Bug 8882 – Snap, crackle, pop reported by customer with SC 7.0

Bug 8882 - Snap, crackle, pop reported by customer with SC 7.0

Summary:

Snap, crackle, pop reported by customer with SC 7.0

Status:	RESOLVED WORKSFORME

Product:	SB 2/3
Classification:	Unclassified
Component:	Audio
Version:	unspecified
Platform:	PC Windows XP

Importance:	-- normal with 1 vote (vote)
Target Milestone:	7.3
Assigned To:	Squeezebox QA Team email alias

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2008-07-26 07:56 UTC by Caleb Crome
Modified:	2009-02-09 03:00 UTC (History)
CC List:	1 user (show)

See Also:
Category:	---

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.

Description Caleb Crome 2008-07-26 07:56:37 UTC

http://forums.slimdevices.com/showthread.php?t=49431

This is the initial report from the customer:

 Bad experience upgrading to SC7 (pops and cracks and pause)
Hi,

I've been running slimserver 6.5.4 happily for around 6 months but my SB3 does not seem to like SC7 at all: whether it hooks up to my NAS (QNAP ts201 with the not officially supported SSODS environment) or to my iBook, I still hear some pops and cracks while listening to my flacs, and after a few minutes the song just goes to pause. mp3 files and streams seem ~less~ affected, although some podcasts do crack as well.

I contacted support with not much success now so decided to post the following simple question:

<< irrespective of hardware or version of slimserver, has anyone ever had this behaviour before? >>

Many thanks in advance,

Vincent.

Comment 1 Chris Owens 2008-07-28 09:36:00 UTC

Might be worth checking on the thread and posting a suggestion to check buffer fullness.  Does it sound like the buffer never getting full is the problem?

Comment 2 James Richardson 2008-08-28 12:19:40 UTC

I have not been able to reproduce this issue, will suggest in the forums that the customer try 7.2

Comment 3 James Richardson 2008-11-05 11:47:10 UTC

No conclusion from forum posts.

Comment 4 vincoz 2009-02-09 03:00:15 UTC

I just reproduced the problem with 7.3.2. 

Will soon upload a video to illustrate the problem. This issue prevents me from purchasing a Boom as I need to keep using SS 6.5.4 for my SB3 to run properly.

I still suspect a faulty chip in my unit as only a couple of people have raised a similar issue on the forum. Wireless connectivity can be ruled out as I also tried to disable wireless on my ibook and connect it via ethernet cable to the SB. Still the same issue.

Regards, Vincent.