Bugzilla – Bug 14558
Controller display extremely dim
Last modified: 2009-12-18 15:53:18 UTC
Not sure if this is a bug somewhere or a warranty request, but I thought I'd check here first. Of the five Controllers I maintain, one has an extremely dim screen. I've tried resetting to factory defaults, but that didn't seem to change anything. See attached image of three of the controllers on the brightness screen, indicating the brightness cranked to the top for all three. The controller on the right is equivalent in brightness at its highest setting to the others at their lowest setting. The button backlights seem fine, and the screen dimming does make it go dimmer. FWIW the sticker info for the dim controller is: M/N: C-RL65 P/N: 830-000019 PID: LZ815A1 MAC: 00:04:20:1A:4F:8A This problem exhibited itself on 7.3.3, and upgrading to 7.4 (r7790) didn't seem to help. Is there anything else I should try here?
Created attachment 6004 [details] dim screen photo
This is likely a support question.
*** This bug has been marked as a duplicate of bug 13278 ***
James, I don't think this is a dupe of bug 13278. I looked at that one before filing this. In the attached photo there are three controllers, all running the same default 7.4 jive skin. There is a marked difference between the dim controller and the other two, given identical content (skin or album artwork or otherwise). This problem existed prior to updating to 7.4, so it is not restricted to the skin or any other changes in the 7.4 update.
Gotcha..this is a hardware issue then. Please contact support to get the unit replaced. Reference this bug report when you contact support so we can track it properly. Thanks
This Controller has been replaced by warranty. Thanks for the help here.