Bugzilla – Bug 14649
Unable to scan -- scanner.log does not even get created
Last modified: 2009-11-05 09:35:12 UTC
Created attachment 6053 [details] Run of scanner.exe from command line Hi. I've been trying to get this resolved in the forum. Michael Herger had been working with me, but today he suggested I file this as a bug. (please see http://forums.slimdevices.com/showthread.php?t=68847 for reference) I've been using Squeezeboxes since 2005 -- with no problems at all. I have: PC running Win XP Pro, SP2. 3 GB RAM, C: drive is 100GB with 73 GB free. F: drive is where my music folder is -- 500GB (223GB free). The TEMP and TMP environment variables both point to c:\Temp I had been running SlimServer 6.5.1 for over a year. Last week I decided to upgrade to 7.4, so I could use the headphone jack in the Duet controller. I ran the install -- it automatically did the uninstall of the previous version. When it got to the part where it tried to start the new SqueezeServer, it hung. After about 2 minutes it said "complete", but the server wasn't running. The only way to get it to run was (and still is) to reboot the PC and let it come up on its own. I tried many uninstall/reinstalls. I tried manually deleting the old folders, settings, favorites, etc. Same thing. So my problems are: 1. SqueezeBox Server only starts on a PC reboot. If I shut it down for any reason, it won't start back up until I reboot. 2. Can't scan library at all. It's not that the scan doesn't finish. It won't even START. scanner.log never gets created. The only log files in my logs directory are perfmon.log and server.log (attached) 3. The squeezetray icon (and process) won't run either. I don't know if this is related or not. Please let me know what other information you need. Thanks, Dan
Created attachment 6054 [details] server.log
Did you ever download a different build, eg. 7.4.1 nightly? What antivirus product/version are you using? QA - please try to set up a test machine with the same OS/AV combination.
(In reply to comment #2) > Did you ever download a different build, eg. 7.4.1 nightly? > > What antivirus product/version are you using? Hi. No. I decided to stick with 7.4.0 until I heard from Logitech. I thought it might be helpful if I could continually reproduce the error until it can get fixed. I'm on CA Antivirus, version 8.4.0.24. No software firewall is running. (I tried a scan with the antivirus realtime scanner disabled and it didn't work either) FWIW, I can browse the music folder from the web interface, the duet controller, and the SB3 just fine. I can add music to the playlist that way and play it fine too. I tested multiple simultaneous playlists on three players yesterday and it all went smoothly. So the server itself seems to be running fine. Thanks again, Dan
Michael suggests this is related to the CA antivirus. QA to reproduce.
I downloaded CA antivirus free trail and installed in on a XP sp2 vmware. I then installed Slimserver 6.5.1 on the VMware. Next I upgraded to SqueezeboxServer 7.4. I was able to start SqueezeboxServer and run a full scan with no issues. I am not able to reproduce this issue. The problem may still be CA antivirus but I cannot seem to reproduce. Could it be because I only used the free trial edition? Would it be too much to ask Daniel to uninstall CA antivirus and see if everything works properly? If it does..go ahead and re install and we will know for sure that the problem is CA antivirus?
James to get full version of AV software for us to test.
assigning bug back to QA as I no longer have time to work on this task.