| Reference # |
| 080819-001865 | |
|
|
| Assigned To |
SMS
Devices
Anoop Mehta | |
| Product |
Logitech
Wireless Music
Systems
SqueezeCenter | |
| Disposition |
Software
SlimTray.exe
Error
messages | |
|
|
|
|
|
| Date Created |
| 08/18/2008
06:58 PM | |
| Initial Response |
| 08/19/2008
01:30 PM | |
| Last Updated |
| 08/26/2008
05:15 PM | |
|
| Customer SmartSense |
| 0 (on -3 to +3
scale) | |
| Staff SmartSense |
| 0 (on -3 to +3
scale) | |
|
| Updated Software Ver |
| x.x.xx | |
|
|
|
|
|
|
|
|
| Inquiry Type |
| Technical
Support | | |
|
| Help- SC not starting |
|
| Discussion Thread |
| Customer (pete goonis) |
08/26/2008 05:15 PM |
| Yes I'm the administrator of this computer and the
only user. I just disabled Windows Defender with no
luck. |
| Response (Anoop Mehta) |
08/26/2008 05:00 PM |
Pete,
I did not receive an email from you.
Can you please resend it. |
| Customer (pete goonis) |
08/26/2008 04:43 PM |
==================== text File Attachment
====================
Attachment 2.txt, 131934 bytes, added
to incident |
| Response (Anoop Mehta) |
08/26/2008 12:14 PM |
Pete,
Are you an administrator of this
computer?
How many users are on this computer? |
| Customer (pete goonis) |
08/25/2008 05:28 PM |
C:\Program
Files\SqueezeCenter\server>SqueezeCenter.exe --debug server
--logfile
=C:\Squeezecenter.log
Use of
uninitialized value in transliteration (tr///) at /
ezeCenter\server\squeezecenter.exe>File/Spec/Win32.pm
line 103.
Use of uninitialized value in pattern match
(m//) at /
enter\server\squeezecenter.exe>File/Spec/Win32.pm
line 105.
Can't open C:\Squeezecenter.log (Permission
denied) at C:\Program
Files\SqueezeC
enter\server\CPAN/Log/Log4perl/Appender/File.pm
line 87, <DATA> line 164.
(in cleanup) Can't open
\cookies.dat: Permission denied at /
Files\SqueezeCenter\server\squeezecenter.exe>HTTP/Cookies.pm
line 409, <DATA> li
ne 164 during global
destruction.
C:\Program
Files\SqueezeCenter\server> |
| Response (Anoop Mehta) |
08/25/2008 01:02 PM |
Something is causing your server to crash it seems.
What I'd like to try is running the server manually and
capture error data to see if we
can see what's causing the
crash. Try the following:
Windows XP
1. Make
sure SqueezeCenter is stopped. Right-click on the Squeezetray
icon in the system tray and select "Stop SqueezeCenter".
2. On your PC, open a DOS window. To do this go to
Start > Programs > Accessories > Command
Prompt.
3. In the DOS box, change directories to the
SqueezeCenter install directory, in particular where the
server executable is. The default is C:\Program
Files\SqueezeCenter\Server. To change to this folder, type in:
(each line is completed by pressing ENTER)
cd
\
cd Program Files
cd SqueezeCenter
cd
server
4. Next, type in:
SqueezeCenter.exe
--debug server --logfile=C:\Squeezecenter.log
This
starts the scanner manually with text output sent to a file.
If it hits an error, the log will reflect it.
5.
Lastly, can you email that log file to me? (it may be best to
compress the log into a zip file, if you can.)
Once we
receive the file we will review the log, and let you know what
we find.
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the scanner
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find. |
| Customer (pete goonis) |
08/22/2008 05:57 PM |
File sent. Thanks
====================
application File Attachment ====================
event log
file.evtx, 69632 bytes, added to incident |
| Response (Anoop Mehta) |
08/22/2008 04:02 PM |
Can you try the following:
Windows
XP
1. Click on Start > Control Panels >
Administrative Tools > Event Viewer
2. In the opened
Event Viewer box, click "Applications" on the left side. This
will display all application events on the right
side.
3. Under the Action menu, click "Save Log File
As..." and save the file someplace you'll know where to find
it. (keep the file type as .EVT)
Lastly...
4.
E-mail that log file to me here.
