Bug 10256 - Rhapsody Playback Issues
: Rhapsody Playback Issues
Status: CLOSED FIXED
Product: MySqueezebox.com
Classification: Unclassified
Component: Rhapsody
: Prod
: PC Windows XP
: -- major with 5 votes (vote)
: Hotfix
Assigned To: Andy Grundman
:
Depends on:
Blocks:
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Reported: 2008-12-09 08:07 UTC by FredFredrickson
Modified: 2009-05-06 07:08 UTC (History)
7 users (show)

See Also:
Category: ---


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Description FredFredrickson 2008-12-09 08:07:40 UTC
While using Rhapsody and Squeezecenter 7.3, in conjunction with at least - Squeezebox duet, (but probably not limited to that, may occur in other hardware, I don't know), I experience the following:

-Rhapsody tracks often times stop in the middle of songs. 

-Rhapsody channels often stop during or between songs - especially while synced.

-Rhapsody tracks take a fair amount of time to sync, and don't do it well. Often times leaving behind one player.

-If a Rhapsody playlist or channel stops during a song, it will not restart until you click "next." 

I've done a network test on both my players, they both look good.
Comment 1 James Richardson 2008-12-09 09:26:11 UTC
Fred: Do you have your players Synced?
Comment 2 FredFredrickson 2008-12-09 09:35:46 UTC
(In reply to comment #1)
> Fred: Do you have your players Synced?
> 

James, It happens when not synced, but it happens more commonly while synced.
Comment 3 y360 2008-12-09 10:47:53 UTC
Indeed after the recent SN & firmware 120 upgrade I've encountered several cases of Rhapsody unexpectedly stopping in mid-track.
This is with a single player, no sync involved. I'll try to get a debug log.
Similar incidents reported in the forums
Comment 4 Andy Grundman 2008-12-10 12:28:29 UTC
BTW there is nothing we can do to fix this bug... it is a Rhapsody problem.
Comment 5 howard passman 2008-12-10 13:04:17 UTC
Andy,

I take this to mean that we won't be able to get Rhapsody on our SB's and if that is the only way we listen to Rhapsody, we should cancel our subscription.

Howard
Comment 6 Andy Grundman 2008-12-10 13:21:27 UTC
Not at all, I am merely saying that the problem is a software/scalability issue on the Rhapsody side.  Last I heard they plan to roll out a fix for this tomorrow.
Comment 7 Walker LaRon 2008-12-16 16:58:29 UTC
Ticket #081122-000170

Another customer is still experiencing this issue.  Also, I actually have this happen to me at home and here in the office, which seems to be fairly common now.  

Any word on when Rhapsody is to upgrade to improve this reliability issue?
Comment 8 Andy Grundman 2008-12-16 17:25:06 UTC
No word yet.
Comment 9 Walker LaRon 2008-12-17 13:48:03 UTC
Ticket Reference: 081209-004146
Another customer with the same issue.

Thanks again Andy..

LaRon
Comment 10 Andy Grundman 2008-12-17 14:52:16 UTC
Rhapsody rolled out their update last night.
Comment 11 K. David Cadieu 2008-12-21 13:09:59 UTC
Experiencing same issues - unable to play Rhapsody playlists or even albums continuously. Play stops after as few as two songs. 
Comment 12 dbradley 2009-01-04 18:41:15 UTC
(In reply to comment #11)
> Experiencing same issues - unable to play Rhapsody playlists or even albums
> continuously. Play stops after as few as two songs. 
> 

Not sure this is exactly the same bug.  I have one Squeezebox Duet and one Squeezebox Receiver (SBR).  Before today I had a free account at Rhapsody, and could play it at both SBRs.  Today I signed up for "On the Go" account.  Now all of a sudden, one SBR doesn't work.  Says "...not a valid session id...Invalid playback session. A max of three streams are allowed at one time."  The other SBR plays fine.  Among many of other things, I've also done a factory reset of the controller and the faulty SBR; problem remains.  Doesn't matter if they are synced or not.

Please let me know if this is a different but and I'll open an new report.
Regards,
~dbinfl~
Comment 13 Nick Ford 2009-04-12 20:32:00 UTC
As above, I get the same message on a single SB. "...not a valid session
id...Invalid playback session. A max of three streams are allowed at one time."
Comment 14 James Richardson 2009-05-06 07:08:16 UTC
This bug has been fixed in the latest release of SqueezeNetwork!

If you are still experiencing this problem, feel free to reopen the bug with your new comments and we'll have another look.