Bugzilla – Bug 8969
After upgrading to 7.1 the web UI is corrupt
Last modified: 2009-07-31 10:26:17 UTC
We're getting a number of calls from customers who've upgraded to 7.1 who say the web UI is messed up. It appears corrupt in the browser. Sometimes a reload fixed it. Sometimes clearing the browser cache fixes it. So far there's been no report where we could not fix it with one of these workarounds. (although we have not tried clearing the server cache if need be. we will if it comes to that.) Also, I personally saw this when I upgraded from 7.01 to 7.1. Reloading the page did not fix. Clearing browser cache did fix it.
probably not much SC can do here, save for abandonning the browser interface. Browsers seem to be moving to heavier caching. It's worse for the fancier stuff like ajax. Then again, you could maybe do really ugly things like adding timestamps to every url
*** This bug has been marked as a duplicate of bug 8905 ***
James-- I disagree that this is a duplicate of bug 8905. They sound nothing alike. KDF-- True, but we don't see this kind of problem every time we upgrade. From 7.0 to 7.0.1 we never got these calls/emails. Was something different this time around?
Dan: What browser / OS versions are involved in this error.
As Kevin said - there's not much we can do. As soon as we change one line of JavaScript/HTML/CSS code, the browser should reload it. Some browsers cache too aggresively, ignoring timestamps or whatever. As you mention: a full reload will fix this. We didn't see this in the 7.0.x series as not much was changed. But in 7.1 most of the JS has been rewritten, ExtJS has been updated from 1.1 to 2.1 etc. If a browser doesn't reload the new files it just can't work. And this is not a dupe of 8905. Bug 8905 was a real bug. Unless somebody can point me to the real bug, I'll close this as "wontfix".
That's the way web browsers work.
Reduce number of active targets for SC