Windows
Vista
1. Open the Event Viewer by clicking the Window
button > Control Panels > Administrative Tools >
Event Viewer
2. Next, look on the left side and if
"Windows Logs" is not expanded double-click on it. You should
see five sub-headings, the first of which is "Application".
3. Click on "Application". This will display all
system messages for applications in the middle window.
4. Next, click on Action at the top (the menu bar) and
select "Save Events As..."
5. Give the log file a name
and click "Save". (be sure to save it in a location you'll be
able to find later.)
Lastly...
6. E-mail that
log file to me here.
That will hopefully shed some
light on what is causing your server to crash. |
| Customer (pete goonis) |
08/22/2008 03:43 PM |
In a message dated 8/22/2008 4:21:23 P.M. Mountain
Daylight Time, [email protected]
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
OK, I did that and now SC tray
said's "squeezecenter stopped" even after I start it.
To update your question from our support site,
click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/22/2008
03:21 PM
Pete,
6.5 worked with Norton probably
because the exceptions were put in.
I noticed that you
put (lost subsciption) in the last email ....can you please
clarify this? By uninstalling you do not loose your
subscription.
What happens if you go to Start -->
all programs --> SqueezeCenter- --> SqueezeCenter
Startup options.
Select the option Start SqueezeCenter
when system boots.
Put in your username and password
if applicable and click next.
Restart your computer
and let me know if it still says SqueezeCenter Starting.
CUSTOMER (PETE GOONIS) 08/22/2008 02:58 PM
In a
message dated 8/22/2008 1:44:47 P.M. Mountain Daylight Time,
[email protected]
(mailto:[email protected])
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
I unstalled Norton 360 (lost my
subscription) and it did nothing to help, squeezecenter tray
just blinks and says "starting". Why did 6.5 have no problem
with Norton?
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/22/2008
12:43 PM
Pete,
Disabling Norton does absolutely
nothing.
Norton still leaves stuff running in the
background.
Can I please have you uninstall Norton and
see if that helps the situation?
CUSTOMER (PETE GOONIS)
08/21/2008 04:43 PM
In a message dated 8/21/2008 12:31:08
P.M. Mountain Daylight Time, [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) writes:
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
Yes, Norton 360 and I did disabled it be for
installing SC 7.1. Also I can reinstall Slimserver 6.5 and
everything is fine.
[===> Please enter your
reply below this line <===]
[===> Please enter
your reply above this line <===]
To update
your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/21/2008
11:30 AM
Pete,
Do you have any antivirus or
firewalls installed on your computer?
RESPONSE (CHRIS Q.)
08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you
for your response.
This issue is being escalated to our
second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) (mailto:[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) ) writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html))
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html))
(http://slimdevices.com/su_downloads.html))
(http://slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/21/2008 11:30 AM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
.
RESPONSE (ANOOP) 08/21/2008 11:30 AM
Pete,
Do
you have any antivirus or firewalls installed on your
computer?
RESPONSE (CHRIS Q.) 08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you for your
response.
This issue is being escalated to our second
tier support team.
Someone from there will be in contact
with you within 1 business day.
Thank you for your patience
and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/22/2008 12:43 PM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (ANOOP) 08/22/2008 12:43 PM
Pete,
Disabling Norton does absolutely nothing.
Norton still leaves stuff running in the background.
Can I please have you uninstall Norton and see if that
helps the situation?
CUSTOMER (PETE GOONIS) 08/21/2008
04:43 PM
In a message dated 8/21/2008 12:31:08 P.M.
Mountain Daylight Time, [email protected]
(mailto:[email protected])
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
Yes, Norton 360 and I did disabled it be for
installing SC 7.1. Also I can reinstall Slimserver 6.5 and
everything is fine.
[===> Please enter your
reply below this line <===]
[===> Please enter
your reply above this line <===]
To update
your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/21/2008
11:30 AM
Pete,
Do you have any antivirus or
firewalls installed on your computer?
RESPONSE (CHRIS Q.)
08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you
for your response.
This issue is being escalated to our
second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/21/2008 11:30 AM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (ANOOP) 08/21/2008 11:30 AM
Pete,
Do
you have any antivirus or firewalls installed on your
computer?
RESPONSE (CHRIS Q.) 08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you for your
response.
