Bug 15269 - (SIRIUS) will not connect to the appy gallery
: (SIRIUS) will not connect to the appy gallery
Status: CLOSED FIXED
Product: SB Touch
Classification: Unclassified
Component: App Gallery
: unspecified
: PC Windows XP
: P3 major (vote)
: Investigating
Assigned To: Spies Steven
: partner_important
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-12-09 08:34 UTC by Sarah Waldmann
Modified: 2012-02-27 17:33 UTC (History)
5 users (show)

See Also:
Category: ---


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Description Sarah Waldmann 2009-12-09 08:34:47 UTC
From SIRIUS - 

We were working with the SB Touch and it seemed to be working really well, then all of a sudden it wouldn’t connect to the app gallery anymore.  Everything else seems to be working.
 
Here’s the note from the tester:
 
Register the device downloads etc, but will not connect to SIR or App Gallery, it says "Failed to Parse".  Factory reset, reloaded firmware, but still same problem.
 
Any ideas?
 - Dave
Comment 1 Mickey Gee 2009-12-09 22:29:48 UTC
Error message is seen if account is inactive. I can not find MAC address of player provided. Please provide name of account Sirius is using.
Comment 2 Mickey Gee 2009-12-09 22:31:56 UTC
*** Bug 15272 has been marked as a duplicate of this bug. ***
Comment 3 Sarah Waldmann 2009-12-10 10:35:47 UTC
From SIRIUS - 

The mysqueezebox.com  account name is mark.squires@siriusxm.com

Although the previous squeezebox radio shows up in this account the SB Touch does not.  Could this be a factor?
Comment 4 Sarah Waldmann 2009-12-10 11:29:32 UTC
The password for this account is "spankyou"... I told SIRIUS this will give the engineers a laugh this afternoon.
Comment 5 Ben Klaas 2009-12-10 11:48:05 UTC
That it will, spankyouverymuch
Comment 6 Ben Klaas 2009-12-10 11:49:12 UTC
just noticed the wrong people are on the cc: list for this bug...
Comment 7 Spies Steven 2009-12-15 10:35:19 UTC
I have tried to reproduce this issue without success.  Can anyone still reproduce this issue and if so please add reproduction steps to your comment.
Comment 8 Chris Owens 2009-12-21 09:09:43 UTC
We had some other reports of 'Failed to Parse' on some services around the time of this original bug filing.  That and Steven's inability to reproduce this bug make me think it was just a transient problem, and is probably better now.

Laura, could you add sirius's bugzilla account to the cc'list so that I can see if they can still reproduce this?
Comment 9 Mickey Gee 2010-01-03 10:03:31 UTC
Approval for the Sirius implementation on Touch received Dec 31 2009.
Comment 10 James Richardson 2012-02-27 17:33:29 UTC
Closing resolved bugs - if you feel this bug still exists please first re-test
with the latest SW/FW version.  If you are able to reproduce then feel free to
reopen and attach new logs / steps to reproduce.