysqueezebox.com. Squeezebox Server on my laptop has been rock solid.
>Please don't be offended, this is not any kind of cover-up or attempt to dodge this problem, but Tony, >if your units are locking up, then that is a different problem than what any other users are reporting. >It is a firmware crash. Other problems seem to be connectivity issues, which are still real issues that >should be investigated, but are not the same. Chris, I see a lot of comments here confirming that the units are locking-up since 7.5.0. Yes, there are also connectivity problems being reported, but it appears that people are attributing the fact that the unit stops playing to connectivity, when it may be a fw issue. Keep in mind that many of these comments note that the problem started the day that 7.5.0 was released and please keep in mind that I had minimal problems for over 4 months with 7.4.1 and 7.4.2, so this points to a 7.5.0 issue. >Tony: Just to be clear, what are you doing in the 'Slacker Promo'? You misunderstood. Slacker runs an ad (a 'promo') between songs every once in a while, I was 'guessing' that the unit was stopping when the ad was run, but I now think that it was just a co-incidence (and it was just a guess) Now, it does appear (with both Slacker and Pandora), that the unit is stopping at the end of a song but maybe its really at the begging of a new song. This is significant because as you know, the Artwork used in Now Playing switches at the same time, so I think that the problem may be related to when the SB Radio tries to display the artwork. Didn't 7.5.0 change how the Artwork is displayed? (which is why I asked if you tried what I described in bug 16023 Did you get a chance? It will only take a minute to try what I described. >Also, Tony: what kind of wireless router are you using? If you connect one of your radios via an >ethernet cable does it still have these problems? How long does it take this problem to manifest? Not a wireless problem. I can't get more that an hour without this problem occurring. Also, just to be clear, I connect to www.mysqueezebox.com directly to your Sunnydale CA server. I do not run squeezebox server, or any server on my computer. And again, 4 months w/o a problem until 7.5.0. Chris, how are you connecting when your listening to Slacker to test this problem? (and please let me know what you get when you try what I described in bug 16023) Tony
My SBR stops playing after one or two hours. Then it switches to the wrong screensaver (digital clock instead of wether data). To continue listening, I just have to start the station again, no reboot is necessary. There are no problems with my router. It started with the update to 7.5. I'm listening to last.fm and some local stations.
Froze again, during playback of a Slacker song that was 'paused' when I turned the unit off last night, and re-started now by hitting 'play'. No response from *any* controls, for example, the volume control does not work, however, if I use the remote on mysqueezebox.com I can control the Radio.
Update: After using the remote on mysqueezebox.com to control the Radio, the Radio is now responsive to its own controls (...however, after a few songs on Slacker or Pandora, it freezes one again)
Update: After using the remote on mysqueezebox.com to control the Radio, the Radio is now responsive to its own controls (...however, after a few songs on Slacker or Pandora, it freezes once again)
Aside from discussing my problems on this forum (with the hopes of Logitech reading them), I submitted a support inquiry directly to Logitech. I mentioned all the relevant information of what platform I am working on, software version numbers, product, etc. The response simply told me to downgrade my software. How does one downgrade the software on the Squeezebox? Also the link to the software was not on the correct platform...does anyone read there? No mention of any issue with their software. Has anyone gotten somewhat of an official response from Logitech? Problems continue....
Hi Logitech/Slim Devices team- Has anyone been able to replicate/solve the bug? There are obviously a lot of us who are missing our daily use of our devices Thanks
I have 7 boxes, and have had many many more issues since 7.5 got rolled out. I'm using them in remote locations, so I don't always have a PC around to use an older version. I have the following units: Squeezebox 3 on bonded DSL Squeezebox 3 on DSL Squeezebox 3 on DSL Squeezebox 3 on DSL Squeezebox Receiver and Boom sync'd on Cable Squeezebox 3 on Business Cable These are all diferent locations, so I'm very much doubting connectivity problems. They will stop playing typically right at the end or beginning of a song, though just this weekend I've noticed it dying in the middle at times. The issues occur whether using Pandora or Rhapsody, and with multiple accounts of each. This has caused a huge problem since a couple of them are in business environments and I don't have backup equipment everywhere, ditched Play Networks for the Squeezebox solution. (We have a blanket ASCAP license per location, so we're legit to play whatever) The problem did exist before, but was more of a once every few days to a week thing, it can be 10-15 times per day or more now.
