Bugzilla – Bug 5155
Squeezebox crashes randomly since updated to v6.5.2
Last modified: 2009-03-25 11:08:21 UTC
I'm using Squeezebox v3 as a wireless-to-ethernet bridge. Wireless connection uses WPA encryption. The Slimserver v6.5.3 (2007-07-07) runs on a kurobox (PPC based NAS, Debian, Perl 5.8.7, MySQL 5.0.18). All worked fine and I never experienced any crashes when using the Slimserver 6.5.0 and the included firmware. Since I upgraded to SlimServer 6.5.2 resp. 6.5.3 and firmware 81, Squeezebox crashes quite often: - Display gets blank - Playback stops - The ethernet connections running over the Squeezebox to the wireless network are interrupted After some seconds Squeezebox - reboots - shows Logitech logo - shows the network configuration menu for a short time - wireless-to-ethernet bridge starts working - jumps right into playback mode - plays some seconds - hangs again and the procedure restarts. I can only interrupt this process by holding the power key an the remote, right after the network configuration was displayed. However I cannot exactly reproduce this behaviour it seems to happen mostly when - squeezebox is in playback mode - there is much traffic going over the network/squeezebox - when playing one certain mp3 file Please contact me if you need more informations. I hope this report is useful and you can find a solution somehow. This an annoying problem for me. Thanks.
If you think one certain mp3 file may be the cause, please attach it to this bug.
It is a copyrighted MP3 file, so it might not be good to post it to a public board. Can I send the file via email to you?
Would you also mind sharing what wireless access point the player is connecting to? Have you checked to make sure it is up to date in terms of the firmware for the access point?
(In reply to comment #3) > Would you also mind sharing what wireless access point the player is connecting > to? Have you checked to make sure it is up to date in terms of the firmware for > the access point? The router is a "FRITZ!Box Fon WLAN 7050". I updated the firmware recently. I'm sending you both the MP3 file that causes the described crash. Hope this helps.
Ross to have a look for a FRITZ!Box
Seems these aren't distributed in the US, maybe Richard can help us? http://www.avm.de/en/partners/distributors/index.php
(In reply to comment #6) > Seems these aren't distributed in the US, maybe Richard can help us? > > http://www.avm.de/en/partners/distributors/index.php Do you think this is a problem with the router? In my opinion the problem seems to be related with the new Squeezebox-firmware or with some certain MP3 files. Could you reproduce the problem with the MP3-file I sent to you? Is there anything I can do to help?
I don't think anyone is suggesting the router is at fault, simply that the problem you're seeing has something to do with the way the Squeezebox and this router interact. I was not able to reproduce any such behavior with your mp3. Richard, do you happen to have a FRITZ!box for testing?
Did you do a factory reset on the SB?
Note: I've contacted the manufacturer directly, waiting to hear back.
(In reply to comment #9) > Did you do a factory reset on the SB? Thank you Michael, I tried it but it doesn't help.
Ping Ross.
Jan could you please post the exact firmware version you have installed on your Fritz 7050? I'm in communication with the manufacturer and they've requested this specifically.
The Router is a "FRITZ!Box Fon WLAN 7050 (UI)", the Firmware-Version is 14.04.33. Thanks for looking into this. The bug still persists. It happens from time to time and I cannot reproduce it. However it seems to happen only for MP3-files with high bitrates (320kbit/s).
Still waiting to hear back from Fritz! I'll update this bug when I get a hold of the hardware. Sorry and thanks for your patience Jan.
Just sent another note to my contact at Fritz, still standing by. Thanks again for your patience Jan.
(In reply to comment #16) > Just sent another note to my contact at Fritz, still standing by. Thanks again > for your patience Jan. Nice to see, hat you are still looking into this. However I'm personally no longer using the WLAN/bridge feature, but have connected the SB directly via ethernet to a router. That was just too annoying for me... Nevertheless if you release a bugfix sometime, I'll be happy to test it with my old setup...
I've almost the same problem 2pcs Squeezebox V3 WPA2 PSK Wireless AP Cisco 1231 With Slimserver 6.5.0 it worked fine no crashes/reboots and with all versions higher than 6.5.0 (higher firmware versions) the Squeezebox crashes randomly! - reboots (shows logo) - wireless connection starts working again - music plays a few seconds/minutes - and again reboots... The wireless connection ist ok, good signal strenght, good channel setup and no other client traffic on WLAN! I've tested cable (Ethernet) connection to the Squeezeboxes and the same happens and I made factory resets after firmware upgrades, no chance! It happens with different mp3s (different bit rates) and internet radio stations through squeezenetwork. Thanks for solving this problem!!!
