Bug 13703 – Randomly loses network connectivity

Bug 13703 - Randomly loses network connectivity

Summary:

Randomly loses network connectivity

Status:	CLOSED WORKSFORME

Product:	SB Radio
Classification:	Unclassified
Component:	Menus
Version:	Include FW version in comment
Platform:	PC Windows XP

Importance:	P1 normal (vote)
Target Milestone:	7.4.0
Assigned To:	James Richardson

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2009-08-26 14:49 UTC by Ryan
Modified:	2012-02-27 17:19 UTC (History)
CC List:	7 users (show)

See Also:	13684
Category:	---

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Description Ryan 2009-08-26 14:49:52 UTC

Several of the BAbys I am using appeared to have crashed or had some other event after which they have lost all nertwork connectivity. A hard factory reset ( + button and cycle power) is required to recover. This has happened to 3 out of four in the last 24 hours. firmwear 7261.   is there any chance this is a new symptom of the random crash bug?

Comment 1 James Richardson 2009-08-26 15:03:12 UTC

Tom; Lots of people here in the office have reported this with PB1/PB2 units.  I have seen it on PB2 myself, but not with PVT yet.

What should we look for IF this ever happens on PVT units?  Can you replicate this?

Possibly related to bug 13684?

Comment 2 Ryan 2009-08-26 17:12:58 UTC

One of my units that has lost connection is a PVT, so now it has been seen on a PVT

Comment 3 Wadzinski Tom 2009-08-28 13:45:31 UTC

Can you provide more details about the failure?

- Is the ui still responsive?
- What does diagnostic say?
- if console access, then can you get the logs: do dmesg and cat /var/log/messages

Comment 4 Wadzinski Tom 2009-09-01 05:10:56 UTC

reassigned for more detail

Comment 5 Ryan 2009-09-01 08:37:51 UTC

I haven't seen this since updating to r7307

Comment 6 James Richardson 2009-09-08 15:53:25 UTC

Marking as worksforme till we can reproduce and provide better diagnostics

Comment 7 Chris Owens 2010-05-27 14:46:50 UTC

These bugs have all been marked resolved and belong to a component which is being removed.  Therefore they have been moved to the most applicable of the new components.

Comment 8 James Richardson 2012-02-27 17:19:13 UTC

Closing resolved bugs - if you feel this bug still exists please first re-test with the latest SW/FW version.  If you are able to reproduce then feel free to reopen and attach new logs / steps to reproduce.