| Reference # |
| 080804-002239 | |
|
|
| Assigned To |
SMS
Supervisors
Daniel
Evans | |
| Product |
Logitech
Wireless Music
Systems
Squeezebox | |
| Disposition |
Software
SlimServer
Failure
to start | |
|
|
|
|
|
| Date Created |
| 08/04/2008
05:54 AM | |
| Initial Response |
| 08/04/2008
01:06 PM | |
| Last Updated |
| 08/26/2008
03:26 PM | |
|
| Customer SmartSense |
| 0 (on -3 to +3
scale) | |
| Staff SmartSense |
| +1 (on -3 to
+3 scale) | |
|
| Updated Software Ver |
| x.x.xx | |
|
|
|
|
|
|
|
|
|
|
| Inquiry Type |
| Technical
Support | | |
|
| slimcentre will not start in
vista just hands in starting computer gives an audible beep |
|
| Discussion Thread |
| Note (Daniel Evans) |
08/25/2008 05:16 PM |
opened bug 9284
https://bugs-archive.lyrion.org/show_bug.cgi?id=9284 |
| Response (Daniel Evans) |
08/25/2008 05:16 PM |
Gary,
We are investigating this issue and
trying to reproduce what you are seeing. So far without the
luck I wish we had.
Just wanted to let you know, I'm
continuing to research your issue. I'll be in contact
shortly.
Thanks for your
patience.
--
Regards,
Daniel Evans
Product
Support Supervisor
Logitech Squeezebox Support
Phone:
+1-877-887-8889 (toll-free)
Phone: +1-646-454-3237
(international) |
| Customer (Gary Musson) |
08/23/2008 02:27 AM |
Hi Anoop, UAC is already disabled. Cheers
Gary
----- Original Message ----
From: Logitech
Customer Support <[email protected]>
To:
[email protected];
[email protected]
Sent:
Friday, 22 August, 2008 9:43:00 PM
Subject: slimcentre will
not start in vista just hands in starting computer gives an
audible beep [Incident: 080804-002239]
Recently you
requested personal assistance from our on-line support center.
Below is a summary of your request and our response.
We
will assume your issue has been resolved if we do not hear
from you within 120 hours.
Thank you for allowing us to
be of service to you.
To update this question by email,
please reply to this message. Because your reply will be
automatically processed, you MUST enter your reply in the
space below. Text entered into any other part of this message
will be discarded.
[===> Please enter your reply
below this line <===]
[===> Please enter your
reply above this line <===]
To update your
question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/22/2008
01:43 PM
Gary,
I honestly understand your
frustrations here. I honestly am trying my best to get this
particular situtaion you have working.
Have you tried
to turn off the UAC control on your Vista
Machine?
Below are instructions on how to turn the UAC
controls off.
* Open the Control Panels, then click on
User Accounts
* Click on "Turn User Account Control On or
Off" (you may get a confirmation box-- click on
"continue")
* In the next box, uncheck the box to use User
Account Control and click OK
* Restart your computer and
try running SqueezeCenter.
CUSTOMER (GARY MUSSON)
08/22/2008 02:14 AM
Hi Anoop, I have been on holiday so
until today Friday 22/08/08 I have been unable to try your
request,downloaded the Norton uninstaller removed
Norton,reinstalled Squeezecenter and guess what!-yes the
system just gave a beep and the Squeezecenter hung in
starting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Exasperated,I am in exactly the same position as of 3 weeks
ago a totally inoperable useless system !!!!!!!!!!!!!!!! I
think this is bound for the bin,with relevant comments
made on web sites and I will buy a competitors more
expensive system that just will work. So to reiterate this is
NOT RESOLVED and my system still will not function !!!!!!!!!!!
Cheers Gary
----- Original Message ----
From:
Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
Sent: Friday, 22 August, 2008 9:45:13 AM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
We have not heard from you
concerning your request for support in the 120 hours since we
sent you a response. Consequently, we have changed the status
of your question to SOLVED.
To update this question by
email, please reply to this message. Because your reply will
be automatically processed, you MUST enter your reply in the
space below. Text entered into any other part of this message
will be discarded.
[===> Please enter your reply
below this line <===]
[===> Please enter your
reply above this line <===]
To update your
question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
QUESTION REFERENCE #080804-002239
SUMMARY:
slimcentre will not start in vista just hands in starting
computer gives an audible beep
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL
3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST
UPDATED: 08/22/2008 01:45 AM
STATUS: Solved
OPERATING
SYSTEM: Windows Vista
SLIM SOFTWARE: SlimServer
VERSION: 7.1.0
DISCUSSION THREAD
RESPONSE
(ANOOP) 08/14/2008 12:54 PM
Gary,
After looking at
your log...I am 100% certain this is a MYSQL issue.
Something is either causing MYSQL to not start or
something is blocking communication with MYSQL.