On my radio the manifestation is exactly as described by a previous poster. I don't use SBS so these comments relate only to mysqueezebox. This started recently. Since I downloaded FW 7.5 and got the battery and remote at about the same time, I can't isolate the causal relationship. What happens is that suddenly the station, and it happens with quite a variety of internet radio stations and podcasts, will stop playing, just as though you had pressed the stop button. In fact the little play arrow icon changes to a little square. It will stay stopped until you do something. The scroll, if any stops moving. Sometimes the station will start again if you press the play button. Some times the screen is frozen and will not let you move to another station using the round buttons, but if you press a silver preset button the present station will start to play and everything is fine again and you can go back to the station that froze. Usually if you press the off button to go to standby and then press it on again the problem is resolved. You do not usually have to reboot to get going again. I hope this description helps.
I'm having a similar problem with my Boom ( Bug 16092 ). When listening to Slacker on mysqueezebox.com, playback often stops after a song finishes. Boom continues displaying the "Now Playing" info for the song that just finished playing. Skipping forward starts the next song. After the next song is finished, playback may stop again or may go on to the next song (I haven't determined any pattern). Reboot of boom does not make a difference. This problem does NOT occur when listening to the same Slacker station on mysqueezebox.com via Squeezeplay.
Hm, not having the problem on Squeezeplay via mysqueezebox is interesting, I had kinda assumed it was probably a server side thing, but it must be a combination. To add a little detail, on all of my boxes as well, 99% of the time pressing skip will start the next track and it'll go for a while again. Only very very rarely do they have restarted beyond that, either the app or the player.
I've experienced some changes in behavior over the last several weeks. I'm just curious if this is normal. First, up until what appeared to be a major firmware upgrade, my SBR connection dropped consistently and didn't reconnect. The upgrade fixed that and everything worked fine for a few weeks. Then within the last week, the screen savers stopped working. Not a big deal but it seemed to affect the "sleep" function. That was very annoying. Now, within the last day or so, the screen saver functions all seem to be back to normal and the sleep function is also working well. I also notice something I had not noticed before and that is a setting for "Beta" functions which includes remapping of the SBR buttons (so, for example, one can set the sleep function without going through all of the menus). Have there been minor upgrades happening after the major firmware upgrade? The SBR shows it is running 7.5.0 r8673
Radio does the following after "upgrading" to FW 7.5.0.r8673; none of these bugs were experienced before: - radio will stop playing on its own until play or FFWD buttons are pressed - radio will revert to prior station played on its own
Has Logitech responded officially to this issue? I have no written them 4 times and asked how I can rollback the software running on my Squeezebox. I have dutifully written back to them asking how to accomplish this? They only answer explaining where to get the software to rollback the software running on my Mac. Grrrr....
I am also experiencing issues with slacker stopping after 5-10 minutes. I was having this issue before 7.5 but it seems to be worse now. sometimes it will just stop and go back to the wrong screen saver (clock instead of weather). It will normally tell me connection reset by host and then disappear and play will change to stop. I have been having a lot more issues with staying connected to wifi on both my radio and receiver since upgrading to 7.5. I've had to do factory resets on both numerous times in the past week just to get them to see my network again. I am using a dlink router, however no other wifi devices have had issues. I never have issues streaming my own music through the squeezebox server either. Now I'm off to find the alarm bugs because I can't rely on the radio waking me up at all.
When will this be assigned to the developers? Can the QA Team fix this bug?
Yesterday, my SBR in both standby (clock) and on mode kept flashing that it couldn't connect to mysqueezebox.com. Today, the radio went from play (preset 6) to standby by itself at least 2 times. Hitting the preset again brought the station back. At no time during this failure did any of my other internet enabled devices go down. I have Vonage phone and WiFi enabled Iphone, so it's easy for me to check. This started after 7.5 download.
my sb radio also stops audio playback frequently. It is hardwired, and all other networked devices in the house have no issues. I connect exclusively to mysb.com. My 2 Grace WiFi radios, as well as my boom and squeezebox classic have not had problems at all.
using mysqueezebox.com and since the 7.5 update my radio disconnects after 10-15 minutes.
