Bugzilla – Bug 14589
Rhapsody - CM 'add to end' does not work
Last modified: 2011-01-13 14:53:42 UTC
play an album from Rhapsody. Go to now playing. click + button to get to menu. Click on artist. Go to a different album by that artist click on the + button. The option add to end does not work. It should add the new album to the end of the playlist which it does not.
Sorry this is via a Duet
Ben: your thoughts?
Hi - I'm the user/customer that reported the bug. Unfortunately I see it has not yet been fixed. I'd like to point out that not only albums but individual tracks as well cannot be added. Also while clicking the + button gets you to the menu from Now Playing album art screen, clicking + does not seem to bring up the menu from the Current Playlist screen, which it used to before. I'd like to point out that this is all functionality that was there before this recent software upgrade and so its a step backwards in the software's capability. Since I listen to Rhapsody mostly this is one of the main features which I had based my decision to purchase this product on. Can anyone comment on when this bug will be fixed please? Thanks.
Hi - I called customer support after receiving an email which said the problem status had been changed to SOLVED since no one had heard form me in 120 hours. Since the problem has not in fact been fixed, I had to call back and reopen the ticket. Now this is very unfair if we have to face a problem which does not seem to be getting any attention in terms of getting resolved and then we, the customer, have to keep calling back to actually keep the incident report open. I received an email form Anoop a few days ago that there was no ETA on the fix but it seems very unreasonable that the problem will default to SOLVED if the customer does not keep calling back every 120 hours. Can someone comment on the status of this fix please? I see the issue has been assigned to a Ben Klaas but we see no feedback from Ben on this as yet. Thanks.
Tom could not repro this on SbS. QA to try on MySB and test.sn
Verified that all SP devices (r7915) Context Menu have this issue. Following the directions in comment 1 using the Player UI (not web UI) will replicate the issue. Happens if connected to SBS or MySB. To answer your question, while Tech Support may have closed the ticket they have open, that does not mean that the issue has been resolved. We will track the issue using this bug reporting system. Please watch this bug for status updates
James - Thanks for your comment/update. I noticed today that 7.4.1 has been rolled out and updated my software for the upgrade but still am not able to perform the functions in Comments 1 and 4. Were these issues not resolved in this new version? Thanks.
Hi - Any updates on when this will be fixed? Thanks.
James - Thanks for your comment (dated 10/23). This problem was not been fixed in the last software update that was rolled out. Any update on when this will be fixed? Thanks.
Changing priorities due to management guidance.
Moving lower-priority bugs to next target