May I request an addition to the Troubleshooter?  A Log Sender:

 * Add a tab, or page, that allows for sending logs to Support.  It can contain
3 or more checkboxes labeled: 1) Connection log, 2) Server log, 3) Scanner log.
 It also includes a box to enter in a "Customer name (optional)".  It also
includes a box to enter in a "Support ticket number (optional)".  Lastly it has
a "Send" button.  

 * The connection log is whatever test the Troubleshooter has performed and its
results.  The Server and Scanner logs are the normal logs from SC, if they
exist.  The Connection log checkbox is always checked by default.  The other
two can be unchecked by default.

 * When a user checks one or more boxes and clicks Send, the logs are sent to
Support via support (at) slimdevices.com (or we can use the Logitech e-mail
address.  in fact, that might be better.)  Subject heading can be along the
lines of "Logs sent in for review from <customername> (rn# <ticketnumber>)"

...

[from Michael]  Should be feasible. Main issue is managing the log files' sizes. They tend to get big/huge, depending on the log settings. We'd have to truncate/compress them, which can lead to a bit of a performance issue on the machine.

But then: don't we often have a problem running SC when we want the logs the
most? This should imho be an independant solution.