The
most common issue that causes this is Antivirus.
I
understand that you mentioned that you have uninstalled
Norton, but can I have you try to download a Norton
Uninstaller?
You can get it from Nortons page.
It will go through your system and uninstall all
instances of Norton that is on your computer.
Let me
know how this goes.
CUSTOMER (GARY MUSSON) 08/13/2008
03:44 PM
Hi Anoop, I did as requested here are the
results. Cheers Gary
----- Original Message
----
From: Logitech Customer Support <[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) ; [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
)
Sent: Wednesday, 13 August, 2008 10:55:13 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/13/2008
02:55 PM
Gary.
Something is causing your server
to crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident
RESPONSE (ANOOP) 08/11/2008 12:17 PM
Gary,
After looking at your logfile it only shows 1
fault. and that was of some other program on your computer.
Can you please start SqueezeCenter and then let it
crash and then send me the new log file?
RESPONSE (ANOOP)
08/08/2008 11:44 AM
Gary,
It is going to take me a
little bit to fully investigate this event file.
I
thank you for your patience.
QUESTION REFERENCE
#080804-002239
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL
2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST UPDATED:
08/13/2008 02:55 PM
STATUS: Waiting
OPERATING SYSTEM:
Windows Vista
SLIM SOFTWARE: SlimServer
VERSION:
7.1.0
==================== application File Attachment
====================
Squeezecenter.log, 895 bytes, added to
incident
RESPONSE (ANOOP) 08/13/2008 02:55 PM
Gary.
Something is causing your server to crash
it seems. What I'd like to try is running the server manually
and capture error data to see if we
can see what's causing
the crash. Try the following:
Windows
Vista
1. Make sure SqueezeCenter is stopped.
Right-click on the Squeezetray icon in the system tray and
select "Stop SqueezeCenter".
2. On your PC, open a DOS
window. To do this go to Start > All Programs >
Accessories > Command Prompt.
3. In the DOS box,
change directories to the SqueezeCenter install directory, in
particular where the server executable is. The default is
C:\Program Files\SqueezeCenter\Server. To change to this
folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident
RESPONSE (ANOOP) 08/14/2008 12:54 PM
Gary,
After looking at your log...I am 100% certain
this is a MYSQL issue.
Something is either causing
MYSQL to not start or something is blocking communication with
MYSQL.
The most common issue that causes this is
Antivirus.
I understand that you mentioned that you
have uninstalled Norton, but can I have you try to download a
Norton Uninstaller?
You can get it from Nortons page.
It will go through your system and uninstall all
instances of Norton that is on your computer.
Let me
know how this goes.
CUSTOMER (GARY MUSSON) 08/13/2008
03:44 PM
Hi Anoop, I did as requested here are the
results. Cheers Gary
----- Original Message
----
From: Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
; [email protected]
(mailto:[email protected])
Sent: Wednesday, 13 August, 2008 10:55:13 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/13/2008
02:55 PM
Gary.
Something is causing your server
to crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident
RESPONSE (ANOOP) 08/11/2008 12:17 PM
Gary,
After looking at your logfile it only shows 1
fault. and that was of some other program on your computer.
Can you please start SqueezeCenter and then let it
crash and then send me the new log file?
RESPONSE (ANOOP)
08/08/2008 11:44 AM
Gary,
It is going to take me a
little bit to fully investigate this event file.
I
thank you for your patience.
QUESTION REFERENCE
#080804-002239
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL
2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST UPDATED:
08/13/2008 02:55 PM
STATUS: Waiting
OPERATING SYSTEM:
Windows Vista
SLIM SOFTWARE: SlimServer
VERSION:
7.1.0
==================== application File Attachment
====================
Squeezecenter.log, 895 bytes, added to
incident
RESPONSE (ANOOP) 08/13/2008 02:55 PM
Gary.
Something is causing your server to crash
it seems. What I'd like to try is running the server manually
and capture error data to see if we
can see what's causing
the crash. Try the following:
Windows
Vista
1. Make sure SqueezeCenter is stopped.
Right-click on the Squeezetray icon in the system tray and
select "Stop SqueezeCenter".
2. On your PC, open a DOS
window. To do this go to Start > All Programs >
Accessories > Command Prompt.
3. In the DOS box,
change directories to the SqueezeCenter install directory, in
particular where the server executable is. The default is
C:\Program Files\SqueezeCenter\Server. To change to this
folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
QUESTION REFERENCE
#080804-002239
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL
2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST UPDATED:
08/22/2008 01:43 PM
STATUS: Waiting
OPERATING SYSTEM:
Windows Vista
SLIM SOFTWARE: SlimServer
VERSION:
7.1.0 |
| Response (Anoop Mehta) |
08/22/2008 01:43 PM |
Gary,
I honestly understand your frustrations
here. I honestly am trying my best to get this particular
situtaion you have working.
