Bugzilla – Bug 11740
Attempting to download the Debian/Ubuntu SC package installer brings you to wiki page
Last modified: 2009-09-08 09:30:54 UTC
When you attempt to download the Package Installer from the support downloads page, it brings you to the following page: http://wiki.slimdevices.com/index.php/DebianPackage Wouldn't it be easier to have the customer install using the Debian Installer Package rather than attempt a terminal install?
Hello All, Can we just make it like the Linux RPM, and just download the file, instead of a re-direct? Thanks, LaRon
Dean: Can you comment on this please
Hello All, I have just spoken with Matthew M, and he stated that the "Redirect to the Wiki page" for the Debian/Ubuntu download decision was made by Product Marketing. Thanks, LaRon
This was a product marketing decision a long time ago. Something about different distributions having different instructions. Whatever the right solution is, this will be implemented in the refreshed site due to launch this month.
Matthew: What will be implemented? We'll be moving SC downloads to SN for 8.0, and until then we need to have the non-mainstream (non-mac/windows) linked from a community maintained site.
Sorry to clarify, I meant whatever functionality changes are needed won't happen on SlimDevices.com, they will be made to the refreshed LogitechSqueezebox.com. Regardless of where SC downloads actually live, LogitechSqueezebox.com will always have links to them from both product and support areas. Let me know what the best user experience flow is for these downloads and we'll accommodate that.
The concensus of the bug meeting is that linking to the download is NOT the easy or right thing to do. Linking to the wiki allows the user to set up a more maintainable and user-friendly system by adding our debian package server to their sources.list instead of downloading packages, which is frankly the less user-friendly option.
I'm curious, how is editing sources.list and updating via aptitude easier and more maintainable? RPM download links to the package, why not have Debian downloads do the same? Same package either way. From my perspective it is easier to download the .deb file from a link rather than editing sources.list.
Agreed. I've always thought we should just link to the .deb package. Linking to a Wiki article is not a great customer experience.
I've put direct links on the wiki page, feel free to improve.
Why not just make the downloads page directly download the file? Isn't that the best possible customer experience for someone actually trying to download SqueezeCenter?
http://www.slimdevices.com/su_downloads.html If you select RPM you're linked to the rpm file. If you select Debian / Ubuntu you're sent to the wiki. Not only is this inconsistent, it's more work for the user. They don't need to edit sources.list, they can simply download the .deb file. I feel we should do what is easiest for the customer; I believe we should just point to the .deb file. Dean / Wise Matt, are there any technical advantages to using sources.list that I'm unaware of? As far as I know it's the same file just a more complex means to get to it via our wiki.
Support input welcome. :)
Supports opinion is clear here...we think it is much easier for the customer to get directed to download the .deb file. When we get calls on editing the sources.list file we let the customer know that there is an easier way to do this and point them to the .deb file from downloads.slimdevices.com.
Based on QA & Supports suggestions Sam Feng has made an executive product marketing decision to supply the .deb in the same manner as the other files. I'll make this change today.
Fixed w/ r5644. Ross, care to verify? -- http://stage.www.slimdevices.com/su_downloads.html I'll push live after the bug is verified.
(In reply to comment #16) > Fixed w/ r5644. Ross, care to verify? -- Verified as fixed, thanks to all involved! :-)
Download page will not link to Norman build per Sam Feng. The thought being it's more confusing than anything (and breaks Win2K) especially with ambiguous "Norman" vs. "Norton" name.
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