Bug 8446 - Issues synchronizing multiple players while playing Rhapsody
: Issues synchronizing multiple players while playing Rhapsody
Status: CLOSED FIXED
Product: Logitech Media Server
Classification: Unclassified
Component: Sync
: unspecified
: PC Windows XP
: -- normal (vote)
: 7.x
Assigned To: Squeezebox QA Team email alias
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2008-06-16 13:44 UTC by Julius Dauz
Modified: 2009-07-31 10:22 UTC (History)
1 user (show)

See Also:
Category: ---


Attachments
Server Log (1.24 MB, application/octet-stream)
2008-06-24 12:20 UTC, Julius Dauz
Details

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Description Julius Dauz 2008-06-16 13:44:18 UTC
A user has reported an issue synchronizing multiple players while playing Rhapsody. Sync works fine for his own music. He has tested synching while playing Rhapsody from both SC and SN with the same results. He has tried this test while all three players are connected to the router using ethernet.

Here is his description of the issue.

First, the problem is not specific to SqueezeNetwork.  I encounter similar problems when using SqueezeCenter.  There are problems anytime I try to synchronize devices while using Rhapsody.  I've had no problems with synchronization when playing from my locally stored music library, even after 20-30 hours of music.   

Here are some details on the problem when connected to SqueezeCenter.  My setup is:

SqueezeBox #1: Duet
SqueezeBox #2: Classic
SqueezeBox #3: Duet

All three SqueezeBoxes were synchronized, connected to SqueezeCenter.  While playing a Rhapsody playlist, SqueezeBox #1 stopped playing, while SqueezeBox #2 kept playing until end of the song.  The light on SqueezeBox #1 stayed bright white.  I don't know if SqueezeBox #3 kept playing during this song.  At the end of the song, none of the SqueezeBoxes were playing.  The Duet #1 Controller showed the current song, with the timer counting from 0 to 30 seconds in a loop.  SqueezeCenter showed the same thing, 
except that the timer counted from 0 to 4 seconds.  After pressing play a couple times on SqueezeBox #1, all players resumed playing.
Comment 1 James Richardson 2008-06-16 15:25:51 UTC
Julius:

Can you include the RN number, as well as ask the customer to turn on the Player Sync & Rhapsody LOGS, then attach them to this bug report

Comment 2 Julius Dauz 2008-06-16 15:51:53 UTC
Sent email to customer requesting the log files with the parameters your were asking for. Awaiting response. RN number is 080531-001165.

Comment 3 Chris Owens 2008-06-20 16:10:31 UTC
QA needs to try to reproduce this issue.
Comment 4 Julius Dauz 2008-06-24 12:20:42 UTC
Created attachment 3481 [details]
Server Log
Comment 5 Julius Dauz 2008-06-24 12:21:27 UTC
I have attached the server log from the customer with the debug parameters that James suggested.
Comment 6 James Richardson 2008-07-16 07:55:22 UTC
This appears to be addressed in

SqueezeCenter 7.1-21761
Controller 7.1 r2697
Receiver r35
SB2/3 r100
Transporter r49

NOTE: Rhapsody limits 3 devices per account, when attempting to add a 4th account a message will be displayed explaining this.
Comment 7 James Richardson 2008-12-15 12:34:02 UTC
This bug has been fixed in the 7.3.0 release version of SqueezeCenter!

Please download the new version from http://www.slimdevices.com/su_downloads.html if you haven't already.  

If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.
Comment 8 Chris Owens 2009-07-31 10:22:54 UTC
Reduce number of active targets for SC