Bug 13293 – Corrupted Display

Bug 13293 - Corrupted Display

Summary:

Corrupted Display

Status:	NEW

Product:	SB Controller
Classification:	Unclassified
Component:	UI
Version:	unspecified
Platform:	PC Windows XP

Importance:	-- normal (vote)
Target Milestone:	Investigating
Assigned To:	Ryan

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2009-08-07 15:43 UTC by Julius Dauz
Modified:	2009-08-10 12:44 UTC (History)
CC List:	4 users (show)

See Also:
Category:	Task

Attachments
Screenshot 1 (3.28 MB, image/pjpeg) 2009-08-07 15:43 UTC, Julius Dauz	Details
Screenshot 2 (4.83 MB, image/pjpeg) 2009-08-07 15:44 UTC, Julius Dauz	Details
Screenshot 3 (2.71 MB, image/pjpeg) 2009-08-07 15:44 UTC, Julius Dauz	Details
Screenshot 4 (3.17 MB, image/pjpeg) 2009-08-07 15:45 UTC, Julius Dauz	Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description Julius Dauz 2009-08-07 15:43:24 UTC

I replaced a customer's Controller and the replacement has a display issue. When the Controller is first turn on or brought out of sleep, the display seems corrupted. The customer describes it as if it looks like it has the depth of a 16 bit display when it should look like a 32 bit display. He states that it is in this state from 1-5 minutes then returns to normal.

I have since initiated an RMA for the customer to ship the unit to us here in MTN View. Screen shots from customer attached.

Comment 1 Julius Dauz 2009-08-07 15:43:59 UTC

Created attachment 5583 [details]
Screenshot 1

Comment 2 Julius Dauz 2009-08-07 15:44:25 UTC

Created attachment 5584 [details]
Screenshot 2

Comment 3 Julius Dauz 2009-08-07 15:44:57 UTC

Created attachment 5585 [details]
Screenshot 3

Comment 4 Julius Dauz 2009-08-07 15:45:15 UTC

Created attachment 5586 [details]
Screenshot 4

Comment 5 James Richardson 2009-08-10 12:44:21 UTC

Assigning to Ryan for investigation once the hardware gets here.