Bugzilla – Bug 8872
Request to allow Tier one team access to Squeezenetwork admin page
Last modified: 2009-09-08 09:24:13 UTC
We would like to give our tier one team limited access to the Squeezenetwork admin page. They will only need the following tools: Be able to Activate a new user account. Be able to generate a new password for a user. Be able to Look up a player by MAC address and delete the player from a user's account. Please let me know if you need any specific information.
Andy notes that this kind of role-based admin would require considerable work. We need to understand the priorities of this enhancement.
Requests to activate accounts, reset passwords, or investigate players currently accounts for 20% of the calls and e-mails getting escalated up to Tier-2. (of 292 escalations in July, 103 of those were SqueezeNetwork related, and of those 59 dealt with account or player issues.) Providing Tier-1 with the tools to tackle these requests will free up a lot of Tier-2's time and resources.
Also as part of this, need to add a way to grant non-US users access to US-only services without making them beta users.
Done. Dan: I am not going to migrate any access levels other than setting yourself to the 'tier2' role. You can assign roles to your team as needed. Please give this a try on www.test.squeezenetwork.com. For now, /admin will still popup the old auth prompt, but this will go away after launch.
This bug has been fixed in the latest release of SqueezeNetwork! If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.