Bug 606 - add some text to 'Player Not Found' screen for troubleshooting/suggestions
: add some text to 'Player Not Found' screen for troubleshooting/suggestions
Status: RESOLVED FIXED
Product: Logitech Media Server
Classification: Unclassified
Component: Web Interface
: 5.x or older
: All Other
: P2 enhancement (vote)
: ---
Assigned To: Blackketter Dean
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2004-10-04 14:59 UTC by Kevin Pearsall
Modified: 2009-01-28 10:20 UTC (History)
0 users

See Also:
Category: ---


Attachments
add standard help links to no_clients page (904 bytes, patch)
2004-10-08 10:07 UTC, KDF
Details | Diff

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Description Kevin Pearsall 2004-10-04 14:59:31 UTC
I get tons of e-mails (increasingly more, after maximum pc started recommending
our software to people w/o hardware players) saying 'I get this screen that says
my player was not found, what do i do'.  Quite often they don't have
Squeezeboxen, and are just using software players.  Dean's idea was to have the
Player Not Found screen link to possibly the remote streaming documentation, and
possibly a short FAQ about how the Squeezebox works (and has to connect first,
before the player not found message will go away)...  So something like:

Player Not Found
- If you do not have a Squeezebox or SLIMP3, click here for more information.
- If you have a Squeezebox or SLIMP3, click here for more information.
Comment 1 KDF 2004-10-07 10:41:18 UTC
how about this:
add the following to line 513 of Pages.pm:
$params->{'additionalLinks'} = \%additionalLinks;

then this to status_noclients.html:
	<h4>[% "HELP" | string %]</h4>	<ul>
	[% IF additionalLinks.help %]
		[% FOREACH link = additionalLinks.help %]
		<li>
			<a href="[% link.value %]player=[% player | uri %]">[% link.key | string %]</a>
		</li>
		[% END %]
	[% END %]



This is a very simple patch and it places the help links under the "player not
found" warning.  Granted, they could just use the help link, but this makes it
more obvious and it does include the link for Softsqueeze.
Comment 2 KDF 2004-10-08 10:07:13 UTC
Created attachment 174 [details]
add standard help links to no_clients page

patch for simple fix described in previous comment.  patches Fishbone skin only
for now.
Comment 3 Blackketter Dean 2004-10-13 15:47:16 UTC
The latest nightly has this fixed for the default skin.  Please confirm.  KDF: Feel free to update your skin 
(and others)...
Comment 4 KDF 2004-10-13 16:40:48 UTC
I can confirm.  changes to Fishbone skin shoudln't be needed as it already used
that same string. I'll dobule check tonight as I have a fix for safari to put in
as well.
Comment 5 KDF 2004-10-14 14:14:58 UTC
most skins already used the string that has been changed for this.  All but Gordon.
Comment 6 Chris Owens 2006-06-16 14:42:23 UTC
There are 536 bugs in the database with targets of '---' that were fixed prior to new year 2006.  I am setting them to targets of 6.2.1 to keep them from showing up in my queries.
Comment 7 Chris Owens 2008-12-18 11:51:59 UTC
Routine bug db maintenance; removing old versions which cause confusion.  I apologize for the inconvenience.