Bug 15828 – Squeezebox Server crashes and errors report another instance is already running.

Bug 15828 - Squeezebox Server crashes and errors report another instance is already running.

Summary:

Squeezebox Server crashes and errors report another instance is already running.

Status:	RESOLVED INVALID

Product:	Logitech Media Server
Classification:	Unclassified
Component:	Windows Installer
Version:	7.4.1
Platform:	PC Windows XP

Importance:	P2 normal (vote)
Target Milestone:	Investigating
Assigned To:	Michael Herger

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2010-03-03 11:03 UTC by Julius Dauz
Modified:	2012-03-09 07:04 UTC (History)
CC List:	1 user (show)

See Also:
Category:	---

Attachments
Event Log Application (511.87 KB, application/octet-stream) 2010-03-03 11:04 UTC, Julius Dauz	Details
SB Server Log (4.71 KB, application/octet-stream) 2010-03-03 11:05 UTC, Julius Dauz	Details
List of installed programs (318.50 KB, application/msword) 2010-03-03 11:05 UTC, Julius Dauz	Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description Julius Dauz 2010-03-03 11:03:58 UTC

Customer has been having this issue since updating to SBS 7.4. The error logs all state that another instance of SBS is already running. Also, the Window Application Event log states the same. Attached are the SBS Server log and Event Viewer Application log.

Comment 1 Julius Dauz 2010-03-03 11:04:46 UTC

Created attachment 6590 [details]
Event Log Application

Comment 2 Julius Dauz 2010-03-03 11:05:06 UTC

Created attachment 6591 [details]
SB Server Log

Comment 3 Julius Dauz 2010-03-03 11:05:26 UTC

Created attachment 6592 [details]
List of installed programs

Comment 4 Julius Dauz 2010-03-03 11:05:59 UTC

On another note, we've also tried a clean install with both Trendmicro Internet Security installed and configured and also completely uninstalled.

Comment 5 Michael Herger 2010-03-03 13:26:39 UTC

Julius - with the current install base I can say for sure that this must be the computer's configuration. There are tens of thousands of installations which don't have this problem.

Either there actually is another copy running (as the message says), or one of the dozens of other apps is interfering. Even by uninstalling Trendmicro you won't have a clean system.

Try to get a process list, the output of "netstat -a", and please don't attach any binary files I need to open an application for... I can't even open the eventlog on my computer (Mac).