I wanted to pipe in that I'm seeing similar issues. I just moved and so I just started trying the wireless bridge feature, and am seeing these crashes. The crashes even happen when the device is "off". I'll see the clock disappear for a time and come back. Here's my setup: - Wireless router: Linksys WRT600N w/ dd-wrt v24, WPA2, "Wireless Signal Strength: 96" as reported by squeezecenter. - Squeezebox v3, firmware v100 (and a few versions before that, there seems to have been some flux in the firmware lately) - SqueezeCenter Version: 7.1 - 21662 (and a few debs out of testing before that) - HDHomeRun hooked up to the ethernet port. I'm only using it for infrared reception right now, so the traffic is pretty low. I have just factory reset the squeezebox firmware, but since the crashes have been unpredictable, I won't know for a while if that helped.
Thanks for chiming in Manoj. When this crash happens, you must factory reset in order to restore the connection? I'm curious, if you simply waited a little while would the SB3 and device its bridging to re-connect?
The squeezebox comes back on its own, after a minute or two I'd say. The only way I have a hint that there is a crash and not some sort of other weirdness from the squeezebox is that the squeezebox and the hdhomerun behind it don't answer pings. And the only hint I have that it's the wireless bridging, and not, say, the firmware upgrades, is that I disconnected the hdhomerun from the squeezebox for a time and didn't see any crashes. It's possible (but unlikely I think) that I missed crashes in that case. I only factory reset because of other comments in this bug. I've not seen a crash happen again yet, but I'm pretty sure I've seen one completely unprompted by human activity. I've just set up a "ping -f -i 1 hdhomerun", so I should be able to tell if it crashes again while I'm gone.
I haven't seen any crashes since I did the factory reset. And, I ran that ping for a couple of days, and didn't see any failures that didn't hit other wifi devices at the same time. So, for now, I think my squeezebox crashes have gone away.
Scratch that. Last week, the squeezebox had two crashes within a couple of hours of each other. The HDHomeRun hooked to the SB's ethernet port wasn't even in use. I unplugged the HDHR from the squeezebox, but otherwise didn't change any config. Since then, there have still been crashes. A week later, this morningm it seemed to be unable to connect to the wireless network. I should've tried a simple power cycle, but I went ahead and factory-reset it. Another device right next to it had trouble too, but my tivo and laptop farther away were fine.
Manoj - what version of FW do you have on you SB3 now? Does that version still crash? Has anyone else seen this crash, and if so, what FW version has crashed.
Hi, With FW 64 (from 6.5.0) the squeezebox works fine and with higher FW versions the box crashes randomly. Michael Herger (Logitech) tested my box and he had the same experience! I guy which is hardware programmer (firmware), told him that must be a broken RAM or something. So it seems to be a hardware problem with the old slimdevices SB3. Many other users have the same experience, a whole production of these units seems to be broken. Can you pleace replace my box? Would be great, thanks! Best regards Marc
(In reply to comment #25) > Can you pleace replace my box? Would be great, thanks! I think that's a great idea. Please email support AT slimdevices DOT com requesting an RMA, reference this bug, and Anoop in support will take care of the rest.
In my case, on this one, I think I was in error. This was back when I knew a lot less about how all these components worked. What I thought was a crash (screen disappearing, etc.) was actually it losing wireless connectivity, probably because there was a wireless interferer. The weird thing was, it would lose it basically forever when the wireless bridge was up, but it would come back on its own when not bridging. I did see some fixes related to bridging in the firmware, and after them, confirmed that when the squeezebox was on that interfered channel, the bridge would eventually come back when downed. It seemed to take a longer time to come back still than when not bridging, but the interference periods are unpredictable, and I can't rule out just having gone through a longer burst unless I do careful study which is probably not worth it. So, on the interfering channel, the bridging eventually comes back now. I now keep it on a noninterfering channel, and have had no problems since. If I see this problem again, I'll file a new bug (since really, it's unrelated to this one). Sorry for the confusion.
Marc - I'd suggest you contact support in Switzerland. Might be cheaper than sending the box to the US ;-)
Did you ever get a replacement? Is it working for you?
(In reply to comment #29) > Did you ever get a replacement? Is it working for you? Yes I got a replacement and it's working fine! Thanks.
Fantastic!