Bug 12249 – Cannot access Extension Downloader in 7.4 v26846

Bug 12249 - Cannot access Extension Downloader in 7.4 v26846

Summary:

Cannot access Extension Downloader in 7.4 v26846

Status:	RESOLVED INVALID

Product:	Logitech Media Server
Classification:	Unclassified
Component:	Web Interface
Version:	7.4.0
Platform:	PC Windows XP

Importance:	-- normal (vote)
Target Milestone:	---
Assigned To:	Unassigned bug - please assign me!

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2009-06-04 04:43 UTC by Siduhe
Modified:	2009-06-04 07:51 UTC (History)
CC List:	1 user (show)

See Also:
Category:	---

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Description Siduhe 2009-06-04 04:43:35 UTC

Noticed this with yesterday's build of 7.4 and have just updated to latest nightly to check problem is still there.

When I try to access the Extension downloader via the web interface (Settings/Advanced/Extension Downloader) the browser just sits there and will not load up the page.  If I leave it for long enough the page just times out.

I have tried in IE and Firefox and with the Classic and Handheld skins and get the same result every time.

IE gives the following error message:
Line: 1350
Char: 5
Error: Id is null or not an object
Code: 0

Firefox Error Console shows:
Error: inputElB64 is null
Source File: http://127.0.0.1:9000/html/js.html?r=26846
Line: 1351

Comment 1 Michael Herger 2009-06-04 07:14:11 UTC

what do you see in the server.log?

Comment 2 Michael Herger 2009-06-04 07:22:09 UTC

> Firefox Error Console shows:
> Error: inputElB64 is null
> Source File: http://127.0.0.1:9000/html/js.html?r=26846
> Line: 1351

This particular issue should be fixed in 26863. But it has nothing to do with the Extensions page not loading. The latter very likely is due to some prefs corruption. Please wipe plugin/extensions.prefs, restart SC and try again. I think this has been fixed.

Comment 3 Siduhe 2009-06-04 07:37:43 UTC

(In reply to comment #2)
> This particular issue should be fixed in 26863. But it has nothing to do with
> the Extensions page not loading. The latter very likely is due to some prefs
> corruption. Please wipe plugin/extensions.prefs, restart SC and try again. I
> think this has been fixed.

Thanks Michael - deleting extensions.prefs has done the trick. Could you close this down?

Comment 4 Michael Herger 2009-06-04 07:42:30 UTC

thanks Siduhe!

FYI: we didn't add any code to fix this issue automatically because it was only one beta build which caused that issue. Beta testers have to live such risks ;-)

Comment 5 Siduhe 2009-06-04 07:51:44 UTC

(In reply to comment #4)
> thanks Siduhe!
> FYI: we didn't add any code to fix this issue automatically because it was only
> one beta build which caused that issue. Beta testers have to live such risks
> ;-)

I think the main risk is that you lot may have to read more of my attempts at self diagnosis.  Am officially taking a few days off opening any new bugs.  Promise. ;-)