Bugzilla – Bug 8990
"Your player <name> has changed accounts" auto-emails need improvement
Last modified: 2009-09-08 09:18:13 UTC
Multiple action items: 1. The text in these e-mails could use a rewrite to soften it and make it more reminder or confirmation like in tone. 2. Improve or expand what we filter on... Chris provided some excellent ideas on how to better filter our detection process: * Watch for players switching back and forth between accounts (not just a single switch) * Watch for players that change geographic locations instantly and/or repeatedly * Watch for players SN switching servers repeatedly
Brian: Can you look at the current text and offer some friendly advice about making it more friendly?
Ping Brian. Dean notes we can fix this for english for 7.2, other languages to be done later.
is it possible to have one of those emails sent to me? I don't want to have to move a player to another account to see this....
To: %s Bcc: support-team@slimdevices.com From: SqueezeNetwork <support@squeezenetwork.com> Subject: Your player '%s' has changed accounts This email is to notify you that your player named '%s' has been registered to another account. MAC: %s If you did not perform this action, please contact Support by replying to this email. Thank you, - The Slim Devices Team
Here's an example of what we got from a customer as a result of this e-mail: (from ticket# 080806-003603) = = = = = "Support: The MAC address is the address of my player, but I didn't register it with a new account. The player should still be with my account <customer-email>. Also, I never heard of the "Post Group". Thanks for any help with this matter. ----- Original Message ---- From: SqueezeNetwork <support@squeezenetwork.com> To: <customer-email> Sent: Monday, August 4, 2008 7:15:51 AM Subject: Your player 'The Post Group' has changed accounts This email is to notify you that your player named 'The Post Group' has been registered to another account. MAC: 00:04:20:ff:ff:02 If you did not perform this action, please contact Support by replying to this email. Thank you, - The Slim Devices Team"
Interesting, ff:ff:02 is one off from the default invalid MAC.
not sure how much more friendly we want to get, but like Dean mentioned, we should rethink where the MAC address is in the email. I just reset a bunch of passwords to see what the emails were like, and they were all basically of this same tone. Do we need the "MAC:" in the email at all? Also can we add a bold title above the "this email is to notify...." So the email could look like this: To: %s Bcc: support-team@slimdevices.com From: SqueezeNetwork <support@squeezenetwork.com> Subject: Your player '%s' has changed accounts <b>Your player account has changed accounts </b> This email is to notify you that your player named '%s' has been registered to another account. If you did not perform this action, please contact Support by replying to this email. Otherwise no further account is needed at this time. Thank you, - The Slim Devices Team
"Your player account has changed accounts"? Huh? I think that this line can just be removed. Can we just put the MAC address as a note at the bottom of the message, so that they can ignore it (but it will be there if support needs it?) Finally, Andy, it seems that there are some policy changes suggested for what triggers the email. Can you comment?
Ping andy...
Dean notes the MAC should be moved down to the bottom of the message.
Fixed in trunk r4348.
This bug has been fixed in the latest release of SqueezeNetwork! If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.