Have you tried to turn off
the UAC control on your Vista Machine?
Below are
instructions on how to turn the UAC controls off.
*
Open the Control Panels, then click on User Accounts
*
Click on "Turn User Account Control On or Off" (you may get a
confirmation box-- click on "continue")
* In the next box,
uncheck the box to use User Account Control and click OK
*
Restart your computer and try running SqueezeCenter. |
| Customer (Gary Musson) |
08/22/2008 02:14 AM |
Hi Anoop, I have been on holiday so until today
Friday 22/08/08 I have been unable to try your
request,downloaded the Norton uninstaller removed
Norton,reinstalled Squeezecenter and guess what!-yes the
system just gave a beep and the Squeezecenter hung in
starting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Exasperated,I am in exactly the same position as of 3 weeks
ago a totally inoperable useless system !!!!!!!!!!!!!!!! I
think this is bound for the bin,with relevant comments
made on web sites and I will buy a competitors more
expensive system that just will work. So to reiterate this is
NOT RESOLVED and my system still will not function !!!!!!!!!!!
Cheers Gary
----- Original Message ----
From:
Logitech Customer Support <[email protected]>
To:
[email protected]
Sent:
Friday, 22 August, 2008 9:45:13 AM
Subject: slimcentre will
not start in vista just hands in starting computer gives an
audible beep [Incident: 080804-002239]
We have not
heard from you concerning your request for support in the 120
hours since we sent you a response. Consequently, we have
changed the status of your question to SOLVED.
To
update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST
enter your reply in the space below. Text entered into any
other part of this message will be discarded.
[===>
Please enter your reply below this line
<===]
[===> Please enter your reply above this
line <===]
To update your question from our
support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
QUESTION REFERENCE #080804-002239
SUMMARY:
slimcentre will not start in vista just hands in starting
computer gives an audible beep
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL
3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST
UPDATED: 08/22/2008 01:45 AM
STATUS: Solved
OPERATING
SYSTEM: Windows Vista
SLIM SOFTWARE: SlimServer
VERSION: 7.1.0
DISCUSSION THREAD
RESPONSE
(ANOOP) 08/14/2008 12:54 PM
Gary,
After looking at
your log...I am 100% certain this is a MYSQL issue.
Something is either causing MYSQL to not start or
something is blocking communication with MYSQL.
The
most common issue that causes this is Antivirus.
I
understand that you mentioned that you have uninstalled
Norton, but can I have you try to download a Norton
Uninstaller?
You can get it from Nortons page.
It will go through your system and uninstall all
instances of Norton that is on your computer.
Let me
know how this goes.
CUSTOMER (GARY MUSSON) 08/13/2008
03:44 PM
Hi Anoop, I did as requested here are the
results. Cheers Gary
----- Original Message
----
From: Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
; [email protected]
(mailto:[email protected])
Sent: Wednesday, 13 August, 2008 10:55:13 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/13/2008
02:55 PM
Gary.
Something is causing your server
to crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident
RESPONSE (ANOOP) 08/11/2008 12:17 PM
Gary,
After looking at your logfile it only shows 1
fault. and that was of some other program on your computer.
Can you please start SqueezeCenter and then let it
crash and then send me the new log file?
RESPONSE (ANOOP)
08/08/2008 11:44 AM
Gary,
It is going to take me a
little bit to fully investigate this event file.
I
thank you for your patience.
QUESTION REFERENCE
#080804-002239
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL
2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST UPDATED:
08/13/2008 02:55 PM
STATUS: Waiting
OPERATING SYSTEM:
Windows Vista
SLIM SOFTWARE: SlimServer
VERSION:
7.1.0
==================== application File Attachment
====================
Squeezecenter.log, 895 bytes, added to
incident
RESPONSE (ANOOP) 08/13/2008 02:55 PM
Gary.
Something is causing your server to crash
it seems. What I'd like to try is running the server manually
and capture error data to see if we
can see what's causing
the crash. Try the following:
Windows
Vista
1. Make sure SqueezeCenter is stopped.
Right-click on the Squeezetray icon in the system tray and
select "Stop SqueezeCenter".
2. On your PC, open a DOS
window. To do this go to Start > All Programs >
Accessories > Command Prompt.
3. In the DOS box,
change directories to the SqueezeCenter install directory, in
particular where the server executable is. The default is
C:\Program Files\SqueezeCenter\Server. To change to this
folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident |
| Response (Anoop Mehta) |
08/14/2008 12:54 PM |
Gary,
After looking at your log...I am 100%
certain this is a MYSQL issue.
Something is either
causing MYSQL to not start or something is blocking
communication with MYSQL.
The most common issue that
causes this is Antivirus.
I understand that you
mentioned that you have uninstalled Norton, but can I have you
try to download a Norton Uninstaller?
You can get it
from Nortons page.
It will go through your system and
uninstall all instances of Norton that is on your computer.
