Bugzilla – Bug 11108
Squeezecenter crash after Install or Upgrade. Sys reboot needed
Last modified: 2009-09-14 09:25:21 UTC
For some reason, squeezecenter and or squeezenetwork has stopped automatically updating duet controller, a lot of customers, that are on very old firmware and upgrade to 7.3.2, the initial connection crashes squeezecenter, with a windows error. The problem is usually resolved by simply starting squeezecenter and updating the controller. While this as being done, the duet controller is still on "connecting to squeezecenter"
Ben: What version of SC are the customers upgrading from when they see this error? Have you had any new reports in the last week or so?
i've been gone for the past 4 days, i'll let you know.
Verified the following versions update on Windows XP SP3 with no issues Verified SB3 and SBC/SBR update to latest firmware after SC install SB3 - Wired // SBC/SBR - Wireless ------------------------------------------------------------------- 6.5.4 > 7.3.2 = OK 7.0.0 > 7.3.2 = OK 7.0.1 > 7.3.2 = OK 7.1.0 > 7.3.2 = OK 7.2.X > 7.3.2 = OK 7.3.X > 7.3.2 = OK ------------------------------------------------------------------- re-assigning to QA pending further data from E4E
Customer that had the problem last night: new setup r2448 to r3993 Windows XP SP2 Wireless linksys G router Mcafee security center 8.0 virus scan 12.1 Comcast internet service intel centrino laptop "Squeezecenter has encountered a problem " windows error Customer continued to have struggling wireless connection problems between connecting to the receiver and his controller. One odd thing i did notice, the squeezeboxes that have this problem, have a defective color LED. Instead of a solid blue or solid green or yellow. It has "tints" of colors instead of changing. For example a customer will tell me its a green-yellow= yellow, green-blue=green, white-blue= blue, white-purple = white If you need additional information let me know
mcafee program was crashing squeezecenter. Is there anyway we could get documentation to add squeezecenter as an exception, if there is way.
More information on this problem. Customer tried to connect to squeezecenter, crash customer is running norton anti virus Is there any reason why its crashing during connection and not when squeezecenter is attempting to start?
Another crash OS: Windows XP SP3 Anti-Virus: Avast anti virus 4.8 home edition Squeezecenter: 7.3.2 customer advised Ambient weather by davis weather instruments program could cause a problem. Had a conflict with adobe reader before.
Ben: thank you for the reports, I'm testing each one as they come in. Keep up the good work
provided reference number receiver is yellow factory reset receiver, power cycled controller, choose player, receiver, flashing white, controller unable to connect, power cycled controller, connected, squeezecenter crashed, update, update failed, update, success OS: Windows XP SP2 Anti-Virus: Norton internet security 2006 Squeezecenter: 7.3.2 - 24695 PC type: Desktop Wireless/Wired: Wireless Forgot to get his pre-firmware. I wish there was some way of looking at what there backup firmware is on the controller since a firmware downgrade does accesses this.
New customer, first time connecting OS: Windows XP SP3 Firmware: 7.3.2 r3993 / 58 , no upgrade needed Squeezebox: Duet Anti-Virus: Bit-Defender Total Security 2009 Squeezecenter: 7.3.2 - 24695 no other conflicts on computer.
Same customer as above OS: Windows Vista Firmware: 7.3.2 r3993 / 58 , no upgrade needed Squeezebox: Duet Anti-Virus: Bit-Defender Total Security 2009 Squeezecenter: 7.3.2 - 24695 no other conflicts on computer. It seems after even allowing through the messages and the proper ports are allowed, it's still crashing. Any relation to SQL being blocked by the many anti viruses listed here?
existing customer OS: Windows Vista Home premium 32-bit Anti-Virus: Windows Liveone Care Squeezecenter: 7.3.2 - 24695
This is a new one, but completely related. Another customer with the same problem, but on a mac! OS: MAC OS 10.5.6 No anti-virus / no VPN customer tried to connect wired and worked with no problems customer disconnects ethernet cable, performs a factory reset on duet, receiver goes white, controller fails to connect, power cycled the controller multiple times, but when going to choose player, no player. customer then checks the squeezecenter access, stuck and refuses to connect. restarts squeezecenter, choose player, receiver appears, connects with no problem
OS: Windows XP SP3 Firewall: Windows firewall Anti-Virus: Symantec corperate edition 10.1 Squeezebox type: Duet / Wireless setup Squeezecenter: 7.3.2 Computer Wireless No firmware update needed customer was connected to squeezenetwork, switched, crash, restarted squeezecenter, connected
Error from windows: "Squeezecenter service has stopped working." Windows will close program and let you know when a solution is available. Steps to get to get the message: choose player was missing receiver, receiver light was off, returned receiver to a slow blinking red, player showed with last 6 digits of mac, chose that, update, continued, stuck at blinking white, squeezecenter crashed, started squeezecenter, update on receiver finished, controller stuck on updating squeezebox firmware. OS: Vista 64-bit SP1 Firmware Upgrade: 7.01 r2448 -> 7.3 r3993 Anti-Virus: Use to have Trend Micro, uninstalled before call began VPN: No VPN Bit torrent: N/A
Windows XP SP3 Mozilla firefox Norton Systemworks no P2P software Zone alarm Squeezecenter 7.3.2
it's still happening with new customers. Instead of a crash error squeezecenter freezes their PC. Sometimes they can go into task manager and end squeezecenter or they have to restart their PC
(In reply to comment #17) > it's still happening with new customers. Instead of a crash error squeezecenter > freezes their PC. Sometimes they can go into task manager and end squeezecenter > or they have to restart their PC Ben: With 7.3.3 what customer may be seeing is a behavior of Scanner stalling out. When you have a customer with this this error, verify if Scanner.EXE is running and what % CPU load it has. Vista users may need to enable 'show processes from all users' to see scanner.exe
Ben - this looks like a collection of various bugs. In order to make any sense out of it, we need - verbatim error messages, plus where they come from (browser, player, Windows...) - log files - details whether "it crashing" refers to the player, squeezecenter, Windows, network connectivity etc. Some of the issues due to McAfee and Symantec/Norton are known issues.
There is no longer an error message. The old message was from windows telling me Squeezecenter has crashed and will let the user know if there are any solutions. what specific log files? windows? squeezecenter? the freezing or crashing happens only with the duet the fact that this happened on a mac with no anti virus makes me think it is something else. I will check task manager when it happens again.
Adding time worked info
7.4 will solve most of these issues.