| Reference # |
| 080823-001496 | |
|
|
| Assigned To |
SMS
Supervisors
Daniel
Evans | |
| Product |
Logitech
Wireless Music
Systems
Squeezebox
Duet | |
| Disposition |
Software
SqueezeCenter
Server
fails to start | |
|
|
|
|
|
| Date Created |
| 08/22/2008
05:25 PM | |
| Initial Response |
| 08/22/2008
05:25 PM | |
| Last Updated |
| 08/26/2008
03:21 PM | |
|
| Customer SmartSense |
| 0 (on -3 to +3
scale) | |
| Staff SmartSense |
| +1 (on -3 to
+3 scale) | |
|
| Updated Software Ver |
| x.x.xx | |
|
|
|
|
|
|
|
|
| Inquiry Type |
| Technical
Support | | |
|
| SqueezeCenter stuck at
'starting' |
|
| Discussion Thread |
| Response (Daniel Evans) |
08/26/2008 03:21 PM |
Leopoldo,
Thank you for the additional log
file. We are investigating this issue as best we can. I see
you have added yourself to the CC list of the bug entry. You
will see the process as it progresses. We hope to have more
news shortly.
In the meantime, do you want to revert
back to 7.0.1?
Let me know.
--Daniel |
| Customer (leopoldo Malvezzi) |
08/25/2008 03:44 PM |
I am sending log
unzipped
==================== application File
Attachment ====================
Squeezecenter.log, 10413
bytes, added to incident |
| Response (Anoop Mehta) |
08/25/2008 03:17 PM |
Leopoldo,
Below is a link to the bug.
https://bugs-archive.lyrion.org/show_bug.cgi?id=9284
Feel
free to add yourself to the CC list so that you get emails
whenever the bug is updated.
Also feel free to comment
on the bug with your specs. |
| Note (Anoop Mehta) |
08/25/2008 03:17 PM |
vista Ultimate.
Windows 32 bit.
SP
1. |
| Customer (leopoldo Malvezzi) |
08/25/2008 11:43 AM |
Seems to find an empty
database..
From: Logitech Customer Support
[mailto:[email protected]]
SENT: Monday, August 25, 2008 2:15 PM
TO: [email protected]
SUBJECT:
SqueezeCenter stuck at 'starting' [Incident:
080823-001496]
Recently you requested
personal assistance from our on-line support center. Below is
a summary of your request and our response.
We will
assume your issue has been resolved if we do not hear from you
within 120 hours.
Thank you for allowing us to be of
service to you.
To update this question by email,
please reply to this message. Because your reply will be
automatically processed, you MUST enter your reply in the
space below. Text entered into any other part of this message
will be discarded.
[===> Please enter your reply
below this line <===]
[===> Please enter your
reply above this line <===]
To update your question
from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3136493&p_created=1219451118)
BRIEF SUMMARY
SqueezeCenter stuck at
'starting'
DISCUSSION THREAD
RESPONSE (DANIEL E.)
08/25/2008 11:15 AM
Leopoldo,
Something is causing
your server to crash it seems. What I'd like to try is running
the server manually and capture error data to see if we
can see what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the scanner
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we
find.
--
Regards,
Daniel Evans
Product Support
Supervisor
Logitech Squeezebox Support
Phone:
+1-877-887-8889 (toll-free)
Phone: +1-646-454-3237
(international)
CUSTOMER (LEOPOLDO MALVEZZI) 08/22/2008
10:14 PM
All required processes performed, still does not
launch.
Noticed a single machine beep a few seconds
after the squeezecenter is started. The process then stops
moving forward and the program never launches
What
now?
lm
RESPONSE (TYLER) 08/22/2008 05:25 PM
Leo,
To perform a clean install follow the steps
below.
1. Open Control Panel, then open "Programs and
Features"
2. Scroll down to SlimServer, select it and
click "Uninstall"
3. Restart Windows
4. Go to
C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on "End Process" at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. If a clean installation doesn't resolve this issue,
you'll need to configure Windows Live One Care.
