Bug 11479 - Player stuck on Enter Email Address screen
: Player stuck on Enter Email Address screen
Status: RESOLVED WORKSFORME
Product: SB Touch
Classification: Unclassified
Component: Setup
: unspecified
: PC Windows XP
: -- normal (vote)
: MP
Assigned To: Richard Titmuss
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2009-03-25 16:16 UTC by Mickey Gee
Modified: 2009-09-08 09:16 UTC (History)
2 users (show)

See Also:
Category: ---


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Description Mickey Gee 2009-03-25 16:16:30 UTC
With firmware r4875 and PB2 unit, I had just upgraded from the PB2 factory firmware to r4875. I then went through setup, and when I was on the Enter Email Address screen, I entered my e-mail address and pressed the "done" button. It made a sound as if I pressed the "done" button, but it didn't move to the next screen no matter what I did.

I pressed the reset button momentarily on the back and tried it again, but no change. I did this another time, and no change. I then held down the rear reset button and went through Setup and was then able to go past this screen.

Added Andy as cc in case it's related to SN somehow.
Comment 1 Blackketter Dean 2009-03-25 16:44:23 UTC
QA folk: are you seeing this?
Comment 2 James Richardson 2009-03-26 07:45:30 UTC
I have not seen this with r4875 when I did my testing
Comment 3 Richard Titmuss 2009-03-26 13:11:40 UTC
I've seen this today. The problem only happens after Fab4 has been connected to a SC, because sometime SC claims that the player is still connected, when it's not. This confuses the state machine in Fab4. It's not obvious how this should be fixed, but it is possible a SC fix.
Comment 4 Richard Titmuss 2009-04-06 07:26:56 UTC
I can't recreate this anymore. If anyone can please reopen the bug, preferably with logs, and instructions to recreate.