Bugzilla – Bug 10381
Devices fails to update firmware via SN & Wireless
Last modified: 2009-09-08 09:13:06 UTC
We have reports from multiple sources that people are experiencing issues updating firmware on Boom. Reports from Tier-1 support: customers are calling with their Booms out of the box, trying to update the firmware but it fails. They try multiple times with no success. (I have no more details on these-- customers returned Boom to store.) Reports from Software meeting: Seth saw this first hand on his Boom. Mickey has heard of this apocryphally.
QA has seen this as well, if the boom is left to re-try the 2 or 2, it will attempt to update many times, at some point (5 attempts for me) it will succeed and be fine from that point forward.
So these people start of with fw 18 then get fw 30 (1 of 2) and then the final fw (2 of 2), correct? And if there is an issue it's always the second step i.e. 2 of 2 which fails several times until it's successful, but never the first step? Could it be that despite the fact that the display reads (2 of 2) fw 30 is served again for whatever reason?
Feilix: When QA first saw this, we got 2 of 2 repeating it's self, I checked the Boom by breaking out of the FW upgrade and saw that boom was at 30.
James: You've reassigned this bug to me (from Andy, I think) and set the Target Milestone to 'Hotfix'. What was your intension?
Felix/Andy: I don't know what my intention was, who should this be assigned to? What kinds of tests or logs would be helpful?
I'm confused as to the actual steps to reproduce this bug.
Load FW 18 onto a boom Factory Reset the boom Verify MAC is not registered on SN Walk through initial setup, connecting boom to SN Watch firmware upgrade process repeat if no errors found I have seen the problem on wireless connection more then on wired connection It is very intermittent
Is the following Incident related to this bug? Is there anything we can do (what information to collect, etc.)? Incident: 090606-002318 Problem description: 1. When SB Boom is WIRELESS and prompted to do a FW update, when connecting to SN, it gets to "Update 2 of 2" and then the progress bar stops. Left it for over an hour, but the progress bar does not continue. Holding down the power button resets the Boom, and it then diplays the message "update failed: bad state". 2. When the Boom is WIRED there is no problem updating. 3. There is no problem "updating" the FW, wired or wireless, when connecting to SC. 4. Now Boom is already connected to SN. A new FW is being pushed by SN. Same issue. Cust recently purchased SB Boom from Amazon UK. exhibited this behaviour since day 1. Cust lives in Germany. No problems using SC or SN after doing the FW update. SC 7.2.1. Cannot update to 7.3.3 as cust is using a custom Linux build (unraid) and apparently only 7.2.1 will work well at the time being. Cust feels he shouldn't need to update SC - updating should work properly. The router is Deutsche Telekom speedport w700v. The router has the latest firmware - 3.29 SSID broadcast is normally off. tried with SSID broadcast On, but it still fails. MAC Address Filtering is On.
Created attachment 5464 [details] SqueezeCenter 7.2.1 server.log
See attached log, there are a few errors in there that may point to a Network issue when wireless.
Comment 8, point 3 suggests an issue with the network in general or SN I think.
Hi, I originally thought this problem only occurs when I attempt to re-connect to the Squeezenetwork from Squeezecentre over a wireless network due to a mismatch between firmware versions. However, with the recent upgrade to the SN firmware, I woke up to find that the Boom was attempting to download and update the latest Squeezenetwork firmware - and failed again. Please bear in mind that the Boom hasn't been connected to Squeezecenter for a number of weeks (due to this firmware issue!). Therefore, whenever the Boom firmware is updated through wireless, it fails. It works perfectly when hard wired (LAN connection). Also, when I connect to SC and "downgrade" the firmware, it works fine. Only on upgrades does the issue appear. When the firmware fails the Boom is effectively useless until I physically plug it in to my network and perform the firmware upgrade. Here is a link to a posting on the slim server forums:- http://forums.slimdevices.com/showthread.php?t=64147 Any diagnostic help that I can provide, please shout as I'll be very happy to solve this! Matt.
*** Bug 13561 has been marked as a duplicate of this bug. ***