Bug 8988 - Customer does not receive Confirmation E-mail
: Customer does not receive Confirmation E-mail
Status: RESOLVED WORKSFORME
Product: MySqueezebox.com
Classification: Unclassified
Component: Signon
: unspecified
: PC Other
: -- normal (vote)
: Hotfix
Assigned To: Unassigned bug - please assign me!
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2008-08-01 13:06 UTC by Dan Evans
Modified: 2009-09-14 15:28 UTC (History)
1 user (show)

See Also:
Category: ---


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Description Dan Evans 2008-08-01 13:06:32 UTC
Support continues to get customers who are having trouble setting up their SqueezeNetwork account.  In this case, they are not receiving out confirmation e-mail.  (related to bug 4061)
Comment 1 Blackketter Dean 2008-08-01 13:53:38 UTC
Where do we stand on this now?
Comment 2 Brandon Black 2008-08-01 13:59:37 UTC
(In reply to comment #1)
> Where do we stand on this now?
> 

There's nothing unusual going on with production SN emails.

These are all the queued mails right now at all racks (they all seem to have legit causes):


-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------


904942C016     1885 Thu Jul 31 15:09:46  registration@squeezenetwork.com
(Host or domain name not found. Name service error for name=hotmai.com type=MX: Host not found, try again)
                                         humerus41@hotmai.com

94F572C00F     1885 Thu Jul 31 01:14:12  registration@squeezenetwork.com
(Host or domain name not found. Name service error for name=hotmai.com type=MX: Host not found, try again)
                                         humerus41@hotmai.com

94D012C017     1885 Thu Jul 31 15:09:49  registration@squeezenetwork.com
(Host or domain name not found. Name service error for name=hotmai.com type=MX: Host not found, try again)
                                         humerus41@hotmai.com

8ABA02C018     1547 Fri Aug  1 10:26:45  registration@squeezenetwork.com
(lost connection with mail-kr.bigfoot.com[211.115.216.226] while receiving the initial server greeting)
                                         renaud.delcourt@bigfoot.com


BAE58440BC     1546 Fri Aug  1 15:01:08  registration@squeezenetwork.com
       (connect to mail-kr.bigfoot.com[211.115.216.228]: Connection timed out)
                                         renaud.delcourt@bigfoot.com

DF83E640005     1889 Fri Aug  1 14:09:51  registration@squeezenetwork.com
(host mx1.mail.tw.yahoo.com[203.188.197.9] refused to talk to me: 421 Message from (89.202.121.131) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html)
                                         sokaku.tw@yahoo.com.tw

4743664000A     2002 Fri Aug  1 22:39:19  registration@squeezenetwork.com
(host mrouterin.brutele.be[212.68.193.7] said: 451 <baudouin.urbain@voo.be>... Requested mail action not taken: mailbox unavailable (in reply to RCPT TO command))
                                         baudouin.urbain@voo.be


E36B2458069     1893 Tue Jul 29 20:11:46  registration@squeezenetwork.com
(host sapek.com[208.76.80.172] said: 451 Temporary local problem - please try later (in reply to RCPT TO command))
                                         squeezenet1@mail.sapek.com

A064D458065     1921 Mon Jul 28 21:23:42  registration@squeezenetwork.com
(lost connection with 0.0.0.0[0.0.0.0] while receiving the initial server greeting)
                                         junk@junk.com

62CCA7F0138     1893 Tue Jul 29 20:12:07  registration@squeezenetwork.com
(host sapek.com[208.76.80.172] said: 451 Temporary local problem - please try later (in reply to RCPT TO command))
                                         squeezenet1@mail.sapek.com

5DB2C7F0133     1894 Mon Jul 28 17:17:34  registration@squeezenetwork.com
                   (connect to momomo.net[82.98.86.163]: Connection timed out)
                                         blahblah@momomo.net

Comment 3 Blackketter Dean 2008-08-08 10:11:08 UTC
Dan: Can you get us some specific examples to track down?
Comment 4 Dan Evans 2008-08-14 16:08:28 UTC
We have not seen this in a couple days.  When an example presents itself, I'll let you know asap.
Comment 5 Dan Evans 2009-09-14 15:28:20 UTC
This issue has faded away to almost nothing.  Will reopen if it reappears.