Bug 9342 – Controller lost all settings and couldn't find SqueezeCenter after FW update

Bug 9342 - Controller lost all settings and couldn't find SqueezeCenter after FW update

Summary:

Controller lost all settings and couldn't find SqueezeCenter after FW update

Status:	RESOLVED WORKSFORME

Product:	SB Controller
Classification:	Unclassified
Component:	Setup
Version:	unspecified
Platform:	PC Ubuntu Linux

Importance:	-- normal (vote)
Target Milestone:	Investigating
Assigned To:	Squeezebox QA Team email alias

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2008-08-30 04:49 UTC by Hendrik van Antwerpen
Modified:	2009-08-11 20:18 UTC (History)
CC List:	4 users (show)

See Also:
Category:	---

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Description Hendrik van Antwerpen 2008-08-30 04:49:36 UTC

After updating my controller to FW 7.2 r2873 it tried to connect to my player. It kept trying, but didn't work.

After a reboot of the controller it had lost all its settings. I had only 'Music Source > Other Server' and Settings left. Filling in an IP for my server didn't do anything and the only way I found to solve it was a factory reset. After configuring my network again, I could choose my player and everything worked. I lost all my controller settings though.

Comment 1 James Richardson 2008-09-04 11:24:44 UTC

Hendrick:  

1) what router are you using?
2) were you upgrading from 7.1 to 7.2?
3) are you working correctly now?

Comment 2 Hendrik van Antwerpen 2008-09-04 11:29:35 UTC

- I think I was upgrading from 7.1 to 7.2, but I'm not sure.
- I have a SpeedTouch ST780 ADSL Modem/Router
- After configuring my controller again, everything works fine now.

Comment 3 James Richardson 2008-09-04 13:10:00 UTC

Dan: have we gotten any support issues on this issue?

Marking bug as monitor for now, in case anyone else has these issues.

Comment 4 Dan Evans 2008-09-04 13:20:37 UTC

No, we've not heard of this specifically.

Comment 5 James Richardson 2008-10-02 07:38:10 UTC

Moving monitor bugs

Comment 6 Hendrik van Antwerpen 2008-10-14 13:35:07 UTC

Had the same problem today. This time it had nothing to do with a FW update. I had some troubles with my wireless and while the Controller showed the 'Connecting to ...' screen, I interrupted it. Since I pressed Home & Back button, I don't know which one might be the problem. It returned to the menu, but was in the state described in the initial report.

Comment 7 James Richardson 2008-10-14 15:52:11 UTC

Are you holding down the back button for more then 4 seconds?

Comment 8 Hendrik van Antwerpen 2008-10-15 02:34:07 UTC

No, only a normal press (up-down in less tan a second I guess).

Comment 9 James Richardson 2009-08-11 20:18:48 UTC

I have not been able to replicate this issue after several hours of upgrades/downgrades.  If you are able to replicate it and provide logs of the error then please reopen the bug and attach the logs to this bug report.