Let me know how this goes. |
| Customer (Gary Musson) |
08/13/2008 03:44 PM |
Hi Anoop, I did as requested here are the results.
Cheers Gary
----- Original Message ----
From:
Logitech Customer Support <[email protected]>
To:
[email protected];
[email protected]
Sent:
Wednesday, 13 August, 2008 10:55:13 PM
Subject: slimcentre
will not start in vista just hands in starting computer gives
an audible beep [Incident: 080804-002239]
Recently
you requested personal assistance from our on-line support
center. Below is a summary of your request and our
response.
We will assume your issue has been resolved
if we do not hear from you within 120 hours.
Thank you
for allowing us to be of service to you.
To update this
question by email, please reply to this message. Because your
reply will be automatically processed, you MUST enter your
reply in the space below. Text entered into any other part of
this message will be discarded.
[===> Please enter
your reply below this line <===]
[===> Please
enter your reply above this line <===]
To
update your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/13/2008
02:55 PM
Gary.
Something is causing your server
to crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find.
RESPONSE
(ANOOP) 08/13/2008 02:06 PM
Gary,
I am going to
have my boss take a look at this ticket as I hate to leave you
waiting without a working system.
I appreciate your
patience and promise you that I am working hard on this issue.
I will get back in contact with you once my boss takes
a look at this ticket.
CUSTOMER (GARY MUSSON) 08/13/2008
01:28 AM
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident
CUSTOMER (GARY MUSSON) 08/13/2008 01:28 AM
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident
RESPONSE (ANOOP) 08/12/2008 12:45 PM
Gary,
The only errors that are showing up are MYSQL
errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes.
CUSTOMER (GARY MUSSON) 08/11/2008 02:19 PM
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident
RESPONSE (ANOOP) 08/11/2008 12:55
PM
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall?
CUSTOMER (GARY MUSSON) 08/11/2008 12:43 PM
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident
RESPONSE (ANOOP) 08/11/2008 12:17 PM
Gary,
After looking at your logfile it only shows 1
fault. and that was of some other program on your computer.
Can you please start SqueezeCenter and then let it
crash and then send me the new log file?
RESPONSE (ANOOP)
08/08/2008 11:44 AM
Gary,
It is going to take me a
little bit to fully investigate this event file.
I
thank you for your patience.
QUESTION REFERENCE
#080804-002239
PRODUCT LEVEL 1: Logitech
PRODUCT LEVEL
2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008 05:54 AM
LAST UPDATED:
08/13/2008 02:55 PM
STATUS: Waiting
OPERATING SYSTEM:
Windows Vista
SLIM SOFTWARE: SlimServer
VERSION:
7.1.0
==================== application File Attachment
====================
Squeezecenter.log, 895 bytes, added to
incident |
| Response (Anoop Mehta) |
08/13/2008 02:55 PM |
Gary.
Something is causing your server to
crash it seems. What I'd like to try is running the server
manually and capture error data to see if we
can see
what's causing the crash. Try the
following:
Windows Vista
1. Make sure
SqueezeCenter is stopped. Right-click on the Squeezetray icon
in the system tray and select "Stop SqueezeCenter".
2.
On your PC, open a DOS window. To do this go to Start > All
Programs > Accessories > Command Prompt.
3. In
the DOS box, change directories to the SqueezeCenter install
directory, in particular where the server executable is. The
default is C:\Program Files\SqueezeCenter\Server. To change to
this folder, type in: (each line is completed by pressing
ENTER)
cd \
cd Program Files
cd
SqueezeCenter
cd server
4. Next, type
in:
SqueezeCenter.exe --debug server
--logfile=C:\Squeezecenter.log
This starts the server
manually with text output sent to a file. If it hits an error,
the log will reflect it.
5. Lastly, can you email that
log file to me? (it may be best to compress the log into a zip
file, if you can.)
Once we receive the file we will
review the log, and let you know what we find. |
| Response (Anoop Mehta) |
08/13/2008 02:06 PM |
Gary,
I am going to have my boss take a look
at this ticket as I hate to leave you waiting without a
working system.
I appreciate your patience and promise
you that I am working hard on this issue.
I will get
back in contact with you once my boss takes a look at this
ticket. |
| Customer (Gary Musson) |
08/13/2008 01:28 AM |
==================== text File Attachment
====================
Attachment 7.txt, 106227 bytes, added
to incident |
| Customer (Gary Musson) |
08/13/2008 01:28 AM |
==================== text File Attachment
====================
Attachment 6.txt, 106227 bytes, added
to incident |
| Response (Anoop Mehta) |
08/12/2008 12:45 PM |
Gary,
The only errors that are showing up are
MYSQL errors.
with Norton still uninstalled lets try a
complete re install one more time.
Also do you have
any VPN software on your computer?
To perform a
clean install follow the steps below.
