Bug 14537 - SB Radio successfully connects to mySB.com but does not offer firmware update
: SB Radio successfully connects to mySB.com but does not offer firmware update
Status: CLOSED FIXED
Product: MySqueezebox.com
Classification: Unclassified
Component: Misc
: MySB
: PC Other
: P1 critical (vote)
: Hotfix
Assigned To: Andy Grundman
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-10-02 14:43 UTC by Dan Evans
Modified: 2009-10-06 13:19 UTC (History)
8 users (show)

See Also:
Category: ---


Attachments
Log of baby r7525 connecting to mysb and not updating (9.74 KB, text/plain)
2009-10-02 16:14 UTC, Spies Steven
Details

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Description Dan Evans 2009-10-02 14:43:58 UTC
We had three customers call in with the same issue:

* they setup Radio fine
* they are offered the registration screens for mySB.com
* they complete registration successfully
* they are dropped into the Home menu 

* but, at no time was a firmware update ever offered

Updating their firmware in all 3 cases solved the issue.

The original symptom the call began with is:  App Gallery and My Apps only shows "Remote Library" and nothing else.

The firmware the Radio is starting with is: r7525
Comment 1 Spies Steven 2009-10-02 16:14:43 UTC
Created attachment 5996 [details]
Log of baby r7525 connecting to mysb and not updating
Comment 2 Spies Steven 2009-10-02 16:33:42 UTC
Just wanted to note that we should be sure to retest duet setup with firmware update again on mysb after this fix is in.  Bug 13336 I believe covers most of it.
Comment 3 SVN Bot 2009-10-02 18:49:03 UTC
 == Auto-comment from SVN commit #7580 to the network repo by andy ==
 == https://svn.slimdevices.com/network?view=revision&revision=7580 ==

Fixed bug 14537, MP firmware is '7.4' and current firmware is '7.4.0' and they were not being compared correctly leading to SN thinking it didn't need to update
Comment 4 Chris Owens 2009-10-02 21:28:27 UTC
My Radio doesn't seem to be working right.  If nobody else responds to this, I'll head in tomorrow to verify the fix.
Comment 5 Chris Owens 2009-10-03 08:19:53 UTC
Looks good.
Comment 6 James Richardson 2009-10-06 13:19:13 UTC
This bug has been fixed in the latest release of MySqueezeBox.com (formerly  known as SqueezeNetwork) Check out the new site, If you haven't already

If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.