Bug 11701 - Help & More buttons & Support screen must be available within setup (MP cases)
: Help & More buttons & Support screen must be available within setup (MP cases)
Status: RESOLVED FIXED
Product: SB Touch
Classification: Unclassified
Component: Setup
: unspecified
: PC Other
: -- normal (vote)
: MP
Assigned To: Richard Titmuss
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-04-07 17:34 UTC by Dan Evans
Modified: 2009-09-08 09:25 UTC (History)
3 users (show)

See Also:
Category: ---


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Description Dan Evans 2009-04-07 17:34:26 UTC
(using 5224)

There are a handful of cases that need to be reviewed and fixed:

1. There are setup screens that do not have a Help button
2. There are some error screens that do not have a Help button or a More button
3. Without a More button, there are some error screens that you cannot get to Support from

I will use this bug to list them as I find them.

= = = = =

Pre-firmware update (MP)

* Missing Help button-- 5A-- When selecting Ethernet but no ethernet cable is connected-- "We can't detect a wired connection..."

* Missing Help button-- 7E-- select encryption method for hidden SSID.

* Missing Help button-- 7F-- From Choose Network screen, select a network we do not support-- "Connection Error. we're sorry; WPA-EAP and WPA2-EAP are not supported..."

* Missing Help button-- 7M-- After WPS button timer times out, "For security reasons, WPS setup has time out."

* Missing Help button-- 10A-- After trying to connect to a network but password is wrong-- "Can't Connect. We were unable to connect using the above password."

* Missing Help button-- 10B-- if WEP key fails

* Missing Help button-- 10C-- if DHCP server is not found

* Missing Help button-- 11-- Software Update

= = = = =

Post-firmware update (PLD)

* Missing Help button-- 17?-- When creating an account on mySB.com, turn OFF WiFi and you'll get an error, "Problem Connecting. There was a problem connecting to mysqueezebox.com. Try again."
Comment 1 Richard Titmuss 2009-04-08 02:56:33 UTC
Pre-firmware update fixed in r5239-5240.

Dan, please make new bugs for post firmware update cases.
Comment 2 Dan Evans 2009-04-08 09:03:45 UTC
post-firmware update cases moved to bug 11713.