Bug 11529 – Players connected to SN account, but not in the Choose Player drop down menu

Bug 11529 - Players connected to SN account, but not in the Choose Player drop down menu

Summary:

Players connected to SN account, but not in the Choose Player drop down menu

Status:	NEW

Product:	MySqueezebox.com
Classification:	Unclassified
Component:	Web UI
Version:	Prod
Platform:	All All

Importance:	-- normal (vote)
Target Milestone:	Joplin
Assigned To:	Andy Grundman

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2009-03-27 14:06 UTC by Julius Dauz
Modified:	2009-12-07 00:05 UTC (History)
CC List:	2 users (show)

See Also:
Category:	---

Attachments
SN Player menu (48.04 KB, image/x-png) 2009-03-27 14:06 UTC, Julius Dauz	Details
Player Drop Down Menu (85.29 KB, image/x-png) 2009-03-27 14:07 UTC, Julius Dauz	Details
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Description Julius Dauz 2009-03-27 14:06:17 UTC

According to the Player Menu tab in Squeezenetwork, there are players connected to an account. But once you go to the home screen of an SN account and click on the Choose Player drop down menu, there are no players to choose from. Nothing is in the list at all.

Screen shots attached.

Comment 1 Julius Dauz 2009-03-27 14:06:41 UTC

Created attachment 4991 [details]
SN Player menu

Comment 2 Julius Dauz 2009-03-27 14:07:25 UTC

Created attachment 4992 [details]
Player Drop Down Menu

Comment 3 Michael Herger 2009-03-30 02:01:32 UTC

Do they eventually show up after a minute or so? Does a browser refresh help?

Comment 4 James Richardson 2009-03-30 08:08:57 UTC

I have seen this a few times on FireFox 3.  Closing the browser and relaunching it cleared up the issue.

Julius: What browser version are you seeing this on?  Is this repeatable on a specific user or in general?

Comment 5 Julius Dauz 2009-03-31 09:26:45 UTC

I am seeing this issue on my MAC and PC using the following browser.

Mac Safari: Version 2.0.4 (419.3)
Mac Firefox: v2.0.0.4

Window IE: v6
Windows Firefox:v2.0.0.16

Unfortunately, I did not get this info from the customer because I was able to reproduce it. But I can call the customer if necessary.

Comment 6 James Richardson 2009-03-31 10:05:50 UTC

I am able to verify, that the customers account [rechesr@aol.com] is not functioning properly.

Comment 7 Julius Dauz 2009-03-31 12:42:58 UTC

I just worked with this customer again and am witnessing some strange behavior.

I had the customer perform a factory reset on the Duet then I deleted the Duet from the SN account.  

We we got to a point where I added the player PIN to the SN account and it looked as though, according to the Players Tab, that both units were in fact associated to and connected to the account, but the Controller timed out stating Problem Connecting: Couldn't connect your Squeezebox to Squeezenetwork. 

We went through a series of factory resets but could not get the customer's Duet (In the office) connected to the SN account again. The customer also has other Squeezebox products in a different location that I have not been able to ask about.

Comment 8 Julius Dauz 2009-04-02 08:50:47 UTC

I did a test with the customer and had her create a new account and just connect the Duet in the office to the new account. The new account worked perfectly and she was able to control the office Receiver from either the SN interface or the Controller.

Comment 9 Andy Grundman 2009-04-09 12:10:02 UTC

Punting to next release.

Comment 10 Andy Grundman 2009-07-28 12:53:31 UTC

Punting bugs that won't make it for the next release.

Comment 11 Michael Herger 2009-12-07 00:05:33 UTC

Julius - is this still an issue?