Bugzilla – Bug 11743
Help button "?" leads to More instead of Help
Last modified: 2011-11-06 23:23:20 UTC
R5265 When Fab4 cannot get an IP address it errors out to a DHCP Address Can't Be Found page. On this page if you click the "?" button, there is no useful help information. A Help page should be added that includes: 1. Try rebooting your router 2. Make sure DHCP is turned on. If you do not know how to do this please contact your router manufacturer. 3. If your goal is to use static please use the Enter IP information Manually option. 4. Explain what self-assign address is used for. 5. Anything else that you can think of :)
Matt?
Couple things here. Technically, the bug here is that there's a help screen at all. There was no help screen in the spec. However I'm fine with adding one if it's genuinely helpful. These connection errors are admittedly not my area of expertise, and in fact I can't replicate this error personally. Dan, didn't we discuss this screen at one point, and whether or not to offer something other than a "contact support" screen? Please advise. If the consensus is to have this screen with these instructions, please add any further comments and re-assign back to me.
Matt-- I remember our discussion of Help screens but don't remember if we spoke about this one in particular. I think a true help screen here is warranted. There will be some users who find themselves here and won't understand what the issue is or what options we're offering. The more we can help them help themselves the better, yes? If you need to see this branch of setup in action, let us know. I or Anoop can demo for you.
We need this help screen written. Do we need it for MP?
We'll have updated help for the next release.
Moving to the product SqueezePlay because this bug appears to apply to any player based on that application code. Feel free to move it back if it's specific to the original product.
missed slt on this one, retargeting...
Moving these bugs to P4 to make room for moving P1.5 bugs to P2
Administrative move of 7.5 bugs. All P2, P3, P4 being downgraded one level. Will then split P1s.
Moving Matt Weldon bugs
Unassigned bugs cannot have a priority.