Bug 5896 - If anything goes wrong during creation of main menu items, remote is unusable and not obviously upgradeable
: If anything goes wrong during creation of main menu items, remote is unusable...
Status: RESOLVED WONTFIX
Product: SB Controller
Classification: Unclassified
Component: Browser
: unspecified
: Macintosh Other
: P2 major (vote)
: ---
Assigned To: Richard Titmuss
:
Depends on:
Blocks:
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Reported: 2007-10-24 07:24 UTC by Ben Klaas
Modified: 2009-09-08 09:19 UTC (History)
1 user (show)

See Also:
Category: ---


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Description Ben Klaas 2007-10-24 07:24:25 UTC
I checked in a couple of things this week that exposed a couple of bugs. Both of these bugs (can't use jive.ui.Window:setTitleWidget() in SlimBrowser, SetupWallpaper settings written/read in bad form) caused a Lua crash while creating the main menu. An accompanying problem with this was that, when this error occurred, the HW becomes unusable.

Luckily for the beta field units, a combination of a) reboot with + key held down to wipe settings and/or b) reboot with volUp key held down to boot to previous version could get the user into a state to update to a newer, fixed firmware.

I don't have a solution for this, but it would be nice if in these situations the remote could still be updated with new firmware. Otherwise at some point there is going to be a situation in the field where a firmware update causes this issue and we end up with a support crisis.
Comment 1 Blackketter Dean 2007-10-24 07:43:24 UTC
This harkens back to the request I made earlier to let the user back out to some default home menu.  Add this to the fact that if the server goes away, we also can get stuck on a blank screen.
Comment 2 Chris Owens 2007-10-30 09:23:09 UTC
Richard asks if there are specific cases in the future we should open new bugs for them.