Bugzilla – Bug 2774
Always Hangs When Trying to Play
Last modified: 2006-01-01 12:37:23 UTC
Both the 6.2.1 and 6.2.2 versions exhibit this problem... I would fall back to an older version if I could fine one. :-) I've tried reinstalling both versions, resetting the sb2, everything I can think of. I've not been able to get it to work since the 6.2.1 upgrade (and I cannot find the previous release). If you can point me at some previous versions, I'd be happy to try falling back. Ok, back to what's happening right now. I can control the the SB2 from my PC or from the remote. It works perfectly -- playlists appear, songs are found, genres can be browsed, etc. I set up some songs to play and the song information appears on the display -- but no audio is generated and the counter never moves. I can pause and play -- the display updates accordingly -- but still no music or progress on the counter. I can connect to the slimserver (using http://host:9000/stream.mp3) on my PC via the laptop, and the music streams fine to the laptop. I am running WinXP with the Windows Firewall disabled, a LinkSys Wireless-G WRT54GS router (and I've tried both firewall enabled and disabled mode) with no MAC filter but I am using WEP encryption. Player information from the browser: Player Firmware Version: 28 The IP address for this player is: 192.168.1.106:43581 The ethernet MAC address for this player is: 00:04:20:05:c7:d9 Wireless Signal Strength: 83% I will happily provide any and/or all debugging information you may wish if you can tell me what to log. :-) The rest of this ticket has the information from the "Server & Network Health" page. Note that this is being done while the server is still indexing my music archive after the most recent 6.2.2 upgrade... I hope it's helpful, because I'm out of ideas at this point. 192.168.1.106 Please queue up several tracks to play on this player and start them playing. Then press the Reset Counters link above to clear the statistics and update this display. Summary Control Connection : OK Streaming Connection : OK Player Signal Strength : OK Buffer Fullness : Low Server Response Time : OK Warnings The playback buffer for this player is occasionally falling lower than ideal. This is a Squeezebox2 and so the buffer fullness is expected to drop at the end of each track. You may see this warning if you are playing lots of short tracks. If you are hearing audio dropouts, please check our network signal strength. Player Performance : 192.168.1.106 The graphs shown here record the long term trend for each of the player performance measurements below. They display the number and percentage of measurements which fall within each measurement band. It is imporant to leave the player playing for a while and then assess the graphs. Player Signal Strength This graph shows the strength of the wireless signal received by your player. Higher signal strength is better. The player reports signal strength while it is playing. < 10 : 0 : 0% < 20 : 0 : 0% < 30 : 0 : 0% < 40 : 0 : 0% < 50 : 0 : 0% < 60 : 0 : 0% < 70 : 0 : 0% < 80 : 18 : 67% ################################# < 90 : 9 : 33% ################ < 100 : 0 : 0% >=100 : 0 : 0% max : 81.000000 min : 71.000000 avg : 77.444444 Buffer Fullness This graph shows the fill of the player's buffer. Higher buffer fullness is better. Note the buffer is only filled while the player is playing tracks. Squeezebox1 uses a small buffer and it is expected to stay full while playing. If this value drops to 0 it will result in audio dropouts. This is likely to be due to network problems. Squeezebox2 uses a large buffer. This drains to 0 at the end of each track and then refills for the next track. You should only be concerned if the buffer fill is not high for the majority of the time a track is playing. Playing remote streams can lead to low buffer fill as the player needs to wait for data from the remote server. This is not a cause for concern. < 10 : 18 : 67% ################################# < 20 : 0 : 0% < 30 : 0 : 0% < 40 : 0 : 0% < 50 : 0 : 0% < 60 : 0 : 0% < 70 : 0 : 0% < 80 : 0 : 0% < 90 : 0 : 0% < 100 : 9 : 33% ################ >=100 : 0 : 0% max : 99.999968 min : 0.000000 avg : 33.333323 Control Connection This graph shows the number of