Bugzilla – Bug 12868
Crash log dialog and actions
Last modified: 2009-10-05 14:32:34 UTC
We need to improve the crash log text, and actions available. The current text is: System crash A system crash has been detected. A log file is being sent to Logitech for analysis. Continue > This needs to be done for the next localization pass, and probably for CXR.
Any suggestions? What actions could we make available?
Moving to the product SqueezePlay because this bug appears to apply to any player based on that application code. Feel free to move it back if it's specific to the single original product.
Assigning to Richard so I can get suggestions for text... I don't know what the user's options are here.
*** Bug 12305 has been marked as a duplicate of this bug. ***
Matt, I'd suggest two options: Yes, send diagnostic information No, never send information The first one opts you in, so crash logs will be always sent. The second one opts you out, so you never get sent logs. This way this dialog will only appear once. If you change you mind, you'll have to factory reset, having an option to turn this on/off is maybe a future enhancement.
Reset priority before triage.
Richard, love your solution, with those strings. Let's ship it! Don't think we can/should change the supporting text string, just the options available.
Matt, I was hoping for better supporting text too. I've had some negative feedback about the existing wording, including "System crash".
added string from comment #5 in r6811, still awaiting Matt's response to comment #8, Matt reassign to me when you are ready.
"System Error Sorry, your device had to restart due to a system error. Is it OK if we collect diagnostic information on this issue to help us fix it? Yes, always send No, never send"
strings from comment #10 added in r6824. non-string work still todo
English grammar tweak: Yes -- always send No -- never send
== Auto-comment from SVN commit #7003 to the jive repo by richard == == https://svn.slimdevices.com/jive?view=revision&revision=7003 == Fixed Bug #12868 Use correct text and options for a system crash.
This bug has been marked as fixed in the 7.4.0 release version of SqueezeBox Server! * SqueezeCenter: 28672 * Squeezebox 2 and 3: 130 * Transporter: 80 * Receiver: 65 * Boom: 50 * Controller: 7790 * Radio: 7790 Please see the Release Notes for all the details: http://wiki.slimdevices.com/index.php/Release_Notes If you haven't already, please download and install the new version from http://www.logitechsqueezebox.com/support/download-squeezebox-server.html If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.