| Reference # |
| 080823-000084 | |
|
|
| Assigned To |
SMS
Devices
Anoop Mehta | |
| Product |
Logitech
Wireless Music
Systems
Squeezebox
Duet | |
| Disposition |
Software
SqueezeCenter
Server
fails to start | |
|
|
|
|
|
| Date Created |
| 08/22/2008
10:29 AM | |
| Initial Response |
| 08/25/2008
11:17 AM | |
| Last Updated |
| 08/25/2008
01:55 PM | |
|
| Customer SmartSense |
| 0 (on -3 to +3
scale) | |
| Staff SmartSense |
| 0 (on -3 to +3
scale) | |
|
| Updated Software Ver |
| x.x.xx | |
|
|
|
|
|
|
|
|
| Inquiry Type |
| Technical
Support | | |
|
| Server fails to start |
|
| Discussion Thread |
| Response (Anoop Mehta) |
08/25/2008 01:55 PM |
Bill,
We have created a bug for this issue.
Could you please add yourself to the CC list of the
bug so that you get emails whenever the bug is updated.
Also please comment on the bug with your Service Pack
version # and your OS type (home, enterprise...)
Below
is a link to the bug.
https://bugs-archive.lyrion.org/show_bug.cgi?id=9284 |
| Response (Anoop Mehta) |
08/25/2008 12:38 PM |
Bill,
After looking at your logfile it seems
as though there is something going on with your MYSQL
database.
We have a couple of other customers having
this same issue.
We are trying to gather as much info
from each customer and compare what the issue might be.
Can you please try the steps
below?
Something is causing your server to crash it
seems. What I'd like to try is running the server manually and
capture error data to see if we
can see what's causing the
crash. Try the following:
Windows Vista
1.
Make sure SqueezeCenter is stopped. Right-click on the
Squeezetray icon in the system tray and select "Stop
SqueezeCenter".
2. On your PC, open a DOS window. To
do this go to Start > All Programs > Accessories >
Command Prompt.
3. In the DOS box, change directories
to the SqueezeCenter install directory, in particular where
the server executable is. The default is C:\Program
Files\SqueezeCenter\Server. To change to this folder, type in:
(each line is completed by pressing ENTER)
cd
\
cd Program Files
cd SqueezeCenter
cd
server
4. Next, type in:
SqueezeCenter.exe
--debug server --logfile=C:\Squeezecenter.log
This
starts the scanner manually with text output sent to a file.
If it hits an error, the log will reflect it.
5.
Lastly, can you email that log file to me? (it may be best to
compress the log into a zip file, if you can.)
Once we
receive the file we will review the log, and let you know what
we find. |
| Note (Agustin Alanis) |
08/25/2008 12:07 PM |
agent notes
anoop provided me with another
email address |
| Note (Agustin Alanis) |
08/25/2008 12:05 PM |
customer comments
can not reply to Anoop's
email |
| Response (Anoop Mehta) |
08/25/2008 11:17 AM |
Can you try the following:
Windows
XP
1. Click on Start > Control Panels >
Administrative Tools > Event Viewer
2. In the opened
Event Viewer box, click "Applications" on the left side. This
will display all application events on the right
side.
3. Under the Action menu, click "Save Log File
As..." and save the file someplace you'll know where to find
it. (keep the file type as .EVT)
Lastly...
4.
E-mail that log file to me here.
Windows
Vista
1. Open the Event Viewer by clicking the Window
button > Control Panels > Administrative Tools >
Event Viewer
2. Next, look on the left side and if
"Windows Logs" is not expanded double-click on it. You should
see five sub-headings, the first of which is "Application".
3. Click on "Application". This will display all
system messages for applications in the middle window.
4. Next, click on Action at the top (the menu bar) and
select "Save Events As..."
5. Give the log file a name
and click "Save". (be sure to save it in a location you'll be
able to find later.)
Lastly...
6. E-mail that
log file to me here.
That will hopefully shed some
light on what is causing your server to crash. |
| Note (Tyler Olsen) |
08/25/2008 10:57 AM |
CUSTOMER COMMENTS
- I've downloaded and run the
Mcaffe uninstaller utility, and SC still gets stuck at
'starting'
- I need to talk with level 2
-
escalated |
| Note (Agustin Alanis) |
08/22/2008 10:29 AM |
customer comments (Bill)
SB classic
Vista
ultima system
SC states "starting" but never really
starts.
agent notes
verify content filtering
program
- McAfee security center 8.1
- assisted with
turning off firewall and anti-spyware
- Spyware Doctor
- turn off
try openins SC
- same results
manually
enter "localhost:9000"
- same results
manually enter
127.0.0.1:9000
- same results
uninstall SC 7.0.1
-
deleted both SC and SS folders
re-installing 7.1
-
running it from server this time not saving to desktop
same
results
reboot system
recommending he uninstall
McAfee
customer is requesting we escalating to Tier
2 | |
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| Primary Contact |
| First Name: |
Bill |
| Last Name: |
Yeast |
| First Name (furigana): |
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| Last Name (furigana): |
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| Organization: |
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| Organization Name (furigana): |
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| Login: |
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| Password: |
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| Title: |
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| Contact Type: |
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| Email: |
[email protected] |
| Email - Alternate #1: |
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| Email - Alternate #2: |
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| Office Phone: |
415-381-9632 |
| Mobile Phone: |
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| Fax: |
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| Assistant Phone: |
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| Home Phone: |
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| Street |
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| City |
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| State/Province |
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| Postal Code |
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| Country |
United States |
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| Additional Information |
| Operating System: |
Windows Vista | | |