Bugzilla – Bug 10220
Extras menu gets wedged
Last modified: 2009-10-07 16:31:21 UTC
Sometimes my Controller gets into a state where it hangs when trying to drill down into anything under Extras. I typically notice this when trying to drill down to Podcasts, but it seems to affect anything under Extras. The symptom is it just sits there with the spinning ">" forever. The home button, or back arrow twice, will get out of it and the Controller otherwise remains functional, but once it's in that state the only thing that will restore the Extras to working right is restarting SC AFAICT. I can't reproduce this at will but it does happen frequently. This problem only affects the Controller -- using the IR remote I can drill down into Extras just fine. I've experienced this in 7.2, 7.2.1, and now the 7.3 nightly. I've also noticed (don't know if it's related or not) that the RSS feeds under Extras -> Information Browser sometimes go missing (the menu is empty) until I kick SC.
What version of Firmware is on your SBC and what player is is connected to
Current firmware on both SBCs is 7.2r3191. I've had the problem with earlier firmware revs as well. Problem is exhibited when controlling any of my players (I have a Boom, two SB2s and a Receiver). Neither controller is currently exhibiting the problem; I'll update the bug when I have it again. In the mean time, is there any logging you'd like me to enable?
John: No logging really, just a reproducible case. Once you have a set of instructions that can be followed that will repo this, assign the bug back to me.
I have been corresponding with John in a Right Now ticket, but have yet to reproduce this issue. I will keep an eye out on this bug and will try to repro the issue as well when you get the instructions on here.
Julius- has the customer upgraded to 7.4? Does he still have the issue?
I'm running 7.3.4. I can update the ticket after I move to 7.4.