Bugzilla – Bug 13755
need support links for each region / product
Last modified: 2016-11-27 20:59:07 UTC
Need appropriate URLs for these links for AMR, EMEA, and AP respectively: Troubleshooting Help Please select your product: * Squeezebox Radio * Squeezebox Touch * Squeezebox Duet * Squeezebox Boom * Other Thanks!
Dan, Can you get these links? La Ron is not 100% clear on what is needed here -- please follow up with your team about this and append the desired URL's to this ticket. Thanks! Cheers, Matthew
Here is what we have so far: * Squeezebox Radio [working to get this URL. If we cannot get a specific URL in the next few days, use the "Other" URL below.] * Squeezebox Touch [this page will not be defined until launch. I recommend we pull this list item until then.] * Squeezebox Duet http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11891 * Squeezebox Boom http://www.logitech.com/index.cfm/409/&cl=us,en?prodcrid=409 * Other http://www.logitech.com/index.cfm/409/&cl=us,en?prodcrid=409
Here is the SB Radio link to be used: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=13841
I just noticed Transporter is missing from this list -- is this intentional? Do we need to add it?
Yes, let's add Transporter... after Boom and before Other. Have it link to this URL: http://www.logitech.com/index.cfm/439/3163&hub=1&selectedcrid=409&selectedcid=3163&cl=us,en Also... Please change the Boom URL to: http://www.logitech.com/index.cfm/439/4707&hub=1&selectedcrid=409&selectedcid=4707 Thanks, Matthew! Good catch.
Dan, These are for AMR, right? What about EMEA and AP ?
[from Dan] I'll put in a request to change the links in question to a backup URL until I get updates. --Dan
Until I get something better, please substitute this URL for any EMEA or AP links: http://www.logitech.com/support
Cool, thanks Dan. On Fri, Sep 18, 2009 at 5:19 PM, <bugs@bugs.slimdevices.com> wrote: > https://bugs-archive.lyrion.org/show_bug.cgi?id=13755 > > > > --- Comment #8 from Evans Daniel <devans@slimdevices.com> 2009-09-18 17:19:14 PDT --- > Until I get something better, please substitute this URL for any EMEA or AP > links: > > http://www.logitech.com/support > > -- > Configure bugmail: https://bugs-archive.lyrion.org/userprefs.cgi?tab=email > ------- You are receiving this mail because: ------- > You are on the CC list for the bug. > You reported the bug. >
reassigning to me to update localizations with links
Matthew-- can we use the links we gathered in bug 9901? They are region and language specific.
No, not based on the design you created for the support page which includes PRODUCT specific links by region. I'll be updating these today after I have the localization editor. ( # 14243 )
One more issue: EN comes up without content, but with an error message: CMS(SUPPORT-OVERVIEW, , content) error: bad request the other languages are fine.
updated AMR links per Dan Evans
Fixed product links for Support page for EMEA.
updated EMEA
All provided links implemented, with logitech.com/support substituting where no link provided. Reassigning to Dan to provide remaining links as available.
Something seems to be broken here. From the forums: ------------------ > > Where can i get some help? > > Please contact support. Where? I try in this place: 1. Polish helpline 00 800 441 17 19 - dosn't work ;( 2. Email Support ('click' (http://logitech-pl-emea.custhelp.com/cgi-bin/logitech_pl_emea.cfg/php/enduser/ask.php?section=contact&subsection=email&crid=595<_product_id=**&tabs=**&cl=pl,pl)) - error after send form 3. Support on http://www.mysqueezebox.com/support - broken link, -------------------- http://forums.slimdevices.com/showthread.php?t=69188
It's getting even better: the link to the support form is pointing to /download instead (only checked DE and PL, but I assume all localized versions are wrong)
There are now two issues described in this bug: 1. EMEA links need updating. Status: pending. Waiting on completion of translation process in EMEA to get updated links. 2. Some broken links on mySB.com/support? Status: need more information. Michael-- For the second, I need to know exactly which link is broken. You say, "the link to the support form is pointing to /download instead." Which one is that? Found where?
> "the link to the support form is pointing to /download instead." Which > one is that? Found where? "this form" in the following text block: Contact support Email support You can contact us by email using _this form_ with your questions or comments. In languages != EN