This issue is being escalated to our second
tier support team.
Someone from there will be in contact
with you within 1 business day.
Thank you for your patience
and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/22/2008 03:21 PM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
. |
| Response (Anoop Mehta) |
08/22/2008 03:21 PM |
Pete,
6.5 worked with Norton probably because
the exceptions were put in.
I noticed that you put
(lost subsciption) in the last email ....can you please
clarify this? By uninstalling you do not loose your
subscription.
What happens if you go to Start -->
all programs --> SqueezeCenter- --> SqueezeCenter
Startup options.
Select the option Start SqueezeCenter
when system boots.
Put in your username and password
if applicable and click next.
Restart your computer
and let me know if it still says SqueezeCenter Starting. |
| Customer (pete goonis) |
08/22/2008 02:58 PM |
In a message dated 8/22/2008 1:44:47 P.M. Mountain
Daylight Time, [email protected]
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
I unstalled Norton 360 (lost my
subscription) and it did nothing to help, squeezecenter tray
just blinks and says "starting". Why did 6.5 have no problem
with Norton?
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/22/2008
12:43 PM
Pete,
Disabling Norton does absolutely
nothing.
Norton still leaves stuff running in the
background.
Can I please have you uninstall Norton and
see if that helps the situation?
CUSTOMER (PETE GOONIS)
08/21/2008 04:43 PM
In a message dated 8/21/2008 12:31:08
P.M. Mountain Daylight Time, [email protected]
(mailto:[email protected])
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
Yes, Norton 360 and I did disabled it be for
installing SC 7.1. Also I can reinstall Slimserver 6.5 and
everything is fine.
[===> Please enter your
reply below this line <===]
[===> Please enter
your reply above this line <===]
To update
your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/21/2008
11:30 AM
Pete,
Do you have any antivirus or
firewalls installed on your computer?
RESPONSE (CHRIS Q.)
08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you
for your response.
This issue is being escalated to our
second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html)
(http://slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/21/2008 11:30 AM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (ANOOP) 08/21/2008 11:30 AM
Pete,
Do
you have any antivirus or firewalls installed on your
computer?
RESPONSE (CHRIS Q.) 08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you for your
response.
This issue is being escalated to our second
tier support team.
Someone from there will be in contact
with you within 1 business day.
Thank you for your patience
and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/22/2008 12:43 PM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
. |
| Response (Anoop Mehta) |
08/22/2008 12:43 PM |
Pete,
Disabling Norton does absolutely
nothing.
Norton still leaves stuff running in the
background.
Can I please have you uninstall Norton and
see if that helps the situation? |
| Customer (pete goonis) |
08/21/2008 04:43 PM |
In a message dated 8/21/2008 12:31:08 P.M. Mountain
Daylight Time, [email protected]
writes:
Recently you requested personal assistance
from our on-line support center. Below is a summary of your
request and our response.
We will assume your issue has
been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
Yes, Norton 360 and I did disabled it be for
installing SC 7.1. Also I can reinstall Slimserver 6.5 and
everything is fine.
[===> Please enter your
reply below this line <===]
[===> Please enter
your reply above this line <===]
To update
your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
BRIEF SUMMARY
Help- SC not starting
DISCUSSION THREAD
RESPONSE (ANOOP) 08/21/2008
11:30 AM
Pete,
Do you have any antivirus or
firewalls installed on your computer?
RESPONSE (CHRIS Q.)
08/20/2008 11:13 AM
Hello Mr.Goonis,
Thank you
for your response.
This issue is being escalated to our
second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (PETE GOONIS) 08/19/2008 06:43 PM
Sorry this don't work still will not open used 7.2,7.1,7.0
and no luck. I've read something about port 9000 being a
problem? In a message dated 8/18/2008 7:59:06 P.M. Mountain
Daylight Time, [email protected]
(mailto:[email protected])
writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119))
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
.
RESPONSE (CHRIS Q.) 08/19/2008 01:30 PM
Thank you
for contacting Logitech support. My name is Chris and I will
be happy to help you resolve any issue you are having with our
product today.
