Bugzilla – Bug 6536
WPA/WPA2 encryption on Verizon Actiontec router
Last modified: 2008-12-18 11:42:31 UTC
SqueezeBox is unable to access/talk to Verizon Actiontec router MI-424WR using WPA or WPA2. It works fine if we us WEP encryption. After looking in our Forums this problem may not be an isolated incidence. http://forums.slimdevices.com/showthread.php?t=35952&highlight=verizon. The common factor between all of these complains is Verizon.
Hi Osama, just a note: It's best to leave new bugs with a target of '--' or they will get ignored, sadly.
I am contemplating purchasing HomePlug adapters to work around this, but would rather not spend the $$ if a fix is in the works. Is this likely to be addressed in the near future or is it considered an issue on the router side, not the Squeezebox side? If there is any need for testing of possible fixes I would be happy to assist.
Same thing happened to me: Duet Receiver cannot be set with WPA/WPA2 encryption. Controller has no trouble with this, so there's got to be something about the receiver that is not working. Workaround is to use WEP encryption. Adrian.-
This bug is still present in squeezecenter 7.0 running firmware 86 on a squeezebox 3. I originally contact tech support a few months ago and they opened this bug report for me. Since then, there has been NO ACTION, NO UPDATES, nothing from Logitech/Slim Devices on this issue. I'm a seriously annoyed customer at this point! This issue is not unique to me, check out your own community forums. More and more folks are switching to Verizon FIOS service here on the east coast. As they switch they'll end up hitting this problem too! Will someone please take responsibility for this bug and address it soon. Otherwise, I'll probably think twice about purchasing any other Logitech/Slim Devices products!!!! I'm willing to provide as much assistance as I can to try and resolve this. I'm sure that others having this problem would as well. Please contact us, get our help and get this fixed before you ruin your reputation as a company. Thanks, Alberto
Alberto: Can you please try 7.0.1 build http://www.slimdevices.com/downloads/nightly/latest/trunk/ Let us know if this issue still happens with this version.
Ross do we have an Actiontec router we could do a Sniffy capture on?
Chris we do not have an Actiontec but we should, I just ordered one from the bay I'll attach sniffy captures once I receive it.
Did we get the router yet?
Due here tomorrow according to UPS.
Actiontec MI424-WR arrived DOA, thanks ebay. Trying to get a hold of another one, sorry for the delay.
Please do that as quickly as you can, Ross. Thanks. I promise I will approve the expense report! :)
I convinced them to cross ship a replacement which should ship today. Thanks Joseph for helping me ship the DOA back.
I just tried the 7.0.1 nightly build on linux. It appears that the bug was fixed. I was able to connect to the ActionTec MI424WR using WPA2. Perhaps it was fixed by one of: #6994 - Problems connecting WPA and WPA2 to Netgear WNR3500 #7415 - Apple Time Capsule, Airport Express N don't work with Squeezebox I'll do some more testing to see if I can break it. Thanks for working on this! Alberto
I updated to the latest nightly and am able to connect using WPA2.
This is encouraging, but I'd still like Ross to have a look next week when we get the router in.
Thanks Steven for looking at this along with me. We received the MI424WR and tested with firmware 88, it connects fine with WPA. We then went back to firmware 81, it also connects fine with WPA. Please feel free to re-open this if anyone sees this issue again.
My friend has one of these and says he still cannot use WPA with firmware 88. Even after a factory reset, the SB asks for a WPA2 password, even though he is only using WPA. His router firmware version is 4.0.16.1.56.0.10.7.
More info: WPA2 does work, but then fails at DHCP. I've asked him to add his comments to the bug.
When I first tried accessing my Squeezebox after upgrading my home Internet to Verizon FiOS (and their lovely Actiontec router), my SB auto-detected my network and asked for a WPA2 password (even though my router was set to WPA). I changed my router to WPA2 and my SB accepts the password now. Unfortunately, it fails when trying to get an IP address from the router and gives the following error -- Can't find DHCP server -- and then it asks me to self-assign the IP address. I shouldn't need to do that, however, since every other wireless device on my network works just fine via DHCP.
Andy says he'll try to go over to his friend's house and check it out in more detail.
I'd like to put a target on this to make sure it gets looked at. Andy or Ross, is there any update? Ross, perhaps you could correspond with one of the fine users who have added their addresses to this bug and see if they will permanently or temporarily trade you for our Actiontec router long enough to get a capture for Felix to look at?
Chris we actually already have this router in house and so far are unable to reproduce this bug, see comment 16. Andy did you ever get a chance to take a closer look? I'll give this another shot today.
No, not yet.
Still works fine here. Andy or Chris let me know if you'd like anything else from me.
Going to check this router out tomorrow.
Andy was able to connect just fine at his friends house, marking this works for me. Please feel free to re-open if anyone feels this needs further investigate; please include details. Thanks Andy.