Bugzilla – Bug 17002
Spotify app search returns tracks for wrong region
Last modified: 2015-08-14 07:32:16 UTC
When i search for music on my Squeezebox Touch i get search results that contains tracks that i can´t listen to because they are "not available in my region". I don´t have the problem on my PC or Iphone. In some cases i get several hits for the same album, one can usaully be played. In some cases i get one result that can´t be played. If i search for Bruno Mars latest album i get one result that i can listen to and one that does not work. If i search for Septembers album Love CPR i get one result that does no work. I live in Sweden. To me if seems that the app does something wrong when it performs a search so that the result contains tracks for several regions, then when i try to play them the Spotify server refuses to stream the file since it is not intended for my region. The problem occurs for so many artists that spotify becomes practically impossible to use on the Touch.
I actually don't think this is a matter of Squeezebox reporting another region than expected. After some trial and error debugging I found that the tracks I couldn't play on the Box, but could on my computer, all had one thing in common, they had a small "link icon" indicating that the actual track in the playlist is no longer available, but the computer client automatically links to a working copy, while Squeezebox does not. Try clicking the link icon (one of the right-most columns in playlists) and replacing the old track with the one you get when you click the link. Worked for me, but it would of course be better to avoid this manual work by having the Sqeezebox client behave more like the computer clients.
(In reply to comment #1) > I actually don't think this is a matter of Squeezebox reporting another region > than expected. > After some trial and error debugging I found that the tracks I couldn't play on > the Box, but could on my computer, all had one thing in common, they had a > small "link icon" indicating that the actual track in the playlist is no longer > available, but the computer client automatically links to a working copy, while > Squeezebox does not. > > Try clicking the link icon (one of the right-most columns in playlists) and > replacing the old track with the one you get when you click the link. Worked > for me, but it would of course be better to avoid this manual work by having > the Sqeezebox client behave more like the computer clients. Please try also the following: if you search for any particular artist, then go into its albums, you may find 3 or more of the same albums for this artist. Mostly, only one will work for your region. It is trial and error to find the right album. It is very easy to reproduce and if you use Spotify in this manner, which, I'm quite certain, many people do, you will run into this problem everytime.
*** This bug has been confirmed by popular vote. ***
I'm having the same problem. Are there anyone reading these bugreports (that is, someone who actually can prioritize and get this fixed)? Normally using playlists like the Top 100 on my mobile and PC but I can't use that on my Squeezebox Touch due to this problem. Often it plays a few tracks and then it goes all silent. The previous track still shows and it looks like it's playing but there's no sound (and the track has ended). Pressing Next on the remote will show the reason (some message like this track is not available in your region (even though I can play it on my mobile and PC so it has to be a version of the track that isn't available in my region)). I really want this to be solved urgently and I can't understand why it hasn't been fixed yet (this bug report was started almost a year ago). So back to the main question - are there anyone reading these bugreports? If so, do you have any time estimates to when this will be fixed? And no, I don't care if it's a Logitech/Squeezebox or Spotify problem - I'm just a customer who wants this solved as soon as possible regardless who does it. So, product manager/support/developer speak up or tell me how I get a refound on my device so that I can buy something that might actually work.
Hi folks Another feedback for you. - when a song is unavailable, spotify will fetch it from another library. - the squeezebox spotify app isnt able do to that . - the files that get blocked, are not findable by a search - the plugin should skip to next track ...it would be more comfortable for the user. Thanks Alon
The problem now occurs when i search for an artist and select an artist and browse albums, several instances of each album is listed, only one is playable. If i search for the album name i usually get only one result, the playable one
I have the same problem on nearly every tracks. I play tracks from my playlists, and those playlists plays fine on my laptop on the same network. Model : Squeeze box radio Connectivity : wire and wireless Country : France
Same issue in the UK with a Squeezebox Touch. If you select the first song of an album that has this problem, the app will detect the failure and play the next track on the album. This means the screen is spammed with "not available in your region" messages, causing the device to freeze up and become inoperable until the device has attempted to play every track on the album.
I am experiencing this same bug exactly as described - SB Touch, UK. What could be a great product/service combination is fundamentally flawed because of this bug.
I have the same problem in the US, running squeezecenter on a Mac, with an SB touch.
Specifically, for me, the Gary Burton Libertango album plays perfectly from the Mac Spotify App. When trying using the Spotify plugin configured with the same premium account details, the album tracks cannot be played because of the region issue. Region is UK. I can find no other Gary Burton Libertango album on Spotify.
Note that this is not just an issue with search results made within the SB plugin. In my case, the playlist was made from the official Mac client. (The same album found by searching within SB gives the same region problem though.)
Discovered with Erland's help that this region issue does not appear with Triode's Spotify plugin provided streaming is always enabled through his Helper running on the SB server - bypassing the firmware in the Touch.
+1 here, please! Squeezebox Touch in Australia. I have currently canceled my subscription because of this bug.
Me too! (In reply to comment #14) > +1 here, please! > > Squeezebox Touch in Australia. > > I have currently canceled my subscription because of this bug.
This bug was reported almost 2 years ago. I'm a software developer, and I'd be classing this one as a pretty high priority; however, it seems that no-one at Logitech actually cares (nor at Spotify for that matter).
I find it very strange that we cannot see any action from Logitech here. This bug has apparently been assigned, and to me this bug is so serious that I won't buy another Squeezebox unit until this is solved, and if I knew about it before I bought my Squeezebox I'd never bought one!
I'm a software dev too - I'd be happy to work on this bug and others if it were open-sourced.
I long ago cancelled my spotify account (and switched to Mog) because of this bug. It has substantially impacted my enjoyment of and ability to use my squeezebox products (we've got three). There's simply no excuse for not having fixed it after such a very long time.
According to this threat (http://community.spotify.com/t5/Hardware-Devices-Sonos-Samsung/Logitech-Squeezebox-touch-app-outdated/td-p/125464/page/2) on the spotify forum this bug is solved on the UE smart radio so I am assuming it shouldn't be too difficult to also solve it for mysqueezebox.com. Anyway, I think the best solution would be to port the triode spotify app to mysqueezebox.com because it has so much more features. E.g. favourite artists. I left spotift for quite some time ago for WiMP only because of this issue
+1 - using squeezebox touch in UK
Haven't heard of this since (partly) moving to their new web API.
*** Bug 17318 has been marked as a duplicate of this bug. ***