Bugzilla – Bug 16762
Error message "Track is available for download only. Playing 30s preview." seen erroneously
Last modified: 2011-02-11 02:37:49 UTC
Error message seen often by some users. Possibly seen when playing tracks from existing user-created Napster playlists. Possibly fixed. Separate bug created to document issue for review and additional comments.
Please list specific tracks along with your user account country if you think a track is incorrectly marked as non-streamable, so we can forward it to Napster.
When I say "user account country" I mean the country your Napster account was created under.
I have a customer who called in with this issue. "Track is available for download only. Playing 30s preview." >He has a classic and a duet. >His account looks fine from normal computer access >His account is in Canada This customer has seen this issue before on some songs on our app. He felt this was normal as he gets a similar message on normal computer access but worked differently. Now it is on all songs on Napster playlist. Customer usually tries to access full albums at a time. When he tries to listen to preview it does not actually play anything and he gets a timed out error message.
(In reply to comment #3) > I have a customer who called in with this issue. > > "Track is available for download only. Playing 30s preview." > > >He has a classic and a duet. > >His account looks fine from normal computer access > >His account is in Canada > > This customer has seen this issue before on some songs on our app. He felt this > was normal as he gets a similar message on normal computer access but worked > differently. Now it is on all songs on Napster playlist. Customer usually tries > to access full albums at a time. When he tries to listen to preview it does not > actually play anything and he gets a timed out error message. I'm in Canada as well and I'm seeing the samw error message. This happens on all tracks and my account is in good standing. It works properly on PC. I've tried to reinstall my account and the app with the same results. Would appreciate a fix.
Newest news: Napster plans to roll out a fix for this issue next week. Fingers crossed.
"Logitech team – our rollout to address the Canada issue with streaming was not successful at completely resolving the issue. We are going to continue to dig deeper to find the root cause and hopefully address later this week."
Hi Michael Any update on the progress being made to address this? (In reply to comment #6) > "Logitech team – our rollout to address the Canada issue with streaming was > not successful at completely resolving the issue. We are going to continue to > dig deeper to find the root cause and hopefully address later this week."
I am experiencing the same problem with Napster. Squeezebox server 7.5.3 running on Windows 7 64 bits server. Were the changes implemented in the napster protocol handler? The Id in my protocol handler file says: # $Id: ProtocolHandler.pm 31439 2010-10-15 13:49:40Z agrundman $ I read that Napster rolled out a new set of APIs. If this is case, shouldn't an updated protocol handler be rolled out?
We're back at comment #6 :-(
This means that Napster has acknowledge that they are the source of the problem? If so, is there anyone in their support staff that knows about the situation? Is there anyone we can contact directly there? "Standard support" is telling me that I should call Logitech! Here is what they wrote after I asked for a well justified additional free month and to get an understanding about the problem: ====================================================== Thanks for contacting Napster Customer Support. A review of your account, indicated that on 12/30/2010, we had applied a free month of service to your account, which pushed your subscription renewal date forward to 02/26/2011. As, we believe the service quality issues are intermittent at this point, we will not extend this courtesy a second time. We will continue to actively monitor our service quality and make additional improvements, if necessary, as quickly as we can. As was mentioned in a previous correspondence, we have identified and implemented immediate service improvements that are already resulting in improved service quality. If you are still unable to access the Napster service on your Logitech device, please contact Logitech. Thanks for using Napster! Heather S. The Napster Team ====================================================== (In reply to comment #9) > We're back at comment #6 :-(
> This means that Napster has acknowledge that they are the source of the > problem? If you're in Canada and experiencing this issue, then yes, it's a problem Napster engineers are aware of and are working on. > If so, is there anyone in their support staff that knows about the > situation? Is there anyone we can contact directly there? This I don't know. I only know that support pretty often is rather detached from engineering (outsourced, maybe overseas etc.). Getting information to them is not always easy. We have weekly meetings with Napster engineers working on the issue. > "Standard support" is telling me that I should call Logitech! They're wrong. There's nothing we can du but pester Napster folks.
I know that this may be OT, but is logitech considering another company for streaming music to their Canadian customers? Without Napster, we don't have any other options... Rdio would be excellent as they have a decent selection and a high quality stream. They recently got set up with Sonos... (In reply to comment #11) > > This means that Napster has acknowledge that they are the source of the > > problem? > > If you're in Canada and experiencing this issue, then yes, it's a problem > Napster engineers are aware of and are working on. > > > If so, is there anyone in their support staff that knows about the > > situation? Is there anyone we can contact directly there? > > This I don't know. I only know that support pretty often is rather detached > from engineering (outsourced, maybe overseas etc.). Getting information to them > is not always easy. > > We have weekly meetings with Napster engineers working on the issue. > > > "Standard support" is telling me that I should call Logitech! > > They're wrong. There's nothing we can du but pester Napster folks.
Just got this note from Napster's engineering: "We have been able to play streams with CA accounts and verify via multiple accounts that all content is appearing in libraries. Please verify this on your side as well." Can anybody confirm?
Hi Michael; I tried Napster this morning and so far, all seems to be well! I'll check for full functionality and report back if I find any problems. Thanks for your help with this. (In reply to comment #13) > Just got this note from Napster's engineering: > > "We have been able to play streams with CA accounts and verify via multiple > accounts that all content is appearing in libraries. Please verify this on > your side as well." > > Can anybody confirm?
Great news! Thanks a lot for your patience and help!