If it is more convenient, you may also call
our phone support line at 1-877-887-8889 Monday through Friday
from 9 am to 7pm PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
(http://slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (PETE GOONIS) 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer everything went
fine but after the
install I click on sqeezecenter and
nothing happens and SC tray on the bottom
just says
“sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
QUESTION REFERENCE #080819-001865
PRODUCT LEVEL 1:
Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: SqueezeCenter
DATE CREATED:
08/18/2008 06:58 PM
LAST UPDATED: 08/21/2008 11:30 AM
STATUS: Waiting
OPERATING SYSTEM: Windows XP
SLIM
SOFTWARE:
VERSION: xx.x.x
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
. |
| Response (Anoop Mehta) |
08/21/2008 11:30 AM |
Pete,
Do you have any antivirus or firewalls
installed on your computer? |
| Response (Chris Quintela) |
08/20/2008 11:13 AM |
Hello Mr.Goonis,
Thank you for your
response.
This issue is being escalated to our second
tier support team.
Someone from there will be in contact
with you within 1 business day.
Thank you for your patience
and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support |
| Customer (pete goonis) |
08/19/2008 06:43 PM |
Sorry this don't work still will not open used
7.2,7.1,7.0 and no luck. I've read something about port 9000
being a problem? In a message dated 8/18/2008 7:59:06 P.M.
Mountain Daylight Time, [email protected]
writes:
Your question has been received. You
should expect a response from us within 24 hours.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3122558&p_created=1219111119)
QUESTION REFERENCE #080819-001865
SUMMARY:
Help- SC not starting
DATE CREATED: 08/18/2008 06:58 PM
LAST UPDATED: 08/18/2008 06:58 PM
STATUS: Unresolved
OPERATING SYSTEM:
SLIM SOFTWARE:
VERSION: xx.x.x
DISCUSSION THREAD
CUSTOMER 08/18/2008 06:58 PM
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047))
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
It's
only a deal if it's where *you* want to go. Find your travel
deal HERE (http://information.travel.aol.com/deals?ncid=aoltrv00050000000047)
. |
| Response (Chris Quintela) |
08/19/2008 01:30 PM |
Thank you for contacting Logitech support. My name
is Chris and I will be happy to help you resolve any issue you
are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
I recommend a clean install of
SqueezeCenter.
To perform a clean install follow the steps
below.
1. Open Control Panels and click Add/Remove
Programs
2. Scroll down to SqueezeCenter and click
Uninstall SqueezeCenter
3. Restart your
computer
4. Delete the SqueezeCenter folder in
C:\Program Files
- Click on Start
- Click on My
Computer
- Click on C:\
- Click on the Program Files
folder
- Locate the SqueezeCenter folder and delete
it
5. Delete the SqueezeCenter data folder in
C:\Documents and Settings\All Users\Application Data
-
Click on Start
- Click on My Computer
- In the Address
bar at the top of the page, type the path above
- In the
Application Data folder, locate and delete the SqueezeCenter
folder
6. Download and reinstall SqueezeCenter from:
http://slimdevices.com/su_downloads.html
Once
SqueezeCenter finishes scanning your music library, verify
that everything is working by playing a file. You may need to
update your player once you get connected.
Let me know
how that goes.
You may just respond to this
email and it will notify me directly.
Best
regards,
Chris
Logitech Customer Support |
| Customer (pete goonis) |
08/18/2008 06:58 PM |
Hello,
I installed SC 7.1 on my Vista computer
everything went fine but after the
install I click on
sqeezecenter and nothing happens and SC tray on the bottom
just says “sqeezecenter starting” that’s
all.
**************It's only a deal if it's
where you want to go. Find your travel
deal here.
(http://information.travel.aol.com/deals?ncid=aoltrv00050000000047) | |
|
| Primary Contact |
| First Name: |
pete |
| Last Name: |
goonis |
| First Name (furigana): |
|
| Last Name (furigana): |
|
| Organization: |
|
| Organization Name (furigana): |
|
| Login: |
[email protected] |
| Password: |
****** |
| Title: |
|
| Contact Type: |
|
| Email: |
[email protected] |
| Email - Alternate #1: |
|
| Email - Alternate #2: |
|
| Office Phone: |
|
| Mobile Phone: |
|
| Fax: |
|
| Assistant Phone: |
|
| Home Phone: |
|
| Street |
|
| City |
|
| State/Province |
|
| Postal Code |
|
| Country |
|
|
|
| Additional Information |
| Operating System: |
Windows XP | |
|
| File Attachments |
|
| |