Bug 6298 - Exception Processing Mesage 0xc0000013 Parameters 0x75D4023c 0x87C3B794 0x75D4023C 0x75D4023C
: Exception Processing Mesage 0xc0000013 Parameters 0x75D4023c 0x87C3B794 0x75D...
Status: RESOLVED WORKSFORME
Product: Logitech Media Server
Classification: Unclassified
Component: Windows Service
: 7.0
: PC Windows Vista
: P2 normal (vote)
: ---
Assigned To: Michael Herger
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2007-12-08 22:02 UTC by David Weber
Modified: 2007-12-27 11:32 UTC (History)
1 user (show)

See Also:
Category: ---


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description David Weber 2007-12-08 22:02:03 UTC
AMD 64x2 4600 with 2048mb ram
Vista Ultimate (6.0.6000)
IE 7.0.6000.16546

After installing Squeeze center 7.01a I get the following message that pops up and will never go away.

"Exception Processing Mesage 0xc0000013 Parameters 0x75D4023c 0x87C3B794 0x75D4023C 0x75D4023C"

The only way I could get rid of this was to do a system restore to the point before it was installed.

When I reinstall 7.01a I get this message again so I can only imagine that it is the Squeeze center.

I hope that this information is usefull.

BR 

David Weber
Comment 1 Michael Herger 2007-12-08 22:07:28 UTC
When does this message pop up? At startup? When SC7 is started? Do you see any more information in Windows event log?
Comment 2 Michael Herger 2007-12-10 01:05:29 UTC
David - any additional information?
Comment 3 David Weber 2007-12-10 13:08:30 UTC
The message pops up after about 3-4 minutes of loging on to windows. I guess that is some time during the Squeezecenter start up. I did leave out one critical piece of info about the pop up. 

It says "No Disk : Exception Processing Message 0xc0000013 Parameters 0x762C023C 0x87C3B794 0x762C023C 0x762C023C " 

I have listed the event logs below including the Windows defender log from the installation time.

Thanks in advance

David


1)
Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer.  Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow.
 For more information please see the following:
Not Applicable
 	Scan ID: {4FC55B05-D6FF-45D5-9840-AFD0ECF41D28}
 	User: Centurion\David
 	Name: Unknown
 	ID: 
 	Severity ID: 
 	Category ID: 
 	Path Found: file:E:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\SqueezeCenter Tray Tool.lnk;file:E:\Program Files\SqueezeCenter\SqueezeTray.exe;startup:E:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\SqueezeCenter Tray Tool.lnk
 	Alert Type: Unclassified software
 	Detection Type:

2)
Windows Defender Real-Time Protection agent has taken action to protect this machine from spyware or other potentially unwanted software.
 For more information please see the following:
Not Applicable
 	Scan ID: {F71F55C0-7A09-4CA0-A560-5DFD8823CDCD}
 	User: Centurion\David
 	Name: Unknown
 	ID: 
 	Severity ID: 
 	Category ID: 
 	Alert Type: Unclassified software
 	Action: Ignore

3)
The Windows Modules Installer service entered the running state.
4)
The Windows Modules Installer service entered the stopped state.
5)
The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.
6)
The ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## service entered the stopped state.
7)
Application popup: Windows - No Disk : Exception Processing Message 0xc0000013 Parameters 0x762C023C 0x87C3B794 0x762C023C 0x762C023C

- System 

  - Provider 

   [ Name]  Application Popup 
 
  - EventID 26 

   [ Qualifiers]  16384 
 
   Level 4 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2007-12-08T05:00:59.000Z 
 
   EventRecordID 128495 
 
   Channel System 
 
   Computer Centurion 
 
   Security 
 

- EventData 

   Windows - No Disk 
   Exception Processing Message 0xc0000013 Parameters 0x762C023C 0x87C3B794 0x762C023C 0x762C023C


Comment 4 Michael Herger 2007-12-10 14:36:39 UTC
> Windows Defender Real-Time Protection agent has detected changes. Microsoft

Please configure Windows Defender to ignore _all_ SqueezeCenter related executables. 

> Windows Defender Real-Time Protection agent has taken action to protect this
> machine from spyware or other potentially unwanted software.

I'm not surprised SC doesn't start, if Defender is shutting it down because it thinks it's malware.

> Application popup: Windows - No Disk : Exception Processing Message 0xc0000013

Hmm... I've googled a bit and this seems to be a problem with USB card readers. See eg. http://blogs.msdn.com/astebner/archive/2007/07/31/4154712.aspx - Can you disable/remove the card reader and try again?
Comment 5 Blackketter Dean 2007-12-27 11:32:03 UTC
This appears to be a support issue related to other software/hardware on the system.  David: Please feel free to contact our support team on this.