Bug 4771 – Unable to connect using WPA2 to a Netgear WNR854T

Bug 4771 - Unable to connect using WPA2 to a Netgear WNR854T

Summary:

Unable to connect using WPA2 to a Netgear WNR854T

Status:	CLOSED WORKSFORME

Product:	SB Transporter
Classification:	Unclassified
Component:	Wireless
Version:	unspecified
Platform:	PC Windows XP

Importance:	P2 normal (vote)
Target Milestone:	---
Assigned To:	Spies Steven

URL:	http://www.amazon.com/Netgear-WNR854T...
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2007-02-20 13:35 UTC by Dan Evans
Modified:	2007-03-19 13:26 UTC (History)
CC List:	2 users (show)

See Also:
Category:	---

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Description Dan Evans 2007-02-20 13:35:13 UTC

Reseller is unable to connect his Transporter to a new Netgear WNR854T.  Tried updating the router's firmware.  Tried factory reset and password walkthru.  It works with WEP only.  (don't know about WPA1)

Comment 1 Spies Steven 2007-02-20 14:42:24 UTC

Chris, should we order one of these? They have them in stock at Amazon for $150.

Comment 2 Spies Steven 2007-02-20 15:17:27 UTC

Router ordered.

Comment 3 Tailored Technology 2007-02-23 23:56:27 UTC

(In reply to comment #0)
> Reseller is unable to connect his Transporter to a new Netgear WNR854T.  Tried
> updating the router's firmware.  Tried factory reset and password walkthru.  It
> works with WEP only.  (don't know about WPA1)



WPA1 fails also.  We have tested firmware versions 1.1.26 through 1.4.09 so far.  
Also tried turning off "N" draft parameters and running at legacy 54Mbps with no luck.

Comment 4 Spies Steven 2007-02-28 10:25:08 UTC

Got the WNR854T last night and will be testing today

Comment 5 Spies Steven 2007-03-05 14:21:45 UTC

OK, the router I have was shipped with firmware version 1.4.09NA installed. I have tried a number of router, transporter and squeezebox wireless configurations and have always been able to connect successfully. I even tried different firmware on the players to no effect. Dan, ideas?

Comment 6 Tailored Technology 2007-03-08 10:05:07 UTC

(In reply to comment #5)
> OK, the router I have was shipped with firmware version 1.4.09NA installed. I
> have tried a number of router, transporter and squeezebox wireless
> configurations and have always been able to connect successfully. I even tried
> different firmware on the players to no effect. Dan, ideas?
> 

Perhaps you could call me and work through this step by step.

Comment 7 Spies Steven 2007-03-16 12:51:19 UTC

Sent contact information request through personal email.
Marking worksforme and will reopen if conditions change.

Comment 8 Spies Steven 2007-03-19 13:26:13 UTC

Walked customer through WPA2 configuration without issue.