Bug 13362 - Napster tracks won't play
: Napster tracks won't play
Status: CLOSED FIXED
Product: MySqueezebox.com
Classification: Unclassified
Component: Napster
: MySB
: PC Windows Vista
: P1 normal (vote)
: INXS
Assigned To: Squeezebox QA Team email alias
:
Depends on:
Blocks:
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Reported: 2009-08-12 10:34 UTC by Dominic Evans
Modified: 2009-10-05 16:42 UTC (History)
1 user (show)

See Also:
Category: Bug


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Description Dominic Evans 2009-08-12 10:34:03 UTC
Now we are using test.squeezenetwork.com, Napster fails to play anything. Selecting a track/album just results in the error message "Error: Failed to connect for: [track name]".
Comment 1 James Richardson 2009-08-13 09:39:16 UTC
Does the same thing happen if you use the Player UI?  Or is this just with the 'remote control' WEB UI
Comment 2 James Richardson 2009-08-19 11:33:13 UTC
This is working of me now.
Comment 3 Dominic Evans 2009-08-21 05:24:16 UTC
Not fixed for me, Still seeing the exact same problem (free trial 28 days left).
Comment 4 James Richardson 2009-09-08 16:41:09 UTC
Using either a trial account, or normal account, I am still not seeing this error.

Andy: what else should we try here?
Comment 5 Andy Grundman 2009-09-08 16:53:27 UTC
So this sounds like a works for me...

Dominic: "failed to connect" might be some network issue.  Please try with SbS and enable plugin.napster and player.streaming.direct.
Comment 6 Dominic Evans 2009-09-11 09:56:44 UTC
I'm sorry i have had to reopen this, but still i can not play any Napster tracks via SBS or SN. None of my players SB3, Boom, Radio and Touch will play tracks. Everything works fine (search etc) up until actually pressing play just returns a 'can't connect for ***********.wma' error . Everything else is fine, such as last.fm, podcasts, radio etc, so i am unsure how it could be a networking issue.
Comment 7 Andy Grundman 2009-09-11 09:57:58 UTC
QA should take a look.
Comment 8 James Richardson 2009-09-11 11:27:24 UTC
Dominic: Please download the latest 7.4 version of SBS, then enable the logs as suggested in comment 5.  Reproduce the error, then attach the logs to this bug.
Comment 9 James Richardson 2009-09-14 10:26:39 UTC
QA is still unable to valid the error as reported.
Comment 10 Dominic Evans 2009-09-15 04:14:38 UTC
Tested last night, ready to get you the logs, and it started working again! I have not changed anything (was even using same SBS version) but happy its working now. Maybe it was a issue with Napster's service, maybe regional? (im in the UK). Anyway, consider it resolved. Thanks for you time.
Comment 11 Dominic Evans 2009-09-18 14:26:17 UTC
Ok, problems again. It seems i was premature it saying this was fixed. It seems that if i am connected to SBS then Napster works. However, if it's connected to test.SN i still see the problem. 

Re-open? Or is there something i could try?
Comment 12 James Richardson 2009-10-05 16:42:56 UTC
This bug has been fixed in the latest release of MySqueezebox.com (formally known as SqueezeNetwork)!

If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.