messages queued up to send to the player over the control connection. A measurement is taken every time a new message is sent to the player. Values above 1-2 indicate potential network congestion or that the player has become disconnected. < 1 : 23 :100% ################################################## < 2 : 0 : 0% < 5 : 0 : 0% < 10 : 0 : 0% < 20 : 0 : 0% >=20 : 0 : 0% max : 0.000000 min : 0.000000 avg : 0.000000 Server Performance The graphs shown here record the long term trend for each of the server performance measurements below. They display the number and percentage of measurements which fall within each measurement band. Server Response Time This graph shows the length of time between slimserver responding to requests from any player. It is measured in seconds. Lower numbers are better. If you notice response times of over 1 second this could lead to problems with audio performance. The cause of long response times could be either other programs running on the server or slimserver processing a complex task. < 0.002 : 4455829 :100% ################################################# < 0.005 : 3147 : 0% < 0.01 : 1099 : 0% < 0.015 : 212 : 0% < 0.025 : 165 : 0% < 0.05 : 337 : 0% < 0.1 : 174 : 0% < 0.5 : 111 : 0% < 1 : 21 : 0% < 5 : 55 : 0% >=5 : 2 : 0% max : 13.099833 min : 0.000083 avg : 0.000190 Timer Accuracy Slimserver uses a timer mechanism to trigger events such as updating the user interface. This graph shows how accurately each timer task is run relative to the time it was intended to be run. It is measured in seconds. Timer tasks are scheduled by the server to run at some point in the future. As only one timer task can run at once and the server may also be performing other activity, timer tasks always run slightly after the time they are scheduled for. However if timer tasks run significantly after they are scheduled this can become noticable through delay in the user interface. < 0.002 : 1862 : 85% ########################################## < 0.005 : 23 : 1% < 0.01 : 9 : 0% < 0.015 : 12 : 1% < 0.025 : 23 : 1% < 0.05 : 23 : 1% < 0.1 : 24 : 1% < 0.5 : 67 : 3% # < 1 : 55 : 3% # < 5 : 75 : 3% # >=5 : 6 : 0% max : 12.807891 min : 0.000000 avg : 0.109151 Timer Task Duration This graph shows how long each timer task runs for. It is measured in seconds. If any timer task takes more than 0.5 seconds this is likely to impact the user interface. < 0.002 : 1084 : 50% ######################## < 0.005 : 1016 : 47% ####################### < 0.01 : 31 : 1% < 0.015 : 1 : 0% < 0.025 : 4 : 0% < 0.05 : 10 : 0% < 0.1 : 0 : 0% < 0.5 : 24 : 1% < 1 : 5 : 0% < 5 : 4 : 0% >=5 : 0 : 0% max : 1.387458 min : 0.000423 avg : 0.008658 Scheduled Tasks The server runs processor intensive tasks (such as scanning your music collection) by breaking them into short pieces which are scheduled when when active players are not requesting data. This graph shows the length of time in seconds that a scheduled task runs for before returning control to the server. Tasks taking over 0.5 second may lead to reduced performance for the user interface. < 0.002 : 4459025 :100% ################################################# < 0.005 : 942 : 0% < 0.01 : 792 : 0% < 0.015 : 85 : 0% < 0.025 : 61 : 0% < 0.05 : 137 : 0% < 0.1 : 36 : 0% < 0.5 : 8 : 0% < 1 : 3 : 0% < 5 : 45 : 0% >=5 : 1 : 0% max : 13.099685 min : 0.000000 avg : 0.000080
please contact support@slimdevices.com for help diagnosing the issue.
Will do -- my apologies for posting to the wrong forum.
oh, and old versions can be found here: http://www.slimdevices.com/downloads and this isn't the wrong forum, but this does (at least on first impression) look like a fault condition that could be sorted out by the support group. Being able to play music is a fairly major function. Likely a bug would cause this to happen far more globally. Support will work through the likely culprits, and if that fails, narrow down the details of any bug causing this. Right tools for the right task after all :)
You are my hero. Falling back to v6.0.2 fixes the problem. YAY! Sad that I can no longer stay in sync with your software updates, but at least it works again.
If you do try to upgrade and work out what's going on with support, feel free to create a new bug with details. thanks.