1. Open Control
Panel, then open “Programs and Features”
2. Scroll down
to SlimServer, select it and click “Uninstall”
3.
Restart Windows
4. Go to C:\Program Files, locate and
delete the SqueezeCenter folder
- Click on the Windows icon
on the bottom left of the screen
- Click on Computer
-
Type the path above in the Address field
- Locate and
delete the SqueezeCenter folder
5. Go to
C:\ProgramData, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
Note: If you receive any errors while deleting
the two folders, SqueezeCenter may not have stopped properly.
You can open up Task Manager by right clicking on the Task Bar
then click on Task Manager. If you find Squeeze~1.exe, you
will have to end it by clicking on it, then clicking on “End
Process” at the bottom of Task Manager.
6. Download
and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that goes. |
| Customer (Gary Musson) |
08/11/2008 02:19 PM |
==================== text File Attachment
====================
Attachment 4.txt, 116476 bytes, added
to incident
==================== application File
Attachment ====================
error log.evtx, 69632
bytes, added to incident |
| Response (Anoop Mehta) |
08/11/2008 12:55 PM |
Gary,
Something very very strange is going on
here.
When I open your event file...its only showing
me 1 entry which is a warning that means nothing.
Do
you have vistas UAC turned on or off?
What about vistas
firewall? |
| Customer (Gary Musson) |
08/11/2008 12:43 PM |
==================== text File Attachment
====================
Attachment 2.txt, 121382 bytes, added
to incident
==================== application File
Attachment ====================
system.evtx, 69632 bytes,
added to incident |
| Response (Anoop Mehta) |
08/11/2008 12:17 PM |
Gary,
After looking at your logfile it only
shows 1 fault. and that was of some other program on your
computer.
Can you please start SqueezeCenter and then
let it crash and then send me the new log file? |
| Response (Anoop Mehta) |
08/08/2008 11:44 AM |
Gary,
It is going to take me a little bit to
fully investigate this event file.
I thank you for
your patience. |
| Customer (Gary Musson) |
08/07/2008 01:44 PM |
Hi Anoop,
Here you
are.
Cheers,
Gary
----- Original
Message ----
From: Logitech Customer Support <[email protected]>
To:
[email protected];
[email protected]
Sent:
Thursday, 7 August, 2008 7:43:35 PM
Subject: slimcentre
will not start in vista just hands in starting computer gives
an audible beep [Incident: 080804-002239]
Recently
you requested personal assistance from our on-line support
center. Below is a summary of your request and our
response.
We will assume your issue has been resolved
if we do not hear from you within 120 hours.
Thank you
for allowing us to be of service to you.
To update this
question by email, please reply to this message. Because your
reply will be automatically processed, you MUST enter your
reply in the space below. Text entered into any other part of
this message will be discarded.
[===> Please enter
your reply below this line <===]
[===> Please
enter your reply above this line <===]
To
update your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/07/2008
11:43 AM
Can you try the following:
Windows
XP
1. Click on Start > Control Panels >
Administrative Tools > Event Viewer
2. In the opened
Event Viewer box, click "Applications" on the left side. This
will display all application events on the right
side.
3. Under the Action menu, click "Save Log File
As..." and save the file someplace you'll know where to find
it. (keep the file type as .EVT)
Lastly...
4.
E-mail that log file to me here.
Windows
Vista
1. Open the Event Viewer by clicking the Window
button > Control Panels > Administrative Tools >
Event Viewer
2. Next, look on the left side and if
"Windows Logs" is not expanded double-click on it. You should
see five sub-headings, the first of which is "Application".
3. Click on "Application". This will display all
system messages for applications in the middle window.
4. Next, click on Action at the top (the menu bar) and
select "Save Events As..."
5. Give the log file a name
and click "Save". (be sure to save it in a location you'll be
able to find later.)
Lastly...
6. E-mail that
log file to me here.
That will hopefully shed some
light on what is causing your server to crash.
CUSTOMER
(GARY MUSSON) 08/07/2008 10:00 AM
Hi Anoop, Still no luck
with Norton completeley removed and no firewall the slimcentre
when set as stated - starts and then stops-a new problem!!!!,
if you try to manually start it in services it still starts
and then stops.
cheers Gary
----- Original Message
----
From: Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
; [email protected]
(mailto:[email protected])
Sent: Thursday, 7 August, 2008 12:51:55 AM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
04:51 PM
Gary.
With Norton Uninstalled could you
please click on the Windows Icon (Formerly the Start button)
then go to All Programs --> SqueezeCenter
-->SqueezeCenter Startup Options.
When the wizard
opens select the option Start SqueezeCenter automatically when
the computer starts.
Enter in your user name and
password if applicable.
Click Next
Restart your
computer when the wizard is done and let me know if you still
have issues with SqueezeCenter starting up.
