Bugzilla – Bug 8847
Controller loses its wireless connection when connected to Actiontec MI424-WR.
Last modified: 2010-07-09 08:34:57 UTC
A customer with a Squeezebox 1 is having issues connecting it to his Actiontec MI424-WR with WEP enabled. If he disables WEP, then it connects just fine.
Ross: do we have this router here? if not, let get one to test with.
Reproduced, thanks James for helping me find the Actiontec router.
We're not going to update that firmware at this point.
I have been testing the Actiontec MI424-WR router for a few days. Initially the Duet controller and the receiver connect fine during the setting. But, the controller keeps going to a Blue light and drops its connection every now and then. When the controller losses its connection if I click any of the controller options, the controller tries to connect to my testing PC, and then it comes to the following menu Try Again Choose Music Source The wireless indicator is always blue, it does not go to red nor white. Setting the controller to factory reset solves the problem for 45 minutes to two hours then the controller goes to blue again.
Osama, you were testing with an SB3 and Duet right? This bug is about SB1; if you've confirmed with newer hardware that would make this bug more relevant.
Sorry, I had tested the Duet only. I have been instructed to reopen this bug instead of creating a new one for the Duet controller. Sorry about the confusion. Would you like for me to open a new bug and leave this one for SB1 only?
Changing target to next release
Created attachment 4572 [details] log showing dhcp failure, controller reboot I can't seem to get my Controller to get an address via DHCP from the Actiontec MI424 with 7.3 r3698. Attaching a log show many DHCP failures. I'm able to get Duet working fine with this router using self assigned IPs most of the time. However this log shows the one time I tried it and the Controller rebooted after I chose my Receiver.
Any other testing needed from me? Richard would you like me to ship this to you?
Ticket 090212-002829 Squeezebox Boom Customer cannot connect Squeezebox Boom to Actiontec MI424-WR Firmware on the router is up to the latest (he performed update while I was on the phone Will connect when using WEP 64 Will connect when encryption is off Will not connect using WPA TKIP (also tried AES just to see) Per the router status page, should work with WPA2, but customer states he called Verizon,and there is no WPA2 Customer does not want to use WEP64 because states it is "not secure"
We are now planning to make a 7.3.3 release. Please review your bugs (all marked open against 7.3.3) to see if they can be fixed in the next few weeks, or if they should be retargeted for 7.4 or future. Thanks!
I agree with all below findings except I still have 'dropping' issues under WEP64. Will connect, but drops after an indefinite and ever changing period of time.
Since there's now a planned 7.3.3 release, bugs which won't make the cut-off are being moved to the next target out. If you feel that this bug needs to be addressed more (or less) urgently than the 7.4 release, please cc chris@slimdevices.com and leave a comment in the bug to that effect so we can review it. Thanks.
Please don't wait for the 7.4 release. So many people have Verizon Fios and use the Actiontec router. It just doesn't work correctly with the squeezebox. We're all just waiting for the fix so we can use our squeezeboxes like everyone else.
I couldn't agree more with comment#14. Every day I check for a fix - hoping that one day i will be able to simply turn on the squeezebox rather than reboot and reset. There are probably not a lot of people bothering to get this far in their quest to find a solution but there are A LOT of connection complaints out there on the interweb. I's probably safe to say that anyone with a Squeezebox and FIOS would benefit from an immediate fix. Thanks. I'll buy you a cookie.
Ross: Can you please check 7.3.3 r5149, as this version may address this bug.
