Bug 14463 – Fresh Install Cannot Continue

Bug 14463 - Fresh Install Cannot Continue

Summary:

Fresh Install Cannot Continue

Status:	RESOLVED WONTFIX

Product:	SB Controller
Classification:	Unclassified
Component:	Setup
Version:	unspecified
Platform:	PC Windows 7

Importance:	-- normal (vote)
Target Milestone:	Investigating
Assigned To:	Squeezebox QA Team email alias

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2009-09-30 16:55 UTC by Rob LeDrew
Modified:	2009-10-30 15:50 UTC (History)
CC List:	3 users (show)

See Also:
Category:	Task

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Description Rob LeDrew 2009-09-30 16:55:19 UTC

Upon upgrading from 7.3 to 7.4 I am given the message about how my account robledrew@hotmail.com is already registered as a user. I am given two options: 'register' and 'continue'. Clicking the center of the click wheel on continue does nothing at all. I have confirmed this with two separate duet controllers. 

I am forced to turn the controller off and back on to continue.

Comment 1 Rob LeDrew 2009-09-30 16:56:20 UTC

Additionally clicking other buttons make the menu "jiggle" as if to say bad option, so the only one that does not make the screen jiggle is the center click, which should make it continue but it just sits there and does nothing at all.

Comment 2 James Richardson 2009-09-30 18:35:00 UTC

Are you having issues with the controllers now?  The issue you reported was after a firmware update correct?

Comment 3 Rob LeDrew 2009-09-30 18:39:22 UTC

Sorry, yes I was upgrading from 7.3 to 7.4. This happened on both my duets separately. I had to power down the device and power it back up - and it has not shown me that screen again so I was able to continue. I decided to submit the bug because I had it happen to me on every duet I own so I figured others must be experiencing the same issue.

Thanks,
Rob

Comment 4 James Richardson 2009-10-08 13:43:23 UTC

Anoop: can you coordinate with Support, to track this issue.

Comment 5 James Richardson 2009-10-30 15:50:37 UTC

Thank you for the report, closing the issue now.