CUSTOMER (GARY
MUSSON) 08/06/2008 04:44 PM
Hi Anoop,
Tried a total
uninstall on Norton and a complte reinstall of of slimcentre
just the same slimcentre starts and after 5seconds computer
gives a beep and slimcentre just hangs there
!!!!!!!!!!!!.
Yours getting frustrated,
Gary
Musson
----- Original Message ----
From:
Logitech Customer Support <[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) ; [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
)
Sent: Wednesday, 6 August, 2008 7:54:09 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) (mailto:[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) ) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) (mailto:[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) )
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
(http://www.slimdevices.com/su_downloads.html)))
(http://www.slimdevices.com/su_downloads.html))))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 11:54 AM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
)
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 04:51 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (ANOOP) 08/06/2008
04:51 PM
Gary.
With Norton Uninstalled could you
please click on the Windows Icon (Formerly the Start button)
then go to All Programs --> SqueezeCenter
-->SqueezeCenter Startup Options.
When the wizard
opens select the option Start SqueezeCenter automatically when
the computer starts.
Enter in your user name and
password if applicable.
Click Next
Restart your
computer when the wizard is done and let me know if you still
have issues with SqueezeCenter starting up.
CUSTOMER (GARY
MUSSON) 08/06/2008 04:44 PM
Hi Anoop,
Tried a total
uninstall on Norton and a complte reinstall of of slimcentre
just the same slimcentre starts and after 5seconds computer
gives a beep and slimcentre just hangs there
!!!!!!!!!!!!.
Yours getting frustrated,
Gary
Musson
----- Original Message ----
From:
Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
; [email protected]
(mailto:[email protected])
Sent: Wednesday, 6 August, 2008 7:54:09 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
)
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 11:54 AM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/07/2008 11:43 AM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
====================
application File Attachment
====================
Events.evtx, 69632 bytes, added to
incident |
| Response (Anoop Mehta) |
08/07/2008 11:43 AM |
Can you try the following:
Windows
XP
1. Click on Start > Control Panels >
Administrative Tools > Event Viewer
2. In the opened
Event Viewer box, click "Applications" on the left side. This
will display all application events on the right
side.
3. Under the Action menu, click "Save Log File
As..." and save the file someplace you'll know where to find
it. (keep the file type as .EVT)
Lastly...
4.
E-mail that log file to me here.
Windows
Vista
1. Open the Event Viewer by clicking the Window
button > Control Panels > Administrative Tools >
Event Viewer
2. Next, look on the left side and if
"Windows Logs" is not expanded double-click on it. You should
see five sub-headings, the first of which is "Application".
3. Click on "Application". This will display all
system messages for applications in the middle window.
4. Next, click on Action at the top (the menu bar) and
select "Save Events As..."
5. Give the log file a name
and click "Save". (be sure to save it in a location you'll be
able to find later.)
Lastly...
6. E-mail that
log file to me here.
That will hopefully shed some
light on what is causing your server to crash. |
| Customer (Gary Musson) |
08/07/2008 10:00 AM |
Hi Anoop, Still no luck with Norton completeley
removed and no firewall the slimcentre when set as stated -
starts and then stops-a new problem!!!!, if you try to
manually start it in services it still starts and then
stops.
cheers Gary
----- Original Message ----
From:
Logitech Customer Support <[email protected]>
To:
[email protected];
[email protected]
Sent:
Thursday, 7 August, 2008 12:51:55 AM
Subject: slimcentre
will not start in vista just hands in starting computer gives
an audible beep [Incident: 080804-002239]
Recently
you requested personal assistance from our on-line support
center. Below is a summary of your request and our
response.
We will assume your issue has been resolved
if we do not hear from you within 120 hours.
Thank you
for allowing us to be of service to you.
To update this
question by email, please reply to this message. Because your
reply will be automatically processed, you MUST enter your
reply in the space below. Text entered into any other part of
this message will be discarded.
[===> Please enter
your reply below this line <===]
[===> Please
enter your reply above this line <===]
To
update your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
04:51 PM
Gary.
With Norton Uninstalled could you
please click on the Windows Icon (Formerly the Start button)
then go to All Programs --> SqueezeCenter
-->SqueezeCenter Startup Options.
When the wizard
opens select the option Start SqueezeCenter automatically when
the computer starts.
Enter in your user name and
password if applicable.
Click Next
Restart your
computer when the wizard is done and let me know if you still
have issues with SqueezeCenter starting up.
CUSTOMER (GARY
MUSSON) 08/06/2008 04:44 PM
Hi Anoop,
Tried a total
uninstall on Norton and a complte reinstall of of slimcentre
just the same slimcentre starts and after 5seconds computer
gives a beep and slimcentre just hangs there
!!!!!!!!!!!!.