Fixed in 7.3.3 - r5225. If you've experienced this bug please update to latest nightly 7.3.3 build. Install the new version of SqueezeCenter, update your Duet firmware, factory reset both Controller and Receiver and setup one more time. Please post here in the bug with your findings. 7.3.3 nightly download here: http://downloads.slimdevices.com/nightly/?ver=7.3
7.3.3 - 25862 squeezecenter installed on computer. both components factory reset. controller still at software version 7.3 r3993 squeezebox connected to squeezenetwork ok (unable to determine squeezebox firmware, assume its up to date) so far so good after 20 min. will keep everything on for a couple of hours and let you know if anything drops. thanks for the efforts.
working so far for me :)
went away for 4 days. came home and clicked "turn on squeezebox", but it didn't turn on. unplugged squeezebox and plugged it back in. clicked on "turn on squeezebox" and it worked. perhaps problem still exists?
Erik, was your source Squeeze Center or Squeeze Network?
(In reply to comment #22) > Erik, was your source Squeeze Center or Squeeze Network? I always leave the source as Squeeze Network to take advantage of my online locker and online radio. Though the computer is usually on with SC running, the remote is set w/ SN as source. I almost never change this.
Thanks Erik. We had a couple Squeeze Network issues last week that sound a lot like what you described. I'm still optimistic about the wireless connectivity improvements in the 7.3.3 nightly firmware.
2 days since last operated, and, once again, the remote would not turn on the Sbox until i unplugged it and plugged it back in again. Then, oddly, I could navigate, select, and hear different music sources and, but the controller consistently showed an older playlist as "now playing". even if the playlist was "cleared", it would return on the controller when another song from any source was selected. A quick battery in-n-out fixed this. Since you mentioned having issues with the network, I did another factory reset of both the SB and controller. Will advise. How about SteveSatch, all ok?
i know you show this as resolved already, but just wanted to say thanks for the efforts. after resetting everything one final time 1 week ago, there seem to be no more issues; connections stay put. Again, my thanks to all: this is a great product. take care.
Verified to be fixed in 7.3.3 - 26246, r5497. Thank you Erik!
This bug has been fixed in the 7.3.3 release version of SqueezeCenter! If you haven't already. please download the new version from http://www.logitechsqueezebox.com/support/download-squeezecenter.html If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.
I am still experiencing problems with my SB1 when I try to connect to the Actiontec via wireless. I also have two Booms that connect fine. It seems like it could be an 802.11b issue between the SB1 and the Actiontec. My solution has been to put a DLink 625 in front of the Actiontec to serve as a Wireless Access Point. This configuration allows the SB1 to connect, but it has the disadvantage that nothing synchronizes properly. Even the two Booms which sync perfectly through the Actiontec wireless are out of sync once the DLink is in the picture. So I would very much like to go back to just the Actiontec. I am running 7.4.1 with firmware 40 on the SB1 and I checked that the Actiontec is up to date as well (at least its web interface said it was up to date).
Hi, I'm back. I have to agree that the problem is back as well. All was good for a while but after the major update the connection drops have returned. I frequently have to reset the duet squeezebox and the controller, which is annoying at the least. The box is connected via ethernet to the network (not wireless.) I can honestly say that whatever you did before to make it "fixed" has been undone by the latest "major" update. Please reopen the investigation into this and repair (again). Thanks.
I've been having trouble with my duet controllers lately. It had been fixed for a long time too. I hope it gets looks at again because the fix was working really well.
(In reply to comment #31) > I've been having trouble with my duet controllers lately. It had been fixed > for a long time too. I hope it gets looks at again because the fix was working > really well. Hey guys. I'm not sure if the latest comments went through since this is marked as "Closed." So I e-mailed Ross directly with the bug link and asked him to reopen. We'll see if anything happens. I hope it does.
Customer Comments: ================ - Cust is still unable to get SB Boom Connected to Router Agent Notes: ========== - Verizon Action Tech Model # E212044.....Mi424-Wr - 00:04:20:1e:ee:14 Troubleshooting: ============ - Factory Reset - walked through Setup - Failed to Connect - Router is 3 ft away - Boom Firmware 50 - Turned encryption off worked - Connected via ethernet ok Resolution: ======== - Waiting - Reported issue to www.bugs.slimdevices.com bug # 8847 - Escalated Case # 100708-001024