Within
your antivirus software, create exceptions for the following
processes:
- SQUEEZ~1.exe
- SqueezeTray.exe
-
mysqld.exe
- scanner.exe
Within your firewall
software, open the following ports:
- 3483 (TCP)
Squeezecenter Control
- 3483 (UDP) Squeezecenter
Discovery
- 9000 (TCP) Squeezecenter Web
Let me know
how that goes.
Regards,
Tyler, Logitech Support
QUESTION REFERENCE #080823-001496
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox Duet
DATE CREATED:
08/22/2008 05:25 PM
LAST UPDATED: 08/25/2008 11:15 AM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE: SlimServer
VERSION:
xx.x.x
==================== application File Attachment
====================
Squeezecenter.rar, 1485 bytes, added
to incident |
| Response (Daniel Evans) |
08/25/2008 11:15 AM |
Leopoldo,
Something is causing your server to
crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the following:
Windows
Vista
1. Make sure SqueezeCenter is stopped.
Right-click on the Squeezetray icon in the system tray and
select "Stop SqueezeCenter".
2. On your PC, open a DOS
window. To do this go to Start > All Programs >
Accessories > Command Prompt.
3. In the DOS box,
change directories to the SqueezeCenter install directory, in
particular where the server executable is. The default is
C:\Program Files\SqueezeCenter\Server. To change to this
folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the scanner
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we
find.
--
Regards,
Daniel Evans
Product Support
Supervisor
Logitech Squeezebox Support
Phone:
+1-877-887-8889 (toll-free)
Phone: +1-646-454-3237
(international) |
| Note (Tyler Olsen) |
08/25/2008 10:53 AM |
CUSTOMER COMMENTS
- when SC is attempting to
start, there's a tone comes from the internal speaker on the
computer, indicating an error
- I've configured the
exceptions and opened the ports and SC still won't
start
- escalated |
| Customer (leopoldo Malvezzi) |
08/22/2008 10:14 PM |
All required processes performed, still does not
launch.
Noticed a single machine beep a few seconds
after the squeezecenter is started. The process then stops
moving forward and the program never launches
What
now?
lm |
| Note (Tyler Olsen) |
08/22/2008 05:28 PM |
PROBLEM - SC - stuck at 'starting' since upgrade to
7.1
NOTES
- Vista
- Windows Live OneCare internet
security
- customer previously had SC installed, but not
sure of which version
- SC was working fine win window live
OneCare
TROUBLESHOOTING
- advised customer on
process for clean install
- advised customer on settings
to configure windows live onecare, if issue not resolved with
clean install |
| Response (Tyler Olsen) |
08/22/2008 05:25 PM |
Leo,
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. If a clean installation doesn't resolve this issue,
you'll need to configure Windows Live One Care.
Within
your antivirus software, create exceptions for the following
processes:
- SQUEEZ~1.exe
- SqueezeTray.exe
-
mysqld.exe
- scanner.exe
Within your firewall
software, open the following ports:
- 3483 (TCP)
Squeezecenter Control
- 3483 (UDP) Squeezecenter
Discovery
- 9000 (TCP) Squeezecenter Web
Let me know
how that goes.
Regards,
Tyler, Logitech
Support | |
|
| Primary Contact |
| First Name: |
leopoldo |
| Last Name: |
Malvezzi |
| First Name (furigana): |
|
| Last Name (furigana): |
|
| Organization: |
|
| Organization Name (furigana): |
|
| Login: |
[email protected] |
| Password: |
****** |
| Title: |
|
| Contact Type: |
|
| Email: |
[email protected] |
| Email - Alternate #1: |
|
| Email - Alternate #2: |
|
| Office Phone: |
305-735-2303 |
| Mobile Phone: |
305-491-2017 |
| Fax: |
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| Assistant Phone: |
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| Home Phone: |
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| Street |
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| City |
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| State/Province |
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| Postal Code |
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| Country |
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| Additional Information |
| Operating System: |
Windows XP | |
|
| File Attachments |
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