Yours getting frustrated,
Gary
Musson
----- Original Message ----
From:
Logitech Customer Support <[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
; [email protected]
(mailto:[email protected])
Sent: Wednesday, 6 August, 2008 7:54:09 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
) >
To: [email protected]
(mailto:[email protected])
(mailto:[email protected]
(mailto:[email protected])
)
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html))
(http://www.slimdevices.com/su_downloads.html)))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 11:54 AM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 04:51 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0 |
| Response (Anoop Mehta) |
08/06/2008 04:51 PM |
Gary.
With Norton Uninstalled could you
please click on the Windows Icon (Formerly the Start button)
then go to All Programs --> SqueezeCenter
-->SqueezeCenter Startup Options.
When the wizard
opens select the option Start SqueezeCenter automatically when
the computer starts.
Enter in your user name and
password if applicable.
Click Next
Restart your
computer when the wizard is done and let me know if you still
have issues with SqueezeCenter starting up. |
| Customer (Gary Musson) |
08/06/2008 04:44 PM |
Hi Anoop,
Tried a total uninstall on Norton
and a complte reinstall of of slimcentre just the same
slimcentre starts and after 5seconds computer gives a beep and
slimcentre just hangs there !!!!!!!!!!!!.
Yours getting
frustrated,
Gary Musson
----- Original
Message ----
From: Logitech Customer Support <[email protected]>
To:
[email protected];
[email protected]
Sent:
Wednesday, 6 August, 2008 7:54:09 PM
Subject: slimcentre
will not start in vista just hands in starting computer gives
an audible beep [Incident: 080804-002239]
Recently
you requested personal assistance from our on-line support
center. Below is a summary of your request and our
response.
We will assume your issue has been resolved
if we do not hear from you within 120 hours.
Thank you
for allowing us to be of service to you.
To update this
question by email, please reply to this message. Because your
reply will be automatically processed, you MUST enter your
reply in the space below. Text entered into any other part of
this message will be discarded.
[===> Please enter
your reply below this line <===]
[===> Please
enter your reply above this line <===]
To
update your question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (ANOOP) 08/06/2008
11:54 AM
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results.
RESPONSE (CHRIS
Q.) 08/05/2008 01:18 PM
Hello Mr.Musson,
Thank
you for your response.
This issue is being escalated to
our second tier support team.
Someone from there will be in
contact with you within 1 business day.
Thank you for your
patience and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support
CUSTOMER (GARY MUSSON) 08/05/2008 03:42 AM
Hi
Chris,
No luck I am afraid I have allready tried a
complte removal and clean install many times but I gave it
another go!!. Computer just starts squeezecentre after about
5seconds gives an audible beep
and then just hangs in
starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]
(mailto:[email protected])
>
To: [email protected]
(mailto:[email protected])
Sent: Monday, 4 August, 2008 9:06:49 PM
Subject:
slimcentre will not start in vista just hands in starting
computer gives an audible beep [Incident:
080804-002239]
Recently you requested personal
assistance from our on-line support center. Below is a summary
of your request and our response.
We will assume your
issue has been resolved if we do not hear from you within 120
hours.
Thank you for allowing us to be of service to
you.
To update this question by email, please reply to
this message. Because your reply will be automatically
processed, you MUST enter your reply in the space below. Text
entered into any other part of this message will be
discarded.
[===> Please enter your reply below this
line <===]
[===> Please enter your reply above
this line <===]
To update your question from
our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
(http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495))
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html)
(http://www.slimdevices.com/su_downloads.html))
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0
RESPONSE (CHRIS Q.)
08/04/2008 01:06 PM
Thank you for contacting Logitech
support. My name is Chris and I will be happy to help you
resolve any issue you are having with our product today.
If it is more convenient, you may also call our phone
support line at 1-877-887-8889 Monday through Friday from 9 am
to 7pm PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/06/2008 11:54 AM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0 |
| Response (Anoop Mehta) |
08/06/2008 11:54 AM |
Gary,
If you uninstall your Norton does
everything start working correctly?
If so, then go
ahead and re install your Norton and everything should work
fine.
Let me know your results. |
| Response (Chris Quintela) |
08/05/2008 01:18 PM |
Hello Mr.Musson,
Thank you for your
response.
This issue is being escalated to our second
tier support team.
Someone from there will be in contact
with you within 1 business day.
Thank you for your patience
and I apologize for the inconvenience.
Regards,
Chris
Logitech Customer
Support |
| Customer (Gary Musson) |
08/05/2008 03:42 AM |
Hi Chris,
No luck I am afraid I have allready
tried a complte removal and clean install many times but I
gave it another go!!. Computer just starts squeezecentre after
about 5seconds gives an audible beep
and then just
hangs in starting, any more
suggestions?
Cheers
Gary
-----
Original Message ----
From: Logitech Customer Support
<[email protected]>
To:
[email protected]
Sent:
Monday, 4 August, 2008 9:06:49 PM
Subject: slimcentre will
not start in vista just hands in starting computer gives an
audible beep [Incident: 080804-002239]
Recently you
requested personal assistance from our on-line support center.