I contacted customer support and finally received the following response back from them: Thank you for contacting Logitech Customer Care. To revert back the firmware of your Squeezebox tadio to 7.4.2, you may turn off the device then while turning it on, press and hold the rewind button. This should revert back the Squeezebox firmware to 7.4.2. If you have any other queries regarding your product, feel free to email us back. You can also visit our website at www.logitech.com. Thank you for choosing Logitech. Have a nice day! Kind Regards, Ms. Beverly Mae Donoso Logitech Europe SA European Customer Care My unit did not revert back to 7.4.2. Has anyone else had any luck in rolling back their device's server to an earlier version?
As an FYI to the devs, today has been better than yesterday, and I've been watching it pretty closely. Just in case that adds some validation to any changes that may have been made.
I agree with Comment 38. Have listened to Creamy Radio (Shoutcast stream) and Sky.fm yesterday and today (9+ hrs./day at my business) without a drop. I haven't tested Slacker this week but I'll test it in the morning.
Just had a stoppage issue, first of the day. For what it's worth, in the interest of sharing data and hopefully finding a pattern: Seattle, WA Bonded DSL Squeezebox 3 Playing a Pandora station Song completed, then stopped. Pressing skip on the web remote control started the next song. 4:10pm give or take a few minutes. After looking through the other 3 players I'm watching right now, another one hasn't moved since I last looked at it, which was about an hour or so ago.
This new firmware is frustrating, normally any button I touch on the SB Radio makes playback resume after it pauses. Never had this pause issue before the update. I also notice a lot of on screen messages about trying to contact My Squeezebox or some such that I never used to see, dunno if it's all related or not. Please, make it work again.
I can now reproduce this bug reliably. I notice that when it happens, the 'Enable SSH' checkbox no longer functions correctly. It doesn't display the instruction pop-up message. I wonder if this is due to the Radio being out of memory at that time. My radio is set to repeat playlist, shuffle album, and I am listening to a custom Slacker "station". (Under Slacker -> Slacker Stations -> Custom Stations). Playback stops anywhere between 1 minute and 16 minutes on my unit. I retrieved some logs and some output of 'ps aux', which I will attach in a second. Felix, it seems like your name has been mentioned with some SP memory issues. Should this be assigned to you? :)
Created attachment 6801 [details] messages file taken shortly after music stop
Created attachment 6802 [details] another messages file
Created attachment 6803 [details] 'ps aux' output
Created attachment 6804 [details] more 'ps aux' output
100% Mysqueezebox.com listening, primarily NPR internet radio and Napster playlists. Connection gets dropped frequently and have to reboot machine. Also of interest is that the Napster playlists also sometimes repeat the first song over and over again until you hit "next track" (I think someone else in this thread had a similar problem but with with Slacker). Frustrating times in the nursery for mommy and baby! [Edit - forgot to mention that it only started happening after 7.5.0 firmware upgrade...]
Same experience here: SB Radio drops out at least once per hour since firmware upgrade. Have noticed this with internet radio, Mediafly, Live365, and Rhapsody. Sometimes it just goes silent with no change in screeen display. Sometimes it goes to digital clock screen saver. Other problems observed since the upgrade: 1. The automatic brightness sensor doesn't work like it used to. The display seems to not go as dim in the dark, but also it doesn't "re-light" when I touch a control. 2. Mediafly channels used to begin on the first program listed and play in order. Now they seem to begin after the last program streamed. This is quite frustrating because I have Mediafly News and Politics saved as a preset - my intention is to touch the preset and get the most recently updated news feed at the top of the program list. This was how it used to work. If there's a way to go back to the prior firmware version, please advise. The past week or so has been virtually unusable. Thanks, Randy
Here is a link to see what progress the Slimdevice team is making in preparing 7.51 for release: https://bugs-archive.lyrion.org/buglist.cgi?priority=P1;priority=P2;priority=P3;query_format=advanced;bug_status=NEW;bug_status=ASSIGNED;bug_status=REOPENED;bug_status=RESOLVED;bug_status=VERIFIED;target_milestone=7.5.1
Yes since update to 7.5 my Squeezebox Radio will randomly just stop playing. Sometimes when it stops it'll go right to the clock, but not always. And what's strange is the clock isn't the one I have set to display, but the plain digital one. I listen exclusively to internet radio connected to mysqueezebox.com. I don't run the server software on my PC.
Chris/Felix - we looked through the 7.5.1 release log. I just want to make sure that you guys know/are addressing the issue with the other players (ie like my Duet). It's got the same exact issue - as usual, it stops between 5 and 60 minutes. This am, I only got 7 min before it failed.
== Auto-comment from SVN commit #30683 to the slim repo by agrundman == == http://svn.slimdevices.com/slim?view=revision&revision=30683 == Bug 16046, possible fix for failed stream handling after reinit
== Auto-comment from SVN commit #8722 to the jive repo by bklaas == == http://svn.slimdevices.com/jive?view=revision&revision=8722 == Bug: 16046 Description: playerDelete notification of current player should generate a stack trace
I'm rolling out a possible fix for the "stops at end of song" bug that affects Pandora, Slacker, etc.
Just to be clear. The random stopping is not related solely to custom stations like Paradox and Last.fm. Nor does it happen just at the end of songs. It seems to happen with ordinary stations like my local public radio station. Suddenly the radio gets tired and stops for a rest. It requires the poke of a button to get going again.
Here's a weird thing this morning. Took a look at my web remote control that's been running for the last few days, and two of the players have dropped off of it. Did a refresh, no change. They still show up on mysqueezebox.com, just are not connected. I'm going to kickstart them to see what happens.
And now, before I got a chance to wander back to where it is, they popped back online without the restart. For whatever that's worth.
Chris to test on my reliable test setup, see if Andy's changes fixed some of the bug, and open new bugs for the remaining issues.
Okay, Andy's changed fixed the symptoms I have been describing in my posts. Hopefully it will fix many of your symptoms as well! I have now reproduced at least once the next symptom I would like to focus on: While playing, SB Radio shows a blue icon and stops playing. After rebooting, the unit works fine again. The new bug for this specific problem is also targeted for 7.5.1 and is bug 16114. If you are seeing this problem, please join me there so that we can talk about that set of symptoms with a bit less confusion. If you are seeing a different bug with Radio, feel free (as always) to file it, but PLEASE be specific about the symptoms you are seeing so that we can tell the issues apart. Judging from the comments, I expect either one of you or I will next file a bug called "SB Radio stops playing Internet Radio" before too long.
So, to clarify, has this fix been entered into the queue for deployment to the live servers when 7.5.1 is released, or was it put into production early? I ask because I haven't yet noticed a stoppage problem at the office so far.
This particular problem was fixed on the mysqueezebox.com side, so it should be effective for all users immediately. (After about 10:30 pacific time this morning)
Hate posting this, but have had the player stop 3 times in the last hour. The first time I thought it was a fluke, the 2nd worried, the 3rd looks like some regression may have happened. It's on the boom and I'm using the controller with it. As usual, just hitting skip immediately starts it back up.
Chris, sconcurring with Rob that we are still having issue with stopped music on using mysqueezebox.com. All all of devices - Boom, Duet and Radios. Was using Pandora on all of them and tries several times - didn't have issue prior to 7.5.
@chris, the problem i described in comment #1 is not fixed with the new firmware for sbr. since the update a have had several drops of internet radio (not slacker, pandora, just internet stations). i wonder why this bug has been hijacked for the slacker bug. where can i describe the problem with normal web radios now?
I also continue to drop connection to internet radio stations thru mysqueezebox.com. Suddenly the radio is quiet and I see the clock. This happens frequently with software ver. 7.5 regardless of what i'm listening to. This problem has not been fixed.
Not fixed. I though it might be since I had a long interval yesterday with no stoppage on C-SPAN radio--most of the day. Today, I was listening to Vermont Public Radio. Suddenly stopped and went to clock just as though I had pressed the power off button. When I did press the power button. It started right up. The same thing happened a little later with C-SPAN Radio. Both incidents were after only a few minutes.
So, last we heard, 7.5.1 does resolve this issue, can someone confirm? The message boards are all lit up with up this issue -- if it does indeed resolve, will this be queued up so everyone can apply the patch? Haven't seen any recent communication from Logitech - it'd be great if we could get an update since so many people are monitoring this. Thanks!
I apologize that this bug as originally reported got confused with the Slacker problems we were having. Thinks like that happen in a public bug database. If you are still suffering from the original bug, where INTERNET RADIO STREAMS stop playing unexpectedly, please comment and vote for Bug 16170. If you are experiencing another problem, please file a new bug. Thanks!