Bug 14312 - Missing support news links
: Missing support news links
Status: CLOSED FIXED
Product: MySqueezebox.com
Classification: Unclassified
Component: Web UI
: MySB
: All All
: P1 critical (vote)
: INXS
Assigned To: Dan Evans
http://test.squeezenetwork.com/support
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-09-25 21:48 UTC by Matthew J. Martin
Modified: 2009-10-05 16:42 UTC (History)
6 users (show)

See Also:
Category: Bug


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Description Matthew J. Martin 2009-09-25 21:48:14 UTC
Dan or whomever, we need the following three missing links (URL's, not Neanderthals) below:

___some text___ indicates a missing link



    * Having trouble connecting your Squeezebox™ to your computer or playing music? See our firewall article ___here___.
    * Seeing this error, "Can't connect to SqueezeNetwork"? Try power cycling your router to clear its DNS cache.
    * Squeezebox Radio has a known issue with connecting to network hubs that only support half-duplex mode. ___Read more here___.
    * Are you trying to connect a USB hard drive to your Squeezebox Touch? Be sure the HD is formatted in FAT32. ___Read more here___.
Comment 1 Walker LaRon 2009-09-28 14:27:14 UTC
Hello Matthew,

Below are the links.

Configuring Firewalls

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=13958

Squeezebox Radio will not connect to network via Ethernet.

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=13944


Remember to Delete the the 4th Options about Squeezebox Touch, per our discussion.


Thanks,

LaRon
Comment 2 Matthew J. Martin 2009-09-28 14:42:26 UTC
OK, thanks La Ron. We also need AP and EMEA links for news -- I am commenting them out compeltely for now. AMR will be updated per below.
Comment 3 Matthew J. Martin 2009-09-28 14:56:06 UTC
Removed "Support Help" from EMEA.

Fixed download link at bottom of EMEA.
Comment 4 Matthew J. Martin 2009-09-28 14:57:13 UTC
Fixed AMR -- updated links per La Ron and removed Touch news link
Comment 5 Matthew J. Martin 2009-09-28 15:01:37 UTC
Updated AP, removed unknown support news links and simplified contact (all goes to http://www.logitech.com/support per Dan Evans ).
Comment 6 Matthew J. Martin 2009-09-28 15:13:53 UTC
waiting to confirm after memcache clears
Comment 7 Matthew J. Martin 2009-09-28 15:32:44 UTC
Confirmed AMR
Comment 8 Matthew J. Martin 2009-09-28 15:53:29 UTC
Fixed AP Product specific links (needed for QSG), verified using cc= override.
Comment 9 James Richardson 2009-10-05 16:42:58 UTC
This bug has been fixed in the latest release of MySqueezebox.com (formally known as SqueezeNetwork)!

If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.