Below is a summary of your request and our response.
We
will assume your issue has been resolved if we do not hear
from you within 120 hours.
Thank you for allowing us to
be of service to you.
To update this question by email,
please reply to this message. Because your reply will be
automatically processed, you MUST enter your reply in the
space below. Text entered into any other part of this message
will be discarded.
[===> Please enter your reply
below this line <===]
[===> Please enter your
reply above this line <===]
To update your
question from our support site, click here. (http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/[email protected]&p_next_page=myq_upd.php&p_iid=3075628&p_created=1217854495)
BRIEF SUMMARY
slimcentre will not start in
vista just hands in starting computer gives an audible beep
DISCUSSION THREAD
RESPONSE (CHRIS Q.) 08/04/2008
01:06 PM
Thank you for contacting Logitech support. My
name is Chris and I will be happy to help you resolve any
issue you are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
(http://www.slimdevices.com/su_downloads.html)
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support
CUSTOMER (GARY MUSSON) 08/04/2008 05:54 AM
slimcentre
will not start have tried uninstalling and reinstalling many
times,no list of slimcentre in services to configure have
configured my norton firewall as instructed and turned off any
programs with known issues any help?
AUTO-RESPONSE
08/04/2008 05:54 AM
This is an autoresponse message. We
have received your support request and will be responding
soon.
QUESTION REFERENCE #080804-002239
PRODUCT
LEVEL 1: Logitech
PRODUCT LEVEL 2: Wireless Music Systems
PRODUCT LEVEL 3: Squeezebox
DATE CREATED: 08/04/2008
05:54 AM
LAST UPDATED: 08/04/2008 01:06 PM
STATUS:
Waiting
OPERATING SYSTEM: Windows Vista
SLIM SOFTWARE:
SlimServer
VERSION: 7.1.0 |
| Response (Chris Quintela) |
08/04/2008 01:06 PM |
Thank you for contacting Logitech support. My name
is Chris and I will be happy to help you resolve any issue you
are having with our product today.
If it is more
convenient, you may also call our phone support line at
1-877-887-8889 Monday through Friday from 9 am to 7pm
PDT.
Can you try a clean install of the
software?
To perform a clean install follow the
steps below.
1. Open Control Panel, then open “Programs
and Features”
2. Scroll down to SlimServer, select it
and click “Uninstall”
3. Restart Windows
4. Go
to C:\Program Files, locate and delete the SqueezeCenter
folder
- Click on the Windows icon on the bottom left of
the screen
- Click on Computer
- Type the path above in
the Address field
- Locate and delete the SqueezeCenter
folder
5. Go to C:\ProgramData, locate and delete the
SqueezeCenter folder
- Click on the Windows icon on the
bottom left of the screen
- Click on Computer
- Type the
path above in the Address field
- Locate and delete the
SqueezeCenter folder
Note: If you receive any errors
while deleting the two folders, SqueezeCenter may not have
stopped properly. You can open up Task Manager by right
clicking on the Task Bar then click on Task Manager. If you
find Squeeze~1.exe, you will have to end it by clicking on it,
then clicking on “End Process” at the bottom of Task Manager.
6. Download and install SqueezeCenter from:
http://www.slimdevices.com/su_downloads.html
Once SqueezeCenter finishes scanning your music
library, verify that everything is working by playing a file.
You may need to update your player once you get
connected.
Test to see if you are still running into
the issue. Any change?
Let me know how that
goes.
You may just respond to this email and it
will notify me directly.
Best
regards,
Chris
Logitech Customer Support |
| Auto-Response |
08/04/2008 05:54 AM |
| This is an autoresponse message. We have received
your support request and will be responding soon. |
| Customer (Gary Musson) |
08/04/2008 05:54 AM |
| slimcentre will not start have tried uninstalling
and reinstalling many times,no list of slimcentre in services
to configure have configured my norton firewall as instructed
and turned off any programs with known issues any
help? | |
|
| Primary Contact |
| First Name: |
Gary |
| Last Name: |
Musson |
| First Name (furigana): |
|
| Last Name (furigana): |
|
| Organization: |
|
| Organization Name (furigana): |
|
| Login: |
[email protected] |
| Password: |
*********** |
| Title: |
|
| Contact Type: |
|
| Email: |
[email protected] |
| Email - Alternate #1: |
[email protected] |
| Email - Alternate #2: |
|
| Office Phone: |
|
| Mobile Phone: |
07711825088 |
| Fax: |
|
| Assistant Phone: |
|
| Home Phone: |
|
| Street |
2 Mallow Way |
| City |
Bingham |
| State/Province |
|
| Postal Code |
NG13 8TZ |
| Country |
United Kingdom |
|
|
| Additional Information |
| Operating System: |
Windows Vista | |
|